Duct Care Inc

Duct Cleaning
Whitby ON L1N 9K1
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92%

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Reviews for Duct Care Inc

Average customer rating:
9.3 10 (170 reviews)

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FARID in Toronto
FARID in Toronto
0 reviews Toronto, ON
10/10

Duct cleaning

First time we had our house's ducts cleaned. The technicians were very nice and patient. I totally recommend them since they were very transparent and clear by explaining the job in details.

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Company Response

Hi Farid, Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care

Philip in Toronto
Philip in Toronto
0 reviews Toronto, ON
10/10

Ventilation cleaning

The service was done professionally and on a timely manner. I really appreciate the service personal explanation on everything that was done as well as how to maintain the furnace in good working condition going forward. Thank you.

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Company Response

Hi, Philip, Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care

Ach
Ach
1 review Toronto, ON
10/10

Duct, Furnace blower & AC Coil Cleaning

Sam from Duct Care Inc. provided excellent duct care cleaning service. He pointed out issues with the last duct cleaning that was done (prior to purchasing my home) and how poorly it was done. He even educated me in the cleaning process from top to bottom, including air flow mechanics from the supply and return vents. I purchased the service through Groupon which included cleaning 10 vents (supply or return) excluding additional charges for $10 per additional vent. The Groupon deal did include 1 free service of either dryer vent cleaning, furnace blower cleaning and AC coil cleaning. I opted for the furnace blower cleaning but paid extra for the AC coil cleaning as a recommendation from Sam. Would recommend Duct Care and will definitely get my duct cleaning done with them in the future.

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Company Response

Hi Ach,
Thank you for taking the time out and leaving us the review. We really appreciated your business. Thanks, Duct Care

cnemeth in North York, ON M3C 1M8, Canada
cnemeth in North York, ON M3C 1M8, Canada
1 review Toronto, ON
10/10

Thorough Duct Cleaning

Groupon coupon order. Arrived on (minutes before) promised time, and they did an excellent, thorough job! Clean equipment carefully brought into the house, planned work explained in detail, cost (extra to the Groupon: more than 12 vents + tax) calculated. Cleaned up reasonable after work done. Intelligent, friendly workers. Highly recommend!

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Company Response

Hi Cnemeth, Thank you for taking your time out and leaving us such a detailed review. I would also like to thank you for giving Duct Care an opportunity to provide you our Duct Cleaning Service. We really appreciated your business. Thanks you,

Oshawa  in Oshawa
Oshawa in Oshawa
1 review Oshawa, ON
7/10

Good service but expensive

Even though we got groupon deal, they are expensive specially 10$ for extra vent. Overall they did good job, in hurry they forgot to close return vents. I can recommend them but would advise to get quote first before starting work were to count total number of vents.

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Company Response

Hey Nishit Patel, Thank you for taking the time out and leaving us a review. I am glad that you are happy with the quality of service that we have provided you. As for the charges as you already know that it was upfront as well as the $10 per extra vent charge so there was no surprise.

As the house size gets bigger vents count goes up and you need to pay accordingly. Thank you once again for giving Duct Care an opportunity to provide you our duct cleaning service. We really appreciate your business.

Ashana in Toronto
Ashana in Toronto
2 reviews Toronto, ON
0/10

False Ads

BEWARE: THEY take advantage of their customers force you to do extra vents and add on or they do a half the job. They never cleaned our return system bc we limited to 12 vents in our house. Their $10/vent charge is blowing with air/spray something any homeowner can do. Last time our $90 groupon turned into a $350 job. This time we agreed to a $100 duct cleaning with 12 vents as we were focusing on our renovation areas. Today my husband is checking their work they did yesterday and the main function was not completed when he called the company Ihsan is blaming us bc we limited the vents so they dont do the return line. I was alone with my baby so they clearly took advantage of the situation. There's a reason this company is on Groupon... Beware they are robbing people blindly. Lesson learned. Now need to find a company to finish their job. Thanks for robbing a young family with young children. Pictures show they didnt deal their opening/ furnace cover left unscrewed and previous return opening left untouched. This is how they treat previous customers.

1 of 1 people found this review helpful.
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Company Response

Hey Ashana, I have been doing this for over 14 years now and I have come to this conclusion that regardless how good you explain the deal or how good you provide the service without cutting the corners, there are customers like you who will always come up with some sort of reasons just to get something extra or for free. Fortunately the number is very little.

Unfortunately at Duct Care I will not response to these kind of reviews with a common phrase from many companies "So sorry for your experience with us please contact us to resolve" which never does but it does look professional though. I should have stuck with this statement to get over it but I would only write it when I really mean it when a customer really has a genuine issue after all we are human that work at Duct Care no Angels so we could make mistake there could be quality of work issue etc I have always been there for those customers and will always be there to provide the best service and resolve any issues that they might have.

