Armstrong And Nelson Eavestroughing

Gutters & Eavestroughs
Toronto ON M5R 2E2
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Gutters & Eavestroughs
Armstrong And Nelson Eavestroughing
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Reviews for Armstrong And Nelson Eavestroughing

Average customer rating:
8.9 10 (171 reviews)

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Peter in Mississauga
Peter in Mississauga
4 reviews Mississauga, ON
9/10

Fascia, gutter and downspout replacement - Roof vent installation

I called a few companies for a complete replacement of rotted fascia and the installation of gutters, downsouts and roof vents. They were one of 2 companies who showed any interest in doing the work. Tom called and came over for a full inspection and wrote me up a complete and through description of what needed to be done and an estimate. I trusted Tom but told him the price difference on some of the work was over one of his competitors. He obliged with a price match and we signed the contract. He installed everything as promised and was courteous, informative and friendly. It was a pretty big job and I'm very satisfied with the work done. Once the job was complete, I noticed the drip edge was not installed. These things happen sometimes. I called Tom and he promptly came over to add them no BS. My only real complaint was the work took a little longer than I would have liked and on the days he did not show up , it would have been nice to get a call to tell us. I'm sure they're all quite busy so this type of stuff is to be expected with the weather and emergencies. Otherwise, I would have no problem reccomending Tom anytime.

Approximate cost of services:
$8,400.00
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Violeta Petrov toronto central
Violeta Petrov toronto central
1 review TORONTO, ON
10/10

Downspout Disconnection

I received a notice from the city that my downspouts needed to be disconnected from the sewers. I have 6 downspouts but was not sure where they could be re-routed. The technician from Armstrong & Nelson did a thorough assessment of my eavestrough and downspout systems and determined that 3 downspouts should not be disconnected as it would present a hazard to my property from water draining onto walkways and the driveway. I had another company out who would have disconnected all the downspouts and quoted a price much higher than Armstrong & Nelson. Armstrong & Nelson helped me with a waiver exemption appication to the city. I am grateful that the downspouts were disconnected and redirected with such forethought not to mention the honesty. This was the most professional company I have eaver dealt with.

Approximate cost of services:
$675.00
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Michael B - Toronto, ON
Michael B - Toronto, ON
3 reviews Toronto, ON
0/10

Eaves troughs

I purchased a promotional voucher from Armstrong and Nelson to have our eaves cleaned. They did not honour the voucher and took no responsibility for the fact that they mis respresented the service they offered. They offered me a new, higher price which I considered and accepted. I booked the appointment for $150 to clean and repair our eaves for up to 150 ft. of eaves. for the following day. I came home to a message that they did not clean or repair the eaves but that the cost had now escalated to $400 for cleaning only and that they recommend I spend that and an additional $900 for leaf guards which we do not want and did not ask for. The reason given for the increase in price to clean was that I had more than the 150 ft. of eaves. For the record, we have exactly 146 1/2 ft. When I challenged their approach and stated I felt it was false advertising and dishonourable and that I would be recounting my experience here on HomeStars, I was told I had anger issues and the lady, Rhoda likened me to a terrorist and implied I had psychiatric issues. Yes, I was annoyed and frustrated to be give this kind of a run a round. I would never recommend this company to anyone. The absolute worst customer relations I have ever come across. Very disappointing experience.

Approximate cost of services:
$50.00
4 of 4 people found this review helpful.
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Company Response

THE PURPOSE OF THE DEAL
We set up this special to help customers who have issues such as leaking dripping detached eaves etc but are trying to remedy this with an Eavestrough cleaning and may end up paying twice if they use 2 different companies - one for a full price cleaning and one for the repairs .in essence we are offering a package deal !

The eavestroughs should be cleaned out first as part of a proper maintenance package.
if there are problems with the eavestroughs we can inspect them and find out what needs to be done to fix them as this a free service we offer.

We would clean the eavestroughs for only $50 and then give you a discount of $50 to help out with the cost of the repairs after you are given a quote for the cost of the repairs The cleaning& repairs would be done after you approve the quote .

Note Very important !
The cleaning voucher is valid only if you have the repairs done.

And is for people who know they need cleaning & repairs or are not sure if cleaning alone will solve the problems.

If you are only looking for a cleaning ONLY, then this special would have not of applied to you.
Thank you,
Team Armstrong & Nelson
An official request was sent to kijiji to reflect the intent, unfortunately this particular customer called in requesting a cleaning for $50 with her voucher. A message was left on her voice mail indication that her interpretation was not correct but that we would try to the best of our ability to honour this, because the voucher is only valid in combination with major repairs. that someone would be in contact with her to follow up with this. The technician then called and left a message explaining that there may be some additional charges, he would first have to take a look because an average house cost about $199 for cleaning with minor repairs. The value of coupon was $249 but only value if you had major repairs required. This was clearly stated on the description of the voucher on the website.
The house had very difficult access and would take at least 3 hours just to clean the eavestrough. This is not considered an average job so the price was revised accordingly.

