Dirty Carpets, No Response
- Company Response
Dear Valued Customer,
We spoke about the mess that was made shortly after and we were sincerely sorry for that matter. We arranged for someone to come and clean it and while that appointment was unfortunately not successful we called the day after, 30 minutes before the technician was to come to your house (as you had requested and told us to do so to make sure you are home), and someone from your residents had confirmed for us not to come as they said they were going to take care of the mess. That is the last we heard from you regarding this matter, until now (1 month later).
Please be aware that we did not receive any texts or calls after that to arrange a further appointment for cleaning. We guarantee that if we were made aware that you were still interested in us coming to take care of the mess we would have done so. Additionally, if we were made aware that you were arranging for someone else to come clean the mess, we would have again suggested that you let us come and provide that service.
We strive to take care of each and every one of our customers to the best of our ability. We highly prioritize our customer calls and matters as our office is open 7 days a week, and we answer the phone after hours as well in case of emergency calls. We never intentionally ignore a customer and we apologize that you feel you were ignored but to confirm we did not hear from you in the past month.
We continue to value you as a customer and will be available to you if any future services are needed.
We apologize for the miscommunication and/or inconvenience.MHC Home Comfort