Titans Roof Works | Roofing, Insulation, Eavestroughs

Roofing
2172 Wyecroft Road, Unit 16 ON L6L 6R1
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Titans Roof Works | Roofing, Insulation, Eavestroughs
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Reviews for Titans Roof Works | Roofing, Insulation, Eavestroughs

Average customer rating:
9.7 10 (291 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
2/10

Roofing Installation

Had a leak in our porch. Titans had positive reviews with no issues. I got a salesperson who did not want to go up on the roof. After watching a Mike Holmes advertisment on the type of shingles he recommended, we went ahead with Titans. They were more expensive than other companies. The job was done. The shingles on the garage were uneven. After having a bad experience in the past and needed an inspector, I hired one. That person took pictures, identified many legit issues, including a big hole, shingles on garage should not be done in two different directions. Titians said that's why we have a warranty, and our own inspector took pictures and everything was fine. I even contacted Bryan Baulmer's company who represents Titans in advertising. Titans said they heard from Bryan to say I was their first complaint. A woman on the phone was abrupt, started to argue while defending the company and installers. When they found out who the inspector was they tried to convince me he was no good. My inspector had to come out three times because all the repairs were either missed or were not done right each time. In the end, our inspector said everything was acceptable, and even though the garage shingles were not done the right way, we shouldn't have any problems. My master bedroom still has a mark on the ceiling which was from the hole on my roof.

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Company Response

Dear client, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is an uncommon instance. We’d like the opportunity here to clarify a few things mentioned.

Firstly, you are correct, we do cost a little more than most as were an established firm. We provide top notch materials (yes, the brands Mike Holmes installs), and we do provide our staffing with competitive wages to obtain their good help. We prefer to call this “value!”.

We can also appreciate hiring an inspector. It’s always a great idea to get another professional opinion. We actually offer the same service for someone who wants their work inspected by a 3rd party.

Our installation of the garage ridge cap shingles is correct, in that they are to be installed both ways on your ridge line and meet with a final cap shingle. Your inspector mentioned this is an incorrect install. We learned your inspector was in its first year in business. We do recommend a roof inspector whom carries more than a year in the trades, and is also a certified applicator for the manufacturer.

Your inspector did find a hole in the shingles that our post inspection had overlooked, which is fantastic! Our inspector missed this defect. It should have then occurred to you that you’re purchasing a roof through our better company, and to simply reach out to us with any concerns. You don’t need to contact Bryan Beaumler and your lawyer. Perhaps that approach is for any company who is unwilling to honour their services. It is common that a client addresses their concerns directly with the company, rather than spending time writing bad reviews and contacting others to get attention. It is truly not necessary, and the company should have a chance to make it right (like your friend Mike Holmes says). We work hard to keep a good reputation. We feel that you just went about it the wrong way. We are here to service your roof :) You had us out to inspect and return to address your concern(s), so we’re a little taken back to see your review.

Regarding your master bedroom showing a water stain from the “whole in your roof”, this was replaced. This sounds like a concern you’ve only brought to our attention now (6 months after the roof is complete). It is unlikely that the manufacturer hole in the shingle that was replaced should cause a leak, but if you’d like us to arrange a visit please do reach out. You do have our warranty department ready to service as you've expressed here.

Unfortunately we cannot comment on any of our office staff being “abrupt” on the phone with you, as we’ve only recently starting recording calls for better quality control. This would be an uncommon instance as this person(s) is highly trained to keep emotions out of it, and provide a good customer experience.

We are sorry to hear you had a prior poor experience with another contractor. We hope that you can move forward from that one day, and refrain from putting your new hires into the same category as your other contractor.

Reach out to us with your concern because it is that easy :)

Thank you for your time and for your business.

Cole
Cole
1 review Oakville, ON
10/10

Partnering with Titans RoofWorks

Titans RoofWorks has treated us exceptionally well in the short time we've known them. They are extremely professional and kind and it has been such a pleasure working with them thus far and are looking forward to working with them for the future!

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Company Response

Hi Cole. The pleasure is all ours! Looking forward to our good future. Thanks for taking time out of your busy day to share your kind words. Til next time.

Janice
Janice
0 reviews Halton Hills, ON
10/10

Soffit Repair

Absolutely excellent company to deal with! Prompt, efficient, reliable, pleasant.....an extreme pleasure to deal with from the first phone call to the finished product! Everyone at the company is extremely cordial to speak with. The prompt emails and tracking device for showing up was amazing! We had a soffit torn off in a windstorm, a small job, but Titan didn't hesitate to help us and take on this job. I would most highly recommend Titan for any of the roofing, soffit, eavestroughs job you may have and I will definitely deal with them if ever needed in the future! A big thank you to Shawn and Richard!! Cheers!

