Mold Busters Ottawa

Mold Detection & Removal
Ottawa ON K2A 0G6
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87%

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Reviews for Mold Busters Ottawa

Average customer rating:
9.1 10 (47 reviews)

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Huang H in Ottawa
Huang H in Ottawa
3 reviews Ottawa, ON
10/10

Odour inspection and removal in Ottawa

We kept having smells in our bathroom in the basement for years. Finally, we decided to deal with it. Mold Busters Ottawa team were very helpful and extremely knowledgeable. Seven companies did the initial inspection and only Mold Busters found the real cause of the smell. We went with their remediation and are very satisfied.

Approximate cost of services:
$1,200.00
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Company Response

We understand that mold and other air quality issues can be a significant cause of concern for homeowners, and we are committed to providing our clients with the highest level of expertise and service.

We are glad that our team was able to identify the real cause of the smell in your bathroom and provide effective remediation services to eliminate the problem. Our experienced and knowledgeable inspectors use the latest equipment and techniques to accurately diagnose and treat air quality issues, and we are pleased to hear that we were able to provide a satisfactory solution for you.

Thank you for choosing Mold Busters Ottawa for your remediation needs, and we appreciate your feedback. If you have any further concerns or questions, please do not hesitate to contact us.

Best regards,
The Mold Busters Ottawa Team

Micheal in Perth
Micheal in Perth
1 review Ottawa, ON
10/10

Very impressed with Mold Busters customer service

Really impressed with Mold Busters Ottawa customer service from start to finish. I'm a business consultant and know how uncommon it is to get this level of care in a service industry business. Thank you!

Approximate cost of services:
$1,200.00
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Company Response

Thank you for taking the time to share your positive experience with our team at Mold Busters Ottawa. We are delighted to hear that you were impressed with our customer service from start to finish.

We take great pride in providing exceptional service to our clients, and we are pleased to hear that our efforts have not gone unnoticed. At Mold Busters, we believe that our clients deserve nothing but the best, and we are committed to providing the highest level of care in the industry.

We appreciate your kind words and thank you for recognizing our dedication to customer satisfaction. We look forward to the opportunity to serve you again in the future.

If you have any further feedback or questions, please do not hesitate to contact us.

Best regards,
The Mold Busters Ottawa Team

Fox in Ottawa
Fox in Ottawa
3 reviews Ottawa, ON
10/10

Excellent Experience with Mold Busters

Excellent experience with Mold Busters. Called them to give me a quote for some mold removal after my sump pump failed. Was surprised they don't give free estimates at first. But now I know why!
Charlie was the inspector and when he was down in the basement, he found some materials which were likely asbestos. We agreed to test them and sure enough, the lab revealed they were positive for asbestos! ALL OF THE OTHER COMPANIES OVERLOOKED THIS, and EVEN QUOTED ME TO REMOVE THESE TILES WITHOUT ANY PROPER ASBESTOS REMOVAL PROCEDURES in place. Ugh. What a joke.

Naturally, we went with Mold Busters to do the work since they were the most thorough during the inspection. The crew came out in less than a week. Nice group of guys. They did a pretty good job! Would definitely recommend Mold Busters. They ACTUALLY KNOW what they're doing.

Approximate cost of services:
$75.00
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Company Response

We are thrilled to hear about your excellent experience with our team at Mold Busters. Our top priority is to provide our clients with thorough and professional mold remediation services, while also ensuring their safety and well-being.

We are sorry to hear about your experience with other companies who overlooked the potential for asbestos in your basement and provided quotes for tile removal without proper asbestos removal procedures in place. Asbestos is a serious health hazard, and it is important to handle it with the utmost care and attention to safety protocols.

We are glad that our inspector, Charlie, was able to identify the potential asbestos-containing materials during his inspection and that we were able to properly test and remove them in a safe and effective manner.

Thank you for recommending our services to others, and we look forward to the opportunity to serve you again in the future. If you have any questions or concerns, please do not hesitate to contact us.

Best regards,
The Mold Busters Team

Private User
Private User
Private User reviews Ottawa, ON
10/10

Mold Inspection and Remediation

I rarely post reviews, but this time I really have to, because I was blown away with such a professional approach my family got from Mold Busters inspectors. All the props for their customer support and experienced technicians. We really didn't have any clue about mold and how it should be treated, but now we feel really enlighten. After we got our safe and clean from mold, we got honest recommendations and tips how to prevent any mold in future. Such things can be paid! A+ and totally recommended!

