Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Kodiak Snow blowing Inc

Snow Removal
5927 Hazeldean Rd ON K2L1Y9
Write a Review
Write a Review
HomeStars
Snow Removal
Kodiak Snow blowing Inc
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Kodiak Snow blowing Inc

Average customer rating:
8.8 10 (80 reviews)

Sort by

Tom Layer from Stittsville
Tom Layer from Stittsville
1 review Stittsville, ON
0/10

Snow Removal

Very dissatisfied with Kodiak service this year. They have over extended themselves and do not have enough equipment to keep pace. 12:30pm on Dec 22nd and no sign of them. Their competitors have already been down our street twice. When I called their customer service the representative said "I really don't want to hear about our competition" She then went on to explain that they have 40% more customers. If they have more customers then they should have more equipment. I for one will not be going with Kodiak again next year. Best way to lose me was to tell me they don't care about their competition. I for one think they should!!!

1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Thankyou for your feedback, Mr. Layer. There are 3 factors that may affect your service at any one point in time; none of which are 'equipment' related: 1. Learning curve for new drivers 2. Large snowfalls 3. Route organization. Last year we had an experienced driver on your route, which allowed us to deliver service more promptly. During large storms, such as what we had on Dec. 22 (20 cms), experienced drivers move more slowly, let alone new drivers. Above and beyond experience and snow accumulation though, route organization plays a significant role in when your service is delivered. Last year, your street sat at the middle of our route. This year it sits at the end. We re-organize our routes every year to make sure that one area is not consistently receiving preferential treatment. Possibly, your street sits at the beginning of our competitor's route this year though, and that is why you see the competitor's clients being serviced first. One theme that prevails in many of the complaint calls we receive (as much as in the calls that our competitors receive) is 'Well, your competitor was here first!'. My question to you and to anyone else reading this response is: 1. You pay for a service. Have you ever not received it from Kodiak? 2. Why does it matter who receives service first; you or the Joneses? I can assure you that although we are behind the competitors on your street, we are ahead of them on the streets which sit at the beginning of our route, because the route is inverted for our competitor. As such, I am sure that their clients are calling them and saying, 'Well, Kodiak was here first.' This type of phone call is difficult for any company to deal with. Do we have to give your street preferential treatment every year in order for you to be happy with our service? You have been a client since 2010 and I would not like to lose you, but the reality is, if you wish to lop our heads off for this type of complaint I will have to let you go ahead. Rest assured, I will pick a client up from the competitor next year who is positioned at the beginning of our route, so it all balances out. Thus it follows from year to year that clients ping-pong back and forth between companies hoping to show their neighbours up with the 'speed' of service they receive from their contractor. Or, perhaps 'speed' isn't the issue, but some other factor is, depending upon the client's state of mind on a particular day. Some people wake up looking for a reason to beat us up; others appreciate the service we provide year after year, as we see below. So far we have provided all of our clients with 18 service visits - not bad for only Dec. 23rd! Thanks to all those who appreciate Kodiak's service! Happy Holidays -Ann Benson (co-owner, Kodiak Snowblowing, Inc.)

Sandie in Granite Ridge
Sandie in Granite Ridge
2 reviews STITTSVILLE, ON

First Review

10/10

Snow blowing service

As with other reviewers, we are pleased with the number of times that Kodiak shows up to remove the snow, even when it is below the amount stipulated in the contract. Any concerns, such as where the snow is blown, etc. are quickly addressed. We prefer their service of snow blowing rather than snow pushing with a blade. Discounts are also offered for confirming your annual contract ahead of time.

0 of 1 people found this review helpful.
Was this review helpful?
Daniel Mirecki in Kanata
Daniel Mirecki in Kanata
1 review Kanata, ON
9/10

Snow blowing

This was my first year using Kodiak and I was really surprised with the number of times they came by despite the lack of snow. I feel I got great value for the money I paid and never had a problem reaching them. Was with another company previously that never answered their phone, so it was nice to speak to a live person instead of an answering machine. Loved their service. Would not hesitate to recommend them.

0 of 1 people found this review helpful.
Was this review helpful?
Tam in Kanata
Tam in Kanata
2 reviews Ottawa, ON
8/10

Snow Removal

I was very satisfied they were there on time and even came a couple times a day if they needed to. The lane was always clear. This year I used Speedy who I would not recommend.

0 of 1 people found this review helpful.
Was this review helpful?
nick in Stittsville
nick in Stittsville
2 reviews Stittsville, ON

First Review

7/10

Snow Removal

The company gets the job done but they have weak customer relations. We feel they could come more often. They do not cause damage to our landscaping. They usually arrive midday to do the removal.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business

More about Kodiak Snow blowing Inc

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Snow Removal pros in Ottawa?