We regret the full intent of the deal was not read in the voucher, and although we tried to honour it to the best of our ability it would be unreasonable by any companies standards, to have any technician do this type of work/labour for $50. We attempted to provided the best service we could, returning phone calls and driving to the home to do a inspection. What is sad is your aggressive attitude to our staff who tried their best to negotiate with your hostile aggressive manner for a 50$ mistake,which could have been rectified with a refund.
Thank you,

Shawn Spencer in Toronto
Shawn Spencer in Toronto
1 review Toronto, ON
9/10

eavestrough and downspout repair

Dwayne Fagan and his worker provided prompt, professional, and good-quality work. The damage caused by years of faulty eavestroughs and downspouts has been stopped. They are great, and will be recommended to all my friends and colleagues!

Approximate cost of services:
$452.00
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Erica Smith in Mississauga
Erica Smith in Mississauga
1 review Mississauga, ON
10/10

Eavestroughing cleaning and repair

I noticed that my eavestroughs were clogged and they also needed a little repair work. Armstrong & Nelson can to my house and were friendly and courteous. They did a great job cleaning all parts of the eavestroughs and did a beautiful job repairing them. I would recommend them to anyone who needs some work done or just a cleaning.

Approximate cost of services:
$250.00
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Company Response

Hi Erica ;
Thanks so much for taking the time to give us Yur feedback it is much appreciated . We are happy to have provided you with service that you found so good
Management .

Raymond in Mississauga
Raymond in Mississauga
1 review Mississauga, ON
10/10

Clean eavestrough, install leaf guards, drip edges, caulking exposed roof nails and replace couple cracked shingles

Alfredo from A&N was dispatched to clean my plugged eavestrough, at his recommendation I installed leaf guards, drip edges and replaced a few damaged shingles. Alfredo show me the pictures before and after he finish the work which I think is a very good idea. At his invitation I followed him up the roof to examine his work which I don't think too many technicians will do that. When I was up on the roof it really give me an appreciation of the skill that Alfredo has. Excellent work and worth the money.

Approximate cost of services:
$3,000.00
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Company Response

Dear Raymond;
I am so pleased that we could provide you with excellent service . Thank You for taking the time to post a review .It is much appreciated.
Regards
Management
Armstrong and Nelson Eavestroughing

Edmund CHAN in Richmond hill
Edmund CHAN in Richmond hill
1 review RICHMOND HILL, ON
10/10

Eaves cleaned and leaks sealed; downpipes added, replaced and extended.

I found Armstrong & Nelson in the Yellow Pages. (Before I called a few other companies and met no success). A very pleasant lady from Armstrong & Nelson, whose name unfortunately I didn't not note down, responded enthusiastically and courteously. Within the same day, Kerry turned up. He carried out a careful and thorough inspection. Later, Kerry advised me the works required to be done and gave me a very reasonable quote. In the following week, Kerry came and finished the job in a highly professional and meticulous manner. Kerry is an experienced and very friendly person. I definitely feel I've made the right choice of finding Armstrong & Nelson and, in particular, having Kerry doing the job for me.

Approximate cost of services:
$858.80
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Troy in Oakville
Troy in Oakville
3 reviews Oakville, ON
10/10

Leaf Guards added, Eaves resloped & Rain Barrel down spout

Tom Sitas installed Leaf Guards on our Oakville home in the fall. He showed up on time and explained the estimate and work efficiently. Installed it flawlessly and took the time to educate me on a few other roof related concerns I had.
Post that job we sold the home and purchased another and my first call was directly to Tom in order to request his return to install leaf guards and additional eave repairs on the new house. Once again he was quick to provide an estimate and answer my plethora of questions. I asked him to rework a few more sections including a new down spout for a rain barrel and everything was efficient, neat and tidy.
Thanks Tom

Approximate cost of services:
$3,000.00
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Homeowner
Homeowner
1 review THORNHILL, ON
10/10

Leaking Corners

We had all roof corners leaking. We phoned a number of compnaies who offered either to replace the whole system or to repair the corners but with no warranty. Kerry gave us a reasonable quote and a 3 year warranty. He showed up at our place when agreed and was working hard all day long to complete the job. Thank you Kerry

Approximate cost of services:
$0.00
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Company Response

Thank you for your very kind review. Kerry has been with our company for several years and is one of our top technicians. We are very pleased to hear such great feedback about our employee. We thank you for your business and for taking the time to post this review.

Atif in North york
Atif in North york
2 reviews North York, ON
8/10

roof

Trying to figure out a safe way to redirect my city ordered downspout redirection while maintaining curb appeal. Was offered basic cut, cap redirect which would be unsafe forcing water on my driveway. Even offered an ugly barrel to collect water. Never realised how difficult it was to meet my needs or provide a suggestion from some others i've looked into. Dwayne from A&N came by and fixed my downspout removing it completely from the location moving it over to a safer location while maintaining its purpose. Safe, looks great and the company followed up with me regarding the service almost like i had my whole roof done.

Review has 1 previous version
Approximate cost of services:
$0.00
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