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Company Response

Hi Janice, so happy to hear your experience was a pleasurable one! Thanks so much for taking the time to share, and thank you for your valued business. Be well.

McKenzie Legal Services
McKenzie Legal Services
1 review Mississauga, ON
10/10

Roof repair - efficient, affordable and responsive

I was recommended to Titans Roofing through a facebook post requesting recommendations. I am so happy I reached out to them. Shawn responded immediately to obtain the necessary information to provide a proper quote. My appointment for the repairs was booked immediately upon approval of the quote and scheduled for the same week!! They notified me when the roofer was on the way so I could be ready. The roofers were friendly and efficient. Even when they didn't have a part they needed, they quickly went and picked it up completing the job within an hour or two. I have dealt with tons of contractors in my professional life and was surprised at the exceptional customer service and work completed by Titans. Thank you! I will definitely save your information for the future and recommend anyone in need of a roofer to reach out to Titans.

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Company Response

We definitely will look forward to serving you again! A small job, but sometimes these are turned away by others so we gobble them up :) We love all kinds of work here at Titans -- it builds relationships -- it brings more business, more revenue. We're very thrilled we could help in such fashion. All the best, and thank you for sharing!

Raid
Raid
1 review Oakville, ON
10/10

Shingle Roof Replacement

I have a pleasant experience with Titans Roofing, Shawn and his crew are very professional and accommodating team..
The quality and price was very good compare to other contractors. the services they provided are highly recommended to any house owner

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Company Response

Thank you so much, Raid. We very much appreciate you sharing your experience, and would like to thank you for your business.

aristotle99 in Toronto
aristotle99 in Toronto
2 reviews Mississauga, ON
10/10

Excellent installation of roof, bit pricey

I did this work at the end of June, 2020, during COVID19. I had water damage from a leaky roof that cracked the kitchen ceiling. Shawn sent me a very detailed aerial scan of the roof, down to the last inch. I found this impressive. He sent me a detailed quote as well, saying there was not much room to negotiate. This was before he even came out to see me. I had obtained a previous quote from Gitano Roofing, which was about $2000 cheaper. Nevertheless, I chose Titan. You do get what you pay for. I was impressed with their quality control. A team came out after the roofing job was complete to inspect the work, verifying that everything was done properly. I was slightly disappointed that Shawn wouldn't come into the house to inspect the water damage in the kitchen ceiling, but COVID19 makes this understandable. (They ended up replacing 6 plywood sheets on the roof because of water damage / dry rot.) They used a premium shingle, Malarkey, which is apparently better than Owens Corning (beveled ends create a better fit, prevent water from seeping in). Overall, the roof looks great. I really dislike paying more money than I might otherwise have to, but in this case it appears I made the right choice. The price I provided is not inclusive of HST. I have about a 1300 - 1350 square foot bungalow.

1 of 1 people found this review helpful.
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Company Response

Great review, great score, thank you so much.
It's no secret how we do it...the best people out there, and the best product from our partners at the Malarkey Group - "it's no joke!" ;)
(Bit pricey) yes. 20% is justifiable vs "the other guy" and their material offering. We prefer to install Polymer Modified Asphalt tiles VS the common Fibreglass shingles because they truly last as long as they say it will. The economical "architectural lifetime" shingles are lasting only 10-15 years on average, and at times have issues in just a couple years (same as the builder's roofing materials).

Great investment! Thank you for sharing, and for your business :)

Vito in Oakville
Vito in Oakville
4 reviews Oakville, ON
10/10

New roof replacement

When I needed to replace my roof, I called Titans and Shawn was very responsive. He walked me through the various options and were best to optimize my costs. The crew worked hard and did a great job from start to finish. Shawn was great to follow up and see how It went after the job was completed. I would recommend Titans for their quality workmanship and excellent customer service.
Vito

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Company Response

Your review and your business is very much appreciated. As always, I'll share your words with our crews. All our staff have incentives to earn positive reviews -- the secret is out! ;) All the best Vito!

Lauren in Oakville
Lauren in Oakville
1 review Oakville, ON
10/10

Roof/skylights/soffits/gutters/downpipes

All communication was prompt and the quoting process was much more professional than others. Very happy we chose Titans for our job.

