Barbecue Pro cleaned my 14 year old Weber the afternoon of November 4th, 2020. Despite me telling JM that the stones had just been laid the day before he declined to use a tarp. In the cleaning process a rusty, greasy mess was spilled. JM hosed down the stones which made it not visible in the moment but it became visible as soon as it dried. Unfortunately it also caused it to spread. I called immediately the next morning and they sent him back with a bottle of Dawn to remove it. He tried but said it was so much work it would be cheaper to replace the stones. Told me not to worry, they are a reputable company and it will be taken care of. Several phone calls later and they sent Brian with a power washer. Same conclusion: too much work, cheaper to replace, don't worry, we are a reputable company and it will be taken care of. Well, I'm glad the employees feel that way about the place they work and I'm sorry to inform them that their boss Charles is not as honourable as they think. I live in a condo and the work that was done on the patio was to address a water problem in my basement. To maintain the warranty on that work meant the relaying of stones had to be carried out by the condo contractor. I connected Charles and the condo contractor. Charles delayed. Charles became rude. Charles had excuses. And once Charles had been quoted the cost of $1800.00, Charles stopped answering my calls or emails. Photos attached. The white streaks through the greasy, rusty stains are from JM's attempt to clean with the Dawn. Why didn't they send him with a power washer? By the time Brian came with a powerwasher the grease was sunk in too deeply and the staining was permanent. Oh, and to add insult to injury, they charged me for the BBQ cleaning!