Centra installed a new front door for my house. It was a slightly more complex job due to the customer glass above the door, etc. They were very professional, easy to deal with, and provided a quality product Their follow up support was also very timely and well done (had them come out 1 additional time because the door needed adjusting). My one issue: they did a poor job on installing new molding around the inside of my door - its an older house so the walls are not completely square, but they made no effort to pay attention to detail, and they partially filled all nail holes with caulking (not wood filler). By the time I discovered it, it was tool late and it would have been a major mess trying to have them remove and reinstall the molding properly since the seams had been caulked etc. Doors installers they are; wood finishers they are not...for the premium price, I expected more in this regard.
- Company Response
Hi Tony. I am so sorry that you were not completely satisfied with your door installation. I assure you we are going to do everything in our power to make this right. Looks like we have a couple of Tony’s in North Vancouver in our database. Would you mind sending me your contact information and I will pull your file and see what we can do about correcting this. My email address is email@example.com or you can call our Service Manager, Angie Marston directly at 604-455-2117.
Emily Furness Marketing Manager Centra Windows Inc.