All work was done in timely manor, excellent cleanup. The quality of workmanship was outstanding. (ie mitred corners in soffits)

Thank you Shawn!

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Company Response

....and thank you, Lauren! :) Sounds like we completed the trifecta! I'm very happy you chose Titans as well. Thank you for sharing your experience, and thanks for your business. Stay safe - Shawn.

csecord-pappas in Toronto
csecord-pappas in Toronto
1 review Halton Hills, ON
10/10

ROOF REPLACEMENT

Polite and exceptional service from the onset. Timely response, written quote with pictures of the pitches and slopes. Budget was true to estimated quote. We have a raised bungalow with a few different peaks. We had a fake window causing us problems, which they removed and covered over. It looks so much better without it. Team should up when they were to start the job and each day thereafter. They cleaned up after themselves each day. Shawn, the owner of Titan’s showed up on site during and after construction to check in with his workers and with our satisfaction. I can’t rave enough about the professionalism of Titan’s.

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Company Response

Hi Catherine,

Thank you for finding the time out of your day to share your experience during this horrible pandemic. Sharing your kind thoughts during these times is very much appreciated. The teams all received a notification this morning and are ready to do some double-time as we are short staffed on sites due to the COVID rules set for contractors.
I'm very happy to hear your pleased with the new look!

Stay well - Be safe. Rave about the Titans :)

Dave in Toronto
Dave in Toronto
2 reviews Toronto, ON
10/10

Roof Replacement

My roof had a leak and shingles were aging, so I requested a few contractors to assess my roof and provide recommendations. Shawn from Titans came out to assess my roof. We found that the existing aluminum soffit vents were installed (by previous owner), but they failed to cut the wood where the vented soffit was, so I had next to no soffit ventilation. Mold was found in attic. Shawn was very focused to ensure the roof would have good ventilation. Titans proposed to remove all shingles, replace about 3/4 of the plywood, cut the wood soffit to line up with existing vents, install baffles and install new shingles and roof vents. I proceeded with work and Titans were very organized in scheduling the work and letting me know when material would be delivered and crews would arrive. They arrived as planned and completed the work quickly and efficiently. Clean up was quick and thorough although I did find a few small pieces. (tough to get every small piece, I guess). Overall, a job well done.

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Company Response

Hi Dave, thanks so much for taking time out of your busy days to review our company! You've pretty much summed it up -- your roof system was failing so we fixed it and found you to be very polite, hospitable and easy to work with as well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Titans Roof Works | Roofing, Insulation, Eavestroughs

Titans Roofworks is a roof system company; knowledgeable in roofing and insulation. We encourage our customers to let us provide a free, full evaluation of their roof, attic air flow and insulation... Save on high energy costs, and get the maximum lifespan of your new roof.
From our initial presentation to our final inspection, you will see the difference when you choose Titans! Serving the roofing industry since 1999, we are certified installers and preferred contractors for the Malarkey Roofing Groups. Our factory certified installers have been trained to see beyond just a simple shingle replacement, so that you continue to benefit from a properly balanced roof system, long after your roof has been installed. Call Titans RoofWorks today for all of your roofing, insulation, and guttering needs!

CATEGORIES
Roofing, Gutters & Eavestroughs, and Insulation
PRODUCTS
Roofing products from the CertainTeed Group, GAF, IKO, BP, Owens Corning, and Malarkey. Skylights and sun tunnels from the Velex Corp. Aluminum guttering, soffits and fascia from Gentek. Cellulose attic insulation.
SERVICES
Shingled Roofing & Insulation, Roof Repair & Maintenance Programs. Gutters/Leaf Guards/Soffit/Fascia. Skylights & Sun Tunnels.
STYLES
Polymer Modified Asphalt & Fiberglass Architectural Shingles. Davinci Composite Slate Tiles - ENERGY STAR RATED.
WEBSITE
http://www.titansroofworks.com
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
25
RETURN POLICY
Upon Titans RoofWorks site inspection to resolve
PAYMENT METHOD
Online Payments: Visa, MasterCard. Cheque. Financing OAC
LICENSES
Fully licensed: We will provide city licenses for each service area at time of estimate.
MEMBERSHIPS
A+ with BBB. A Baeumler Approved Contractor.
LIABILITY INSURANCE
Yes
DIPLOMAS
Malarkey Emerald Pro Contractor / CertainTeed ShingleMaster
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour Rate P/H at $250, plus materials and markup (light services only)
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty's available
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.