Thats being said lets talk some facts now;

1) "They never cleaned our return system bc we limited to 12 vents in our house". Really ? Should I really need to response to this. You choose your 12 supply vents out of 25 or 27 supply and return vents that you had and yet you are complaining that we did not do return system when you did not even do any single return vent and many other supply vents.

2) "Their $10/vent charge is blowing with air/spray something any homeowner can do" ? It suggest that you are really good at it then why would you need to hire a duct cleaning company?

3) “Last time our $90 groupon turned into a $350 job” What I am unable to understand is that you had a horrible experience with us in the past where $90 duct cleaning turned into $350 then why in this world you would hire us again to get ripped off one more time from us to prove what exactly? Oh I got it to give us a second chance so we could improve.

Fact of matter is that you wanted to rip us off by not paying for extra vents that you have. And by the way you were aware of $10 extra per vent charge after 12 vents which you already mentioned and you already paid in the past as well so why this now so you could get the whole 3000sq house for $100?

Deal clearly state that extra vent will cost extra. Whenever a customer call us to schedule an appointment we will always let them know about extra vent charge $10 per vent and one more time before we start the job at schedule time we confirm the extra vent charge again just to be on safe side so there is no confusion. So if you don’t want to pay for your extra vents please don’t expect us to clean them either.

I am sorry we did not rob a young family it is just that a young family tired to act smart which did not work.

Sunny in Markham
Sunny in Markham
1 review , ON
4/10

Is that too fast?

The guys are polite and punctual. At the beginning, a staff told me that the work will take around 1.5 hours, but they are so fast, all had been done within an hour for a 4-bedroom house, is that clean enough? God knows. Some reviews say that the good work should take at least 2~3 hours... what do you think?

3 of 3 people found this review helpful.
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Company Response

Hi Sunny,

Thank you for taking time out to leave us a review. I have tried to reach you to explain but could not get hold of you. Just few facts to understand it better.
It could take more service time for the same size (sqft) houses depending on not limited to how many main lines, how many hook ups, how easy the access and how much build up is there.
For example a 2000sq house with 2 hook ups which already had previously ducts cleaned would take way less time for same size 2000sq house with 5 hook ups which never was done in 20 years and had renos done. So you can not just say that unless you spend 3 hours in a 2000sqft house its not cleaned right.
But of course there would be red flags and concerns if a company would be cutting corners by not cleaning each individual main lines (supply and return) not doing all the necessary hookups and access openings not cleaning the Joist lines, jumper boxes and j channel.
Rest assured that your duct cleaning was done properly and if there is any questions or concerns, please don't hesitate to contact us.

Private User
Private User
Private User reviews Whitby, ON
10/10

Great job !

We found Duct Care Inc. online. After doing research, we decided to contact them.
Just done the duct cleaning this morning. We are very satisfied: professional and thorough job! Highly recommend their service !

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Company Response

Thank you for taking your time out and leaving us the review. We really appreciated your business. Duct Care

Andrew
Andrew
3 reviews Pickering, ON
10/10

Great Value and Service

After being bombarded by what appeared to be every low priced duct cleaning company in Durham, I decided to call Duct Care Inc. The initial call was relaxed and professional. Prices were fair value. The service was good quality. I definitely recommend them and I will use them again.

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Company Response

Hi Andrew, Thank you for taking the time out to write us the review. We really appreciated your business. Thank you. Duct Care

Evaristo J in Ajax
Evaristo J in Ajax
1 review Ajax, ON
10/10

Very pleased!

First time having our house's ducts cleaned since moving in (not sure of the previous homeowners' history) but we wanted to go with someone who had a great reputation and was close to home. So glad we found Duct Care Inc.
The team of two were very friendly from the very beginning until the very end. They called to confirm our appointment a couple of days before, and then called the day of to say they can come earlier. They informed us of what was going on, and provided us with practical recommendations on how to maintain the health of our vents and ducts.
Very, very pleased with how efficient, courteous, and thorough they were. Will definitely go with them again. Thank you!

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Company Response

Thank you for taking the time out to leave us a review. We also would like to thank you for choosing Duct Care for your Duct Cleaning Service. We really appreciated your business. All the best, Duct Care 647-376-7678

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Duct Care Inc

At Duct Care We offer wide range of services including Duct Cleaning, Furnace Blower Cleaning, AC Coil Cleaning, Dryer Vent Cleaning and Central Vacuum Cleaning. Our focus is on providing our customers with exceptional service and care while providing reasonable prices. With us you have a peace of mind that ...
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