Abell Pest Control

Pest & Animal Control
Toronto ON M5R 2E2
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89%

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Reviews for Abell Pest Control

Average customer rating:
8.9 10 (393 reviews)

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kate in Saint Catharines
kate in Saint Catharines
1 review Saint Catharines, ON
10/10

pest control

Tech was on time and very professional.The 100 day warranty is a great piece of mind to have.Everything was explained before it was done and products were safe to use around pets/kids which is a huge relief.

Approximate cost of services:
$150.00
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Company Response

Hi Kate, We truly appreciate your positive feedback about our service. Our staff work extremely had to make sure our customers are taken care of in the best possible manner.

Your team at Abell Pest Control.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Insect eradication

I contacted Abell after my own attempts to get rid of bed bugs failed. Francine in the office was courteous and helpful in explaining how they work and what preparations I had to make. Mr. Kroon, the technician did everything that was requested and more. He was very courteous and explained his work clearly. He came promptly for the followup visit and we have had no problems since. I can recommend Abell fully.

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Company Response

We truly appreciate your positive feedback about our service. Our staff work extremely had to make sure our customers are taken care of in the best possible manner.

Your team at Abell Pest Control.

Susan in Lethbridge
Susan in Lethbridge
1 review Lethbridge, AB
10/10

Excellent service

I had this company treat a yellow jacket wasp nest hidden under my ground level deck. Their service was excellent and the technician was very knowledgable. I am now able to enjoy my backyard again.

Approximate cost of services:
$130.00
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Company Response

Hi Susan, We truly appreciate your positive feedback about our service. Our staff work extremely had to make sure our customers are taken care of in the best possible manner.
So glad that you can now enjoy your backyard.

Your team at Abell Pest Control.

Peter N.
Peter N.
7 reviews Guelph, ON
8/10

Mice Problem

Abell Pest Control was called and gave a quote of $369 to handle a problem with mice. They provided entry control identification and abatement with bait and copper gauze on identified entry points externally. They set up three bating stations, where mice dirt had been found as well as a load of bait into the attic where mouse tracks had been seen. After their first visit in May we no longer saw mice. Their second visit in September has shown some minor feeding activity on the bait in two stations. So far not bad! And good that we still haven't seen another mouse. I'll update in January after the fall to see if we get more activity with the cold weather arriving.

Approximate cost of services:
$369.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Peter,

We truly appreciate your feedback about the experience. We work hard to make sure our customers get the best possible service & most importantly to keep you and your family safe. Please let us know in January on the activity levle.

Your team at Abell."

Tom in Toronto
Tom in Toronto
1 review Toronto, ON
0/10

Find Someone Else

Found mouse droppings in the garage, placed a trap down and caught one the next day. Thought it best to call in a "professional" to deal with the situation. This is where I made a mistake in calling Abell. The rep who came out was lazy and had to be prompted to check the entire house. No urgency at all given to the situation. This continued as it was like pulling teeth to get them to come back for return visits despite us reporting seeing mice in the house. The manager from Abell informed me that this was a one year project and not to expect anything more. My mistake in thinking of calling AN EXTERMINATOR to get rid of my mouse problem. Better to set traps myself and start charging the mice rent in the mean time - at least I could get some of my wasted money back.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Hello Tom, we would like to look further into this problem and book a follow up. Unfortunately, rodent eradication cannot happen overnight but we can certainly guarantee our service. Please contact us to discuss.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Hornet Nest in Exterior Bricks

We saw hornets entering and leaving through holes in the brick cement at the corner of the house, and it was obvious there was a nest. Abell sent someone within a day and after confirming our suspicion, he applied a foam inside the holes. They said they would come back if the problem wasn't resolved, but we saw no more hornets after the treatment. Thank you, Abell.

Approximate cost of services:
$150.00
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L from Toronto
L from Toronto
8 reviews Toronto, ON
0/10

Annual pest control

We purchased an annual package for pest control through this company. I will not renew my package nor recommend this company to others looking to control pests in and around their home. I have been frustrated by the service since making this purchase. They charged my credit card without my authorization for a scheduled home visit that was part of my annual package (I didn't give them permission to keep my card on file). They do not return calls to book home visits or show up for scheduled visits. I called Abell to check for bed bugs after my daughter and I developed a rash that we were told looked like bed bugs. The inspector told us that he found bed bugs but did not provide proof. Just prior to spending thousands of dollars to treat our home for said bed bugs we decided to get a second opinion. The second opinion was far more professional and after a much more extensive search of our home, he did not find bed bugs. Six months later, we still do not have bed bugs.

