We read the many Homestar reviews for Victorious Carpet and were impressed but somewhat skeptical when we saw that the company received a 9.9/10 overall score. Nevertheless, we contacted Mark and he responded promptly. He arranged to come to our home with carpet samples and to take measurements. We subsequently contacted other companies but were not as comfortable with them as we were with Mark. We decided to purchase both the carpet and the installation service from Victorious Carpet with fingers crossed that the reviews were truthful. On installation day, Ramsey and his assistant (sorry, forgot his name) arrived right on time and worked straight through until they completed the job. Mark contacted us a day later and we discussed some minor concerns. He immediately arranged for Ramsey to return and our concerns were addressed. We were relieved to see that the company stands behind its product and took action to ensure that we were satisfied with the end results. And, we are very happy with the results; the carpet looks and feels great. Mark made this process a lot easier to navigate and treated us with professionalism and courtesy. We now understand why Victorious Carpet has such a high rating and we would not hesitate to recommend this company to our family and friends.
The Morris family
- Approximate cost of services:
- $5,600.00
- Company Response
Dear Mr and Mrs. Morris, Thank you for your business and time spared to write this review. Much appreciated. Looking forward for your future projects and possible referrals. Best,