Olympic Pool Services

I found OPS while looking to find someone who could help me with some pool renovations where others had failed us. I heard back from Tommy almost immediately (during their busy season) and he came out to give us a quote. We are moving ahead for all sorts of much needed renos with OPS in spring 2022 because between Tommy and the team in the office, I've never witnessed BETTER customer service. They are ALL great!! So stay tuned for THAT review :) I expect great things. But back to the closing, we intended to move over to them for opening and close of 2022 when the reno begins but when we realized how dedicated, professional, communicative and just downright awesome they are we switched over for close of 2021. We just had a tarp that our old company sort of threw on our pool and they did it so neatly and with such care, I joked that if the old company did that I might not have wanted the safety cover as badly as I do...but I've seen their safety cover installs on IG and I'm still super excited for that in 2022. All in all, if you have an opportunity to use OPS for anything, I'd jump on it. They are good people!

Three years ago, we were very excited to install an in-ground pool in our backyard. We hired a well-known pool cleaning service to keep the waters clean and clear. But, over the past two summers, our pool water was stagnant, dirty and clogged and we were unable to enjoy our pool.

Frustrated, late this summer, we fired the other pool service company and searched for a new one. I was thrilled when I heard about about Olympic, and contacted them to enquire if they were taking on new clients (fortunately for me, yes!).

I couldn't be happier. The team they send to clean our pool every week is diligent and conscientious, and our pool has honestly never been cleaner. The water is crystal clear now; my husband is very happy and it's so nice knowing we can enjoy our pool every day, every weekend!

It feels very good to be in the hands of a reputable, trustworthy, knowledgeable and caring company. I know that whatever future issue we have with our pool, it will be handled with speed and thoroughness.

I cannot recommend Olympic highly enough. I am very impressed, and pleased with their service; their hard work, knowledge and commitment is the reason they have such a high ranking here on HomeStars and it's well deserved. 10 stars!!

Very satisfied! Olympic pool services are excelent. I've known them for more than 5 years and trust them with my pool. They also built a shed for me and renovated my bathroom. Continue the great work!

For the end of July and most of August we could not swim in our pool because the water was very green and when not green very foggy. Week after week the previous company who serviced our pool for a few years would try different solutions which would work for a day or so then the water would turn green again. We replaced a few items, tried different chemical combinations, multiple vacuums, and nothing would change.
After 5 weeks of not being able to swim in the pool in summer with no solution it was time to try a different service provider. We came across Olympic Pool Services (OPS) with Tommy and his team from a few people we knew. Tommy came for an assessment to look at the pool a few days prior to the first service visit. Within a few days from the first treatment the pool was looking perfect - no green, no fog - crystal clear. The team has been great with constant contact and updates of the services they perform every week. Whenever I have a question I reach out and get a response back within 24hrs. Great service all around. Professional team, nice guys, and always responsive. Our neighbours switched from their current pool company to OPS after seeing how fast the team fixed our issues. Keep up the great work guys! Highly recommended.

Olympic Pool Services is the best pool company I've ever had. Excellent work done by very knowledgeable people. If I have a problem they can find and fix it. Never had such good service.

Tommy did a quick and professional job replacing the two main elements of a successful swimming pool. I am smiling ever since. Thank you!

I cannot say enough about Tommy and all his staff at Olympic pools. The follow through, the commitment, the honesty, the communication has been so refreshing!!! I worked with another pool company for over 10years and never received this type of service. Thank you Olympic pools!!!

Olympic pools has been maintaining our pool for several years. Tommy and Tamiko, Nick and others are highly responsive and reliable. They take great pride in their work and their customer service.

I had used the HomeStars "Get Matched" function to get some quotes on replacing my pool liner. As any other consumer would, I had tried to reach out to other companies I found on Google to see if they would give me a quote. Olympic Pool Services was the only company that got back to me within 24 hours. Since it was the end of pool season (Sept/Oct), the owner (Tommy) said that it would be best to get the liner done in the spring. He recommended that I should reach out to OPS in Feb/March.

February rolled around and I contacted OPS to get the order going for the liner and they sent me two sites for high quality liners and had us choose a liner we would like (we gave our first choice plus 4 in case the manufacturer was sold out in a particular colour we liked).

Tamiko, who handles all the inquiries at their office, was very thorough on how the process would will look like. From the draining of the pool, the removal of the liner, measurement of the pool for the liner and installation. She was in constant contact in keeping us up-to-date on the status of the liner. Though our original choice was thought to have been in stock, it wasn't and she was quick to let us know the mix-up and told us that our second choice was in stock and has been ordered. This created some delay, but thankfully it was only April when they had to order the other liner.

It was May when the liner was in OPS's hands and things went quick. Darku (their installer) came the next day and was done in two hours. We had to wait for the pool to fill part way before he can come back to put in the jets and lights back in. Kudos to Darku who told us that our lights needed to be replaced because the thing looked busted and cracked. Thankfully, we had time to go out and get lights to have Darku install the new ones in.

Again, during all through this Tamiko and I were in communication non-stop. I had asked pool start up. Tamiko said they would be happy to do it, but would like to have us call our "gas guy" to start the heater. However, after many attempts in trying to get in touch with the "gas guy", OPS was very accomodating and said they would be able to do it as well.

We also had questions about what kind of chemicals to use so that we can prolong the life (and colour) of our liner. A pool company we worked with said not to use a certain company's chemicals. However, when I spoke with Tommy about the chemicals, he said that the chemicals we used were good and that the other pool company should not talk $*!T about other companies - I agree.

Once the pool was filled (just over half way up the skimmer), Tommy came by and started up the pool and heater for us. He and my husband talked while he worked on the pool and gave us a lot of advice and tips. We found this helpful!

Bottom line, I highly recommend OPS to whoever needs to have their liner replaced or any other pool and gas needs. They were honest when they needed to be and gave us options/advice for us to make a decision on. Also, their customer service was better than what I have encountered with other pool companies. I think it also helped that Tamiko had the same sense of humour as I do. :) They were patient with all my questions and they communicated openly. Their staff was professional, talented, and efficient.

Many thanks to the OPS team!!! You made my pool look brand new that even ducks come by every morning to have a little swim (don't worry they were not harmed!).

It was the 2nd year using Olympic Pool.
Just like last year amazing service.
Customer service via email, phone, or in person outstanding .
Highly recommend