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Crate & Barrel

Furniture
Toronto ON M6A 2T9
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HomeStars  >  Furniture in Toronto  >  Crate & Barrel  >  Purchase of buffet and hutch
John in North York
John in North York
6 reviews ,
7/10

Purchase of buffet and hutch

The buffet and hutch were for my apartment kitchen as opposed to the dining area, as I needed space there. The pieces were almost solid wood, well made and very well designed.

I have one quibble with them on delivery policy. The salesperson explained that delivery did not include "assembly." By that, I took it to mean that I had to screw the glass doors on the hutch myself. In fact the pieces were delivered FULLY assembled, but the delivery people said they were not allowed to unbox them or set them up. Doing this and disposing of the packaging took almost two hours. The pieces were quite heavy but we got them out eventually without damage. The language used by the salesperson was incorrect - he should have stated that delivery did not include "setup." Also this policy is very limiting for the retailer, as an elderly person or even a smaller person living alone would not be able to deal with it for larger furniture items. If they do not figure set-up in their delivery price, they should offer it optionally at additional cost and thus inform the customer.

Approximate cost of services:
$1,400.00
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