Red Robin has a great team, fast turnaround on all calls and questions, and we now have the best chimney on the block.
Dave's assessment of the work was the best we had, and the price was the best for what was proposed. Our chimney was starting to crumble, a past owner had parged it in cement, and while others only proposed rebuilding a few layers and replacing the cap, Dave recognized that the only way to take all problems away for the next 10 to 30 years was to rebuild. Their price was fair enough to go ahead and do it right.
Dave's team was great and did a solid job. My only advice to others is to give any special instructions early on about where to put debris and what to watch for (trees, garden, etc.), and they'll accommodate.
All projects have hiccups and we did too - a clerical error on the invoice (tax was really +$200), a broken branch (probably a dropped brick), and a minor leak they rushed out the next day to check and seal - really an issue with the shared roof (neighbours reshingled within a month), not the work done. What you want when these things happen is a contractor who listens and responds fast, and they were great throughout.
Great service all around, highly recommended.