Barbeque Pro Inc.

BBQ Equipment & Service
300 Campbell Ave. suite 302 Toronto ON M6P 3V6
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Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Barbeque Pro Inc.

Average customer rating:
9.7 10 (337 reviews)

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priscilla in GTA
priscilla in GTA
1 review Mississauga, ON
1/10

Beware: BBQ Cleaning = ruined patio stones = management's refusal to be held accountable

Barbecue Pro cleaned my 14 year old Weber the afternoon of November 4th, 2020. Despite me telling JM that the stones had just been laid the day before he declined to use a tarp. In the cleaning process a rusty, greasy mess was spilled. JM hosed down the stones which made it not visible in the moment but it became visible as soon as it dried. Unfortunately it also caused it to spread. I called immediately the next morning and they sent him back with a bottle of Dawn to remove it. He tried but said it was so much work it would be cheaper to replace the stones. Told me not to worry, they are a reputable company and it will be taken care of. Several phone calls later and they sent Brian with a power washer. Same conclusion: too much work, cheaper to replace, don't worry, we are a reputable company and it will be taken care of. Well, I'm glad the employees feel that way about the place they work and I'm sorry to inform them that their boss Charles is not as honourable as they think. I live in a condo and the work that was done on the patio was to address a water problem in my basement. To maintain the warranty on that work meant the relaying of stones had to be carried out by the condo contractor. I connected Charles and the condo contractor. Charles delayed. Charles became rude. Charles had excuses. And once Charles had been quoted the cost of $1800.00, Charles stopped answering my calls or emails. Photos attached. The white streaks through the greasy, rusty stains are from JM's attempt to clean with the Dawn. Why didn't they send him with a power washer? By the time Brian came with a powerwasher the grease was sunk in too deeply and the staining was permanent. Oh, and to add insult to injury, they charged me for the BBQ cleaning!

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l_abitbol
l_abitbol
2 reviews Vaughan, ON
10/10

bbq cleaning

My BBQ is 20 years old and had seen better days. Emily did her best to accommodate me and was super professional and efficient. They arrived early and worked for hours, and left the deck spic and span. The result is amazing. I would highly recommend this company

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LPM in Oakville
LPM in Oakville
3 reviews Toronto, ON
10/10

A excellent Job - Again

Once again, BBQ Pro has turned our Napoleon BBQ into a new shining piece. Our technician, Krystian was absolutely great, professional, friendly and did an amazing job. He took his time to reach every inch and cleaned up so well, you would never know he was there..... Will certainly keep this service and refer....:)

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Lois in Scarborough
Lois in Scarborough
3 reviews Toronto, ON
10/10

Barbeque Cleaning

We recently benefitted from the excellent services provided by BARBEQUE PRO. From the beginning when we were first contacted about arranging an appointment to the end when we had a sparkling clean barbeque, the service was smooth. We were sent a reminder a few days ahead of the appointment as well as the day before when we were also informed of the approximate time that the technician would be arriving. Yoni, the technician was friendly, professional, polite and thorough. He didn't even faint when he lifted the lid of our grill and saw how dirty the interior was. Yoni did in less than an hour what would have taken us 5 hours to attempt and without the same results. We would highly recommend BARBEQUE PRO.

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Company Response

Thanks Lois! We will let Yoni know how satisfied you were with his service! Thanks for taking the time to recommend our company and we really look forward to seeing you again!

p.s no grill is ever too dirty for our Pro's!!!

Happy grilling!
The Barbeque Pro Team

Ron Hutchison from Ajax
Ron Hutchison from Ajax
5 reviews Ajax, ON
10/10

Barbecue Cleaning - Napoleon Gas BBQ

Can't believe this is the same BBQ!
Every nook & cranny was thoroughly cleaned.

Despite the terrible weather (rain heavy at times) it did not slow Yonathan down. He showed up on the scheduled time, explained the process & was very courteous.

Will definitely be a repeat customer.

Thanks again Team Barbeque Pro!

