We had 13 old windows in our house replaced recently. What made us choose Hi-Tech is that they really seemed to place customer service first. There was no high-pressure sale, but I did get a good sense of the difference between all the products. (We ended up going with the more premium product - planning to only do this once.) You get to meet the installer who will actually do your job before they even get going. It seems like a small thing, but it made a difference. Ryan was awesome!
The first quote consultation was in June, and the windows arrived, ready for installation at the end of August. We had anticipated that it would take some time to construct the windows, so that was a very acceptable turnaround. Because of our older home, with its plaster and lathe, we found that when the old windows came out, the area around the new windows had cracked, and the trim that we originally picked out wasn't going to be wide enough to cover the whole gap. The manager called me and we selected a new, wider trim - it cost a little more, but I had the chance to approve the selection and price ahead of