- Approximate cost of services:
- $17,000.00
Thank you for taking the time to write a review Angelina.
We aprreciate having you as a client and would like to thank you for choosing Ambia .
Thank you Salman for your kind and considerate review.
We appreciate your recognition for our efforts and teamwork .
Thank you for choosing Ambia
New basement windows, backdoor & stormdoor
Thank you Gary and Lori for taking the time to write your thoughtful and courteous review.
We appreciate your kind words and for choosing Ambia Windows and Doors.
Thank you for your kind and courteous review Eddie.
The team at Ambia appreciate your decision in choosing us for your project.
Thank you for taking the time to write a review Nat.
We appreciate your comments.We carry samples of windows,colors as well as brochures for windows,doors and door handles at all times.
We suggested the cream color windows to match the exterior colors but you had mentioned that it was going to be painted White and I believe the additional cost was not within your budget so you decided on going with the standard White color.The door handles are available in two shades of brass as described and indicated in the brochures that were given to you .
Somehow these options may have been overlooked or forgotten about and I apologize if this was not clear to you.Thank you for your positive thoughts on the stained glass window,installation and your overall satisfaction.
The team at Ambia would like to thank you for your review Tom,we appreciate your comments and for choosing us for your project needs.
I would like to thank you for your review Imma but quite frankly I am disappointed and surprised with your unfair and unreasonable comments directed to Ambia Windows and Doors especially when I made several visits to your home as well as numerous emails and consultation to establish a resolution to a relatively minor issue.
We have been very supportive right from the start.
I was always there for you and answered all your calls.
I was on the jobsite while we were installing your windows to make sure everything went smootly.
George had told me he was very happy with our price,product and installation and that there was a wide price range from the estimates you received.
We also included extras incuding larger upgraded solid stain grade interior casing and Backband for all your windows and some interior door trims.
On the second phase of your windows we offered you a generously discounted price and also included the patio door for free and the matching upgraded interior trim in appreciation for your business.
We made every effort to accomodate the service required for your windows and although the leak in two of the bathroom windows were not defective and only required a small drainige hole to be routered and to insert a drain cap we looked after the entire replacement of those two windows as well.
The mould which you describe is most probably as Window City stated dirt that somehow got trapped in between the exterior glass pane and the exterior weather stripping and as I mentioned I have never seen this occur before,it is an isolated case, yet Window City had agreed in a timely manner to take out the sealed glass units and clean off the dirt and reinstall, reseal the glass units for the windows concerned.Resealing the glass units is not required or neccesary but Window City was willing to provide this to you as an added measure.
For eample:If a broken sealed glass unit had to be replaced the interior glazing stops are simply removed from the inside and the sealed glass unit is removed and replaced with a new one,that is all that is reqired or neccesary.This is a standard industry procedure.
This method would not affect any Argon gas fill to escape as they are self contained and the weather stripping is permanently attached to the window profile known as the sash.
If this were the case then we would not be able to change sealed units including Argon gas.
You have chosen to decline the service,so I arranged to have a meeting with yourself and your husband George to meet myself and the President of Window City to show and explain to you the process they would use to service the windows.
They were willing to service one window at a time in your home to make sure you are happy before proceeding to next window.
They offered to send their Specialist to come and visit your home and vicinty to rule out any enviromental issues that could be a contributing factor with the dirt trapped in the windows.
The President of Window City was polite and courteous in addressing your concerns to this situation and very patient,he listened to your concerns but you did not give him the opportunity to finish his explanation and for some reason you abruptly interrupted him,stood up and started walking out the door.This is somewhat frustrating and does not allow us in any way to resolve the situation.
Window City has never declined to complete the service required for your windows and their commitment to service your windows still stands today.They are waiting to hear from you so that they can proceed.I have tried to contact you the same day and several times afterwards with out a response from either yourself or George and I don't understand it at all.
You have to understand that in order for Ambia and Window City to assist you we have to be given the opportunity to do so.
Ambia Windows and Doors has established itself as a premier provider of quality windows and doors that combine innovative design with superb construction. Our extensive knowledge is your guarantee that you’re getting the best product and service.Custom and specialty work is our expertise. Our many satisfied customers recognize our product lines for their design excellence, traditional craftsmanship, sophisticated technology and product integrity. You'll find our windows and doors in homes that range from simple to superb, throughout the GTA and surrounding areas. And, homeowners are sure to enjoy the comfort our varied line of window and door collections – even on the warmest or coldest day.
*****
Our sales and installation team can accommodate all your needs, efficiently and effectively, while our superior standards and lifetime warranties apply to everyone. Because we work closely with our manufacturer, you can be sure your project will be completed on-time and on-budget.This commitment to service enables us to establish long-term relationship with all our valued customers. When it comes to Service, we never compromise.
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