Captain Electric

Electricians
Pickering ON L1W 3V4
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Captain Electric
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98%

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Reviews for Captain Electric

Average customer rating:
9.8 10 (386 reviews)

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pktremethick in Guelph
pktremethick in Guelph
3 reviews Scarborough, ON
10/10

Ceiling fan installation

After trying to set up an appointment for a recommended electrician to come and provide an estimate for the installation of 3 ceiling fans, and having each one not follow up, I picked this company from the Yellow Pages (forgot about Homestars - dumb). Enrico called the next day and gave me a very professional presentation. He and Kevin arrived on time on the appointed day and worked without break until the job was finished. Both were friendly, respectful of our home (wore covers over their shoes, used drop cloths where appropriate), and did an excellent job. All wiring was hidden - no conduits running up the wall or across the ceiling.
While I felt the price was high (about 40-50% more than the other guys' ball-parks, I was impressed enough to have them come back after our vacation to replace our fuse box with a breaker system (price about $3400) and again received a very friendly and professional service.
Both prices are 'bottom line' and include a senior's discount and all taxes.

Approximate cost of services:
$1,500.00
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Company Response

Thanks for your review. We appreciate your comments and that you were impressed enough to have us back for further work. Operating a successful Service Company can be challenging. Respecting our client's time by keeping appointments is a foundation of our company. We work very hard to keep appointments and arrive within a 2 hour time frame. We look forward to being of service to you in the future. [I apologize for the delay in responding to your review, this is an area that I am now working on improving]. Thank you again for choosing Captain Electric.

Ian James in Whitby
Ian James in Whitby
1 review WHITBY, ON
10/10

Electrical service - kitchen switchplate

Very professional service, very upfront on what is offered, I just wanted the switch fixed, but electrician Dave ensured other factors considered. Expensive propositions these electricians, but it is unavoidable, didn't do much cost comparisons.

Approximate cost of services:
$190.00
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Company Response

Thank you Ian for taking the time to write a short review. This is much appreciated. We are standing by whenever you need our services again. Thank you for choosing Captain Electric.

L in Markham
L in Markham
6 reviews Markham, ON
9/10

Installing electrical (lights, plugs) to basement being finished

Wanted to do a proper electrical installation to the basement I was finishing. Very professional, great advice (esp on the # of light fixtures that would be ideal), done w/ proper permits. Took a little longer than I thought (a couple of days to do the righing in of wiring), but felt comfortable w/ them. Not cheap, but I wasn't expecting a proper, permitted job w/ a licensed contractor to be so.

Approximate cost of services:
$6,000.00
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Company Response

Thanks *L in Markham* for taking the time to write a short review on your service experience with Captain Electric. Thank you for choosing Captain Electric, and we hope to be of service in the future if ever you may need electrical services.

SunWorshipper
SunWorshipper
3 reviews North York, ON
10/10

Electrical Services

I have called Captain Electric twice now into my home and I have to make a point of this; Dave (electrician) is a real pro and an absolute pleasure to deal with. There are many other electricans on staff who have been complimented by other clientele (online reviews) but I'm obviously starting this review in a biased state. Oh well, here goes!

Being a Durham, Ontario resident there are many electrical companies I could have called, but a simple Google search made my decision that much easier. (And Brian who answered my phone call at Captain Electric!)

When I called to have RG6 cable run through my basement to an LCD television, options seemed bleak due to the duct work and structure of my finished basement. But Dave persisted and was able to manage a run from the T.V. to the incoming coaxial cable line without breaking a sweat.

A more important point I'd like to make is that before Dave started his work on the first occasion to my home, he took the time to explain thoroughly, the expectations his company has of him (code of conduct), the services they offer, a printed copy of his license to operate within the province of Ontario among other various documentation attesting and relating to the nature of Captain Electrics modus operandi. The professionalism, coupled with the sincere and focused approach to customer service and high quality of work mimics that of a great piece of artwork that stands the test of time. I encourage you the reader, to compare/contrast the differences between electrical firms in the G.T.A., but will offer this much; Captain Electric is a wonderful business to deal with in my personal opinion and will continue to speak volumes of their company to friends and family in need of their services.

Thank you "Super" Dave and Captain Electric!

Approximate cost of services:
$900.00
What could this company do to improve their services?
Give Dave a raise. He deserves it. Not kidding.
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Company Response

Thank you "SunWorshipper" for such a nice review. (my sincere apology for not responding much sooner - I am new with this technology and forum, and will be responding much sooner to all client reviews on Homestars, now that I know how this all works). "Super Dave" (he gets that a lot) is definitely a "keeper" (and so are our other electricians and apprentices and office staff too!). We truly do appreciate your kind comments and comparison to a great piece of artwork. Thank you for choosing Captain Electric, and we do look forward to being of service again in the future.