Approximate cost of services:
$500.00
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Company Response

We at Mold Busters are delighted to hear about your positive experience with our team of inspectors and technicians. Our goal is to provide exceptional customer service and mold remediation services to every client, and we are glad that we met and exceeded your expectations.

We understand that mold can be a serious problem and can cause a lot of stress for homeowners. That is why we always strive to provide a professional and informative approach to help our clients better understand the mold remediation process and how to prevent it from recurring.

Thank you for taking the time to share your experience with us and for recommending our services to others. We truly appreciate your feedback, as it helps us to continuously improve our services and maintain our high standards of excellence.

If you ever require our services again, please do not hesitate to contact us, and we will be happy to assist you.

Best regards,
The Mold Busters Team

Private User
Private User
Private User reviews Ottawa, ON
10/10

Mold inspection and remediation

My wife and I are very impressed with Mold Busters Ottawa service! We were buying a home and home inspector found "mold" in the attic. Our real estate agent dealt with Mold Busters in the past, so we followed his recommendation. Mold Busters answered the phone immediately and scheduled us in for the same day. Inspector's name was Charlie and he was extremely knowledgeable. We received our estimate about 20 minutes after he left. The estimate was accepted and the job was started the next day. Mold was remediated and tests verified that. Very impressive for a service industry !!!

Approximate cost of services:
$3,500.00
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Company Response

Thank you for sharing your positive experience with Mold Busters! We understand how stressful it can be to discover mold in a home that you are in the process of buying. We are thrilled that we were able to provide you with the knowledge and expertise needed to address the issue and move forward with the sale.

At Mold Busters, we take pride in delivering prompt and efficient service, and we are glad that Charlie was able to schedule your inspection and provide an estimate quickly. Our team of experts is dedicated to providing top-quality mold inspection and remediation services, and we are pleased that the job was started the next day and the mold was successfully remediated.

We appreciate your kind words and are grateful for the opportunity to serve you. Thank you for choosing Mold Busters, and we look forward to serving you and your community in the future.

Guy
Guy
1 review Gatineau, QC
9/10

Testing for Mold after Flood

We hired JM and Charles to do testing for mold after the major flood we had a few weeks ago. They were very quick to show up the same day and provided outstanding service. Results were provided the next day with full explanation of the findings. I'm so glad we had no mold found! Thank you very much Mold Busters

Approximate cost of services:
$250.00
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Company Response

Thank you for sharing your positive experience with Mold Busters! We understand that flooding can cause significant damage to your home, and we are glad that we could provide you with peace of mind by conducting a thorough mold inspection.

Our team of experts is committed to providing efficient and effective service, and we are thrilled that JM and Charles were able to show up the same day and provide outstanding service. We take pride in our ability to provide timely and accurate results, and we are glad that we were able to provide you with the information you needed to make informed decisions about your home.

We are delighted to hear that no mold was found during the inspection, which is a testament to the quality of your home's construction and the effectiveness of any mitigation efforts that were taken after the flood. We are grateful for the opportunity to serve you and appreciate your business.

Thank you for choosing Mold Busters, and we look forward to serving you and your community in the future.

rhalili in Ottawa
rhalili in Ottawa
1 review Ottawa, ON
10/10

Mold inspection

We were selling our home, home inspector found "mold" and we needed mold inspection asap. Mold Busters provided same day visual scope of work inspection, included on-the-spot test and provided report the same day. This saved my real-estate sale and made many people very happy! Highly recommend.

Approximate cost of services:
$100.00
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Company Response

Thank you for sharing your positive experience with Mold Busters! We understand that the discovery of mold in your home can be stressful, particularly during a home sale. We are thrilled that we were able to provide you with a same-day visual scope of work inspection and on-the-spot testing, which allowed you to move forward with your real estate sale.

At Mold Busters, we prioritize efficient and effective service to help our clients address mold issues and restore their homes to a safe and healthy state. Our team of experts is dedicated to providing top-quality mold inspection and remediation services, and we are thrilled that you were happy with the outcome.

We appreciate your recommendation and are grateful for the opportunity to serve you. Thank you for choosing Mold Busters, and we look forward to serving you and your community in the future.

Vincent
Vincent
1 review Gatineau, QC
10/10

Mold removal in basement

I woke up with a flood in my basement after a heavy rain. A friend had recommended Mold Busters and they were very quick to respond. Jean-Marc was at my place in less than an hour and provided a comprehensive mold inspection. Using thermal imaging camera we were able to find the source of the water infiltration and were able to figure out remediation steps. Thank you so much!