Approximate cost of services:
$550.00
1 of 1 people found this review helpful.
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Company Response

Hi there, we appreciate your review and are sorry you are not satisfied with your year program. Also, your tech reporting that you had bed bugs if you didn’t is alarming since this is not our policy. Our management team needs to look into this so please contact us to review.

Heather in Toronto
Heather in Toronto
2 reviews Toronto, ON
0/10

Pest Control - Mice

Called abell to book for a mouse problem, they only ever quoted for a year's service! Outrageous

But knowing I needed a service, I told them to come out. The guy was nice and friendly. He gave me 2 suggestions to 'fix' entry points, which I did that day! He placed bait stations, made me pay upfront and left.

Since that time, the problem has become increasingly worse! I am in tears over the now more obvious infestation, and when I call to get ahold of someone to come and re-evaluate / help, etc, I get the run around!! Any trace of the mice, I clean up immediately and disinfect. It's been a month since abell was here, and just saw 2 mice in the kitchen and one in my dining room - how is this a service I shoul be paying for?

As a single mom, it was hard enough to find the money to contract a company - let alone one that made me do a full year - only to be disappointed even more than ever - I am so disappointed

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Company Response

Hi Heather, our 1 year rodent program is much more cost effective than the single treatments and will give you coverage into the fall/winter (when rodent activity usually increases). Please call or email torontoadmins@abellgroup.com so we can book you in for the follow up if you haven’t done so already.

Private User
Private User
Private User reviews Calgary, AB
1/10

Poor customer service

I was quoted a number over the phone and when they arrived it was a different number. I called back and the lady told me that she had quoted me the higher amount when we originally talked.

The pest treatment was for Voles. I was told that they put bait down and that would solve the problem. I see no evidence of bait anywhere. I am highly skeptical that this single visit will solve the problem.
Overall, not impressed and would not call them again.

Approximate cost of services:
$250.00
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Company Response

Hi there and thank you for the review. We are sorry to hear you are not satisfied with your service. Please call us at 1-888-949-4949 and allow us to fix this issue with the voles.

Private User
Private User
Private User reviews Prince George, BC
1/10

Mice

Paid in full as soon as they got here(told on phone that's how they operate) he did an expect ion on interior and barely did one on exterior although he wrote down that he expected both. Set 3 cheap 97 cent traps inside my house and forgot to tell me that he set one on the ledge in basement even tho he knows I have a 8 week old kitten. We caught 2 mouses over the weekend so I called him sim Monday - no answer called Tuesday - no answer. Then called the office they Paiged him and he showed up without calling me with a heads up. He set new traps and that was it. I told him where I thought they were getting in but he seemed to be in a rush and I was instructed to call him when traps go off. I called him 2 days later and he showed up to just set new ones. I asked him if this is how they do business. Just come and re set traps and not worrie about where they are getting in he replied with "we do the best we can" what a stupid answer. I was outside later that day and found 2 holes with mouse droppings around them so I called him and told him I found the point of entrance. He came and put poison in the holes and I later boarded the holes up. We haven't had any mice since. They are an absolute WASTE OF MONEY. My advice do NOT PAY UPFRONT. I found the entrance I could of set those cheap traps, they did not do anything but take my money and create a stressful few weeks. On top of all this I called the office to tell them we havnt had any micr for the 7-10 days so does my warranty kick in now? They told me my warranty kicks in the first time I call them! So that was 3 weeks ago, what a joke! Don't use Abell pest control, do your homework and call other companies.

Approximate cost of services:
$375.00
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Company Response

Thank you for taking the time to tell us about your experience. We are sorry to hear that you are not completely satisfied with the service. We would like to resolve these problems because we are committed to our customers. In order to do so, please call our office at 1-888-949-4949. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Abell Pest Control

Abell Pest Control is a Canadian pest control company that provides professional and courteous pest management services to residential and commercial customers. Abell Pest Control operates in Canada and the United States with more than 500 employees and has been in business since 1924. Guaranteed Pest Control in Canada Abell ...
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