Golden Years Handyman Services

Handyman Services
304 - 555 Legget Dr. Ottawa ON K2K
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HomeStars  >  Tile and Grout Cleaning in Ottawa  >  Golden Years Handyman Services  >  Bathroom tiling and grouting
Richard  Whitbread from Ottawa
Richard Whitbread from Ottawa
3 reviews Ottawa, ON

First Review

6/10

Bathroom tiling and grouting

We contracted Golden Years Handyman Plus (GYHP) to do some tiling in a bathroom we were renovating. They were responsible for tiling the entire tub/shower surround area and a half wall behind the toilet and vanity. We did the tear out, clean up, and prep of the area to be tiled.
Golden Years sent out an employee/subcontractor, Colin, to do the actual work. While the majority of my review is about Colin and his work, as GYHP was the general contractor for this task they bear the responsibility to ensure that they subs they hire are up to the task.
Throughout the job, there were issues with Colin’s apparent lack of attention to detail. We expressly mentioned that we were preparing the house for sale and that aesthetics, as well as proper function was important. What we initially got was function, with little attention to detail or aesthetics. One partial wall had to be torn out and redone as the tiles were placed such that the horizontal grout lines on the partial wall did not align with those on the adjacent wall.
When this was pointed out to him his attitude and demeanor deteriorated as he maintained that it was a perfectly functional wall. I was left with little option but to call GYHP and have them direct their staff to complete the re-installation.
As Colin had double booked himself he could not remain on site to redo his work that day, but rather had to come back on another day to fix his mistake.
The final product looks okay, but it is not up to what my expectations are for a professional installer. Little details like positioning tiles based on what is easiest (less cutting) rather than what looks good were not taken into account; even after getting direction. Details like ensuring that all trim tiles that abutted the window trim were close enough not to warrant an overly large grout line, etc.
Overall, while the room does show improvement and looks better than what was in there to begin with, the overall aesthetics do not reflect what one would expect from a professional.

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Company Response

Thanks for your review Richard. We are constantly improving our process and reviews like this help us as a company.