What terrific service! Based at least partly on Homestars reviews, we called Brad at Nusite for a quote. Brad came onsite, patiently answered all our questions, explained all the various options and the pros/cons associated with each. Nusite provided a detailed written quote specifying the work to be done...and for us this was huge as half the contractors just scribbled "fix basement" and indicated a price on the back of a business card. (Me:."And what exactly do I get for $X?" "Oh don't worry! I make fix!" Nope! Next!)
Brad and the team at Nusite always patiently followed up with us, never to pressure or force us, just to ensure we received the quote and to see if we had any questions. They always followed up. Always polite and never aggressive or rude.
After about 10,000 more questions and some budgeting, we hired Nusite. Eric C, their ops manager, quickly and efficiently took over from Brad the Sales Guy. Eric and the team at Nusite coordinated all the locates for gas, hydro, cable, etc. Once all the locates were done, Eric called to confirm a date for the work.
On the assigned date, the crew showed up right on time. A good sign! The Nusite crew consisted of 8 hulking guys, who were all very kind and pleasant to talk to, all very professional and hard working.
The crew had completely excavated the exterior walls, patched and waterproofed them properly, refilled and thoroughly tampered down the soil in a matter of hours. At the end, they cleaned up all their tools and equipment and left everything clean and tidy (as much as possible for mud and dirt).
Now the test is on to see how well the job stands up, as rainy season is approaching. As much as it was a pleasure and smooth experience dealing with Nusite, I hope the job will outlast the warranty and that I'll never have to call them again. I would gladly recommend Nusite anytime. Top-shelf work for a fair price (neither extraordinarily high nor dirt cheap, they did good work for the money).
I found Nusite to be professional, patient, courteous, and thorough. Quite happy with the work (so far! We'll let the rain put the job to the test!)
- Company Response
Thank you for the nice review! I will ensure Eric and Brad read this review and pass on the praise.
Nusite Contractors Ltd.