Approximate cost of services:
$50.00
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Company Response

It was a pleasure to help Vincent!

Thank you for taking the time to share your positive experience with our team at Mold Busters. We are glad to hear that we were able to assist you in such a timely manner and provide a comprehensive mold inspection to help identify the source of the water infiltration.

At Mold Busters, we understand that water damage can occur at any time, and we are committed to providing our clients with prompt and efficient service to help minimize the damage. Our team of experts are equipped with the latest tools and technology, including thermal imaging cameras, to help quickly identify the source of the problem.

We are delighted to hear that Jean-Marc was able to provide you with a comprehensive mold inspection and that you were satisfied with our services. Our team takes pride in delivering high-quality services to our clients, and we are always available to assist with any water damage or mold-related issues.

We are also pleased to hear that our team was able to help you identify the source of the water infiltration and figure out remediation steps. Our goal is to not only eliminate any mold or water damage issues but also to provide our clients with the knowledge and tools they need to prevent future problems.

Thank you again for choosing Mold Busters for your mold inspection needs, and we look forward to serving you again in the future.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Project

I hired on blockbusters to help with our issue with a musty smell in our basement, they were quick to respond and was a pleasure dealing with them! Safe to say no more moldy basement and in the end we saved a substantial amount of money! Thanks again Nick and Andre!

Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to share your positive experience with our team at Mold Busters! We are thrilled to hear that Nick and Andre were able to help you solve the issue of a musty smell in your basement quickly and efficiently.

As the world's top leading experts for mold inspections, air quality and mold testing, and mold removal and remediation, we take pride in providing our clients with the highest level of service and expertise. Our team is dedicated to ensuring that every job we undertake is handled with the utmost care and attention to detail.

We understand that mold and musty smells can pose a serious health risk, which is why we always prioritize the safety of our clients and their families. Our team of experts are trained to identify and eliminate mold and other harmful air contaminants, ensuring that your home is a safe and healthy place to live.

We are delighted to hear that you not only had a great experience with our team but also saved a substantial amount of money in the process. We believe that every home deserves to be mold-free and healthy, and we are committed to providing our services at a fair and reasonable price.

Thank you again for choosing Mold Busters for your mold removal needs, and we look forward to serving you again in the future.

guesshe in Ottawa
guesshe in Ottawa
3 reviews Ottawa, ON
0/10

Worst visual inspection, unprofessional quote

Worst visual inspection ever and they charge 50CAD+HST for 5mins visual inspection. The guy came in with a flashlight and a mold tester. Stayed in my basement for 5mins, took a mold sample and then quoted me for 3500CAD for mold removal and disinfect. During the phone call, I said clearly I know there is a mold problem and what I want is professional level advise on how serious the problem is and what are the different methods I can take. The guy who came in never tried to look at other areas of my basement, only one part of basement wall. This looks to me is a joke. Removing insulation and vapor barrier was quoted for 1750CAD. If you buy material from HD, the maximum you spent would be 200CAD. I should have trusted Home Star's review. Don't trust Google review.

Approximate cost of services:
$50.00
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Company Response

Mr. He,
As a family-operated business, we pride ourselves on working with our clients and providing them with the best possible solutions to their indoor environmental concerns.
We’re sorry to learn that you were left dissatisfied with our services.
On our end, we wish you would have given us a call, or sent us an email to explain the dissatisfaction in your expectations of the services we rendered. We’re in this business to work with people; not against them.
To learn about this situation through a public forum, without any opportunity to amend, refund, or explain our process is a little upsetting.
We provided an appointment for you within 24-hours of your call during the holiday season, dispatched a certified mold inspector with over 10 years of experience, conducted an instant mold swab analysis, and sent you an official estimate within an hour of the appointment.
If the estimate was too high, or the fast, next-day service not as expected, we would love to have had an opportunity to work with you in finding an amicable resolution.
We could have negotiated the price, issued a refund, or at the very least, help you to better understand the cost breakdown of the estimate itself. And all of this could have been done with a quick phone call!

We’re still here to help, whenever needed.

Best regards,
MB

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mold Busters Ottawa

Welcome to Mold Busters Ottawa, your trusted local family-owned and operated mold removal and environmental air quality solutions provider, serving the Ottawa, Gatineau, and Montreal regions since 2005. We are here to help you breathe easy by providing top-notch mold inspection, mold testing, mold removal, and air quality testing services. ...
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