Brent C. in Toronto
Brent C. in Toronto
1 review ,
10/10

Repaired wiring for a wall sconce

Friendly service over the phone when booking appointment.

Good service, arrived on time and resolved issue.

This was the 2nd time we used Captain Electric. No complaints.

Brent C - Whitby

Approximate cost of services:
$180.00
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Company Response

Thanks Brent for your review. I am glad you were pleased with our service and noted that we arrived on time. This is very important to us, because we know that "time" is a person's most valuable asset. (sorry for such a long delay in responding to your review - I am new with this aspect of social media - but I am finally on board with it, and have some catching up to do). We look forward to being of service to you again. Thanks for choosing Captain Electric.

Ray in Ajax
Ray in Ajax
1 review Ajax, ON
10/10

Electrical outlets not functioning

we had this peculiar problem where all the bedroom electrical outlets stopped working although the light switches were working. I tried everything from restting the CGFI circuits to turning on and off the master power switch. Nothing worked.

I called the Captain electric to have someone drop by and take a look.
A nice gentleman by name "Enrico" offered to walk me on the phone and get this problem taken care off before coming over in person.

He went through a checklist over the phone and got to the root of the problem in a jiffy. presto! all the outlets started working. The solution was simple but could have been expensive. The cost for me was Zero.

Thanks very much and i would very likely use them for any future electrical issues with no hesitation.

cheers

Ray, ajax.

Approximate cost of services:
$0.00
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Company Response

Ray, my sincere apologies for not writing a reply (it has been almost 1 year, and being of an older generation I am new to social media).
Thank you for your review. We are here to help. In your case it was clear what had happened, and resetting of the circuit breaker solved the problem. When you have a more difficult problem, or are in need of any new electrical installations, we look forward to meeting you in person. Thank you for calling Captain Electric.

Ray Hennebury in Scarborough
Ray Hennebury in Scarborough
1 review Scarborough, ON
10/10

Electrical

We called to get advice on an electrical problem - - the company very kindly advised us what was wrong and that we did not need any service at this time. They were very helpful and we really appreciated it.

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind review. We are standing by whenever you need us. Thank you for calling Captain Electric, and we look forward to being of service in the future.

Randy N.
Randy N.
6 reviews Toronto, ON
10/10

Home electrical services

Approximately 1 week ago, the ceiling fan in our bathroom quit. Based on a previous positive experience with Captain Electric, I requested their help again. The electrician (Dave) who came to the house was extremely professional, polite and customer centric. He removed the (very) old fan and sourced a same-size replacement for it within 2 days. Dave also took the time to provide advice on a kitchen renovation that we're contemplating. I would heartily recommend this company to anyone.

Approximate cost of services:
$300.00
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Company Response

Thank you Randy for choosing Captain Electric a second time. We appreciate the kind review and look forward to being of service again, whenever you have the need for electrical services.

Kathy in Whitby
Kathy in Whitby
1 review Whitby, ON
10/10

Electrical repair work

I would highly recommend Captain Electric. I called them in to fix a wiring problem and they responded to my inquiry right away and booked my appointment in a timely manner. The electrician called to let me know he was on his way, and arrived right at the time I had requested. He was courteous, helpful and was quickly able to fix my problem. I also really liked the fact that all employees are carefully screened with police checks and drug checks so that you can feel comfortable letting them into your home. I will certainly use them again and would definitely recommend them to others.

Approximate cost of services:
$200.00
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Company Response

Kathy, we appreciate your kind review. Scheduled appointments insure that our clients know when to expect us. We do schedule appointments in 2 hour time slots, because we know your time is important to you (it is for everyone). The call ahead let's you know more accurately that we will arrive shortly. Regarding background screening and voluntary drug testing, it is vitally important that we know the electrician that we send to you is safe to have in your home. Thank you again. We look forward to being of service next time you need help with anything electrical in your home.

Rachele Brewer in Markham
Rachele Brewer in Markham
1 review Markham, ON
10/10

complete installation of light fixtures in condo

Dan and Kevin rrived on time and set to work immediately. The protect all floors and furniture. The quick, thourough and fficient. Dan go called away to a job of the previous day were he was to wire in a hot tub. the ESA inspector was a no show on that day but now he was the house and Dan returned to finish all the connections for the hot tub, I found that comforting that he still felt yesterday's appointment was not yet completed. Kevin his apprentice continued to work. Upon his return Dan went over all the work Kevin had done.

Approximate cost of services:
$1,770.00
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Company Response

Thank you Rachel for your positive review. Every client is important to us. I am glad that you were understanding of the reason Dan had to attend the previous days job to meet the inspector. We always strive to stay on a job until it is fully completed, but sometimes this cannot be avoided. Reviewing our work, especially with apprentices (and Kevin is very competent) is always part of the job. Thank you for choosing Captain Electric, and we look forward to being of service again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
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