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Company Response

Thank you Ron! It is so great to hear how happy you are with our hard work! We will certainly let Yonathan know too. We look forward to seeing you and your bbq again for many years to come!
Happy grilling!
The Barbeque Pro Team

Private User
Private User
Private User reviews Hamilton, ON
10/10

Customer care

After a service, my BBQ was not working as expected. BBQ Pros listened to my concern, visited again and fixed the issue. In particular, Dejune and Krystian’s service was thorough amd professional. In short, they didn’t leave me hanging. They followed through to the end to make sure I was satisfied. I recommend the service.

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Company Response

Thank you so much for the great review! We will be certain to share with Krystian and Dejune! We always strive to follow through and make each experience satisfying and complete! Can't wait to see you again next year!
Happy grilling!

Massimo in London
Massimo in London
1 review London, ON
10/10

Bbq cleaning

WOW!!! What a great job, my bbq looks better now than when I bought it. Barbeque pro did a great job with my grill and I want to thank Pedro for his great work. I would highly recommend them.

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Company Response

Thanks Massimo!! We will let Pedro know how happy you are with his work and we certainly look forward to seeing you and your bbq again !
Happy grilling!

Eduardo from York
Eduardo from York
2 reviews Toronto, ON
10/10

Skilled, efficient and trustworthy.

I can't say enough good things about the Barbecue Pro team. Charles came in to help us with a fireplace vent problem that three other reputable companies had failed to fix; and he was just the right person. His friendly and honest demeanour, combined with his knowledge, professionalism and expertise was exactly what we needed. Charles and his team investigated the problem, offered a suitable solution and implemented it effectively. I would love to work with the Barbecue Pro team again, but we will likely not see them again due to their outstanding job. Thank you Charles!

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Company Response

Thanks so much Eduardo! We appreciate you taking the time to share your experience and it is always a pleasure to work with such great people!

Shelley
Shelley
1 review Toronto, ON
10/10

customer service gets the chef's kiss

I can't recommend these guys enough for their PROMPT and CHEERFUL response with a problem that came up post-cleaning. They came back to address it a day after I emailed, and the result was an even cleaner barbecue.

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Company Response

Hey Shelley, thank you for letting us know about any problems you may have had post cleaning. We work extremely hard to maintain our reputation and the quality of our workmanship. A happy customer is the best type of customer, thank you for giving us the opportunity to leave you as one. We look forward to seeing you again in the future.

rusty in Barrie
rusty in Barrie
2 reviews Barrie, ON
10/10

SPARKLING CLEAN

it started off as a birthday gift for my husband. we were having a birthday party for him and having a chef in to cater the event. i couldn't have him do that on a greasy dirty bbq. everyone was amazed at how it looked like it just came out of the box. it just blossomed from there my husband loves using the bbq year round but not so much into the upkeep. these outdoor appliances are quite expensive and yet most of us don't look after them like our indoor counterparts. so we book barbeque pro to come out every fall to do what they do best and have been doing it for several years now and every year to come!!!

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Company Response

Thanks Rusty we won't let you down. With the proper cleaning and service most Barbeque's can last decades. We look forward to working with you for many years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Barbeque Pro Inc.

Toronto's premier company for all barbeque, gas fireplace and patio heater needs. We specialize in cleaning and repair and pride ourselves on quality and customer service.
At Barbeque Pro Inc. there’s always someone on the other end of the phone line during business hours. Our sales department, parts department and service department are tasked with ensuring a prompt, courteous and efficient response to your inquiries.
Barbeque cleaning, gas fireplace cleaning, patio heater rental, repairs, sales, and service.
Barbeque Pro specializes in Kosher cleanings!

Barbeque Pro is now quoting and installing gas lines! call or click now to get a quote! Wow! That was easy!!!

Pssst, did you hear???Barbeque Pro now has BRISTLE FREE bbq brushes in stock!! Just let us know when you book and we can bring one to your scheduled cleaning for $19.99+HST and simply add it to your invoice. Wow! The coils on the brush look just like the ones in the video below, the shape of the head is slightly different...you'll get the idea !

https://www.youtube.com/watch?v=qXvCXeFM-Sk

CATEGORIES
BBQ Equipment & Service and Fireplaces
SERVICES
On-site barbeque cleaning, gas fireplace cleaning and patio heater rental.
WEBSITE
http://www.barbequepro.com
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
22
PAYMENT METHOD
cheque or credit card
LICENSES
G2 licensed gas technicians
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.