Fair, Knowledgeable, Communicative and Easy to Work With
Five stars are for their fairness, for their being communicative, and for the company's being easy to work with:
My garage door opener turned out to have an issue of sensor alignment. The specialist on the phone, Louis, spent 15 minutes with me to teach me what the issue was and how to fix it (free of charge). The issue is fixed now.
This is in full contrast to my experience with other companies: I had the same issue last winter, I called another company and the serviceman who came to service the door opener, changed his mind about the issue several times, trying to convince me to buy a new garage door opener each step of the way while charging me $150 for the service.
I will be contacting Markham Garage Doors for future issues with my garage door as their professionalism and fairness was manifested by them helping me with the door opener. People like Louis are rare, and company's that foster this culture are hard to come by in this day and age. Markham Garage Doors might have forfeited their one time charge by helping me on the phone, but now they have gained a life-time customer who will introduce them to friends and family.
- Approximate cost of services:
- $150.00
- Company Response
Thanks for a wonderful review. We are glad Louis could help you sort your issue. Louis is an amazing member of our team. Many things in our industry, like most others, can be fixed with a little friendly advise. We always try our best to help you fix your issue, so that you only need us when it counts. It's easy to make money, but it's a challenge to build trust. Our service rates are very fair, but our customer service, and customer loyalty are second to none. It's great to read the feedback you have given us. It reinvigorates us to know, that the things we are doing differently, are truly appreciated by our clients. A special thanks to you, for taking the time to help spread the word, that is priceless. Thanks again from all of us at the Markham Garage Door Team! Louis will be receiving a pat on the back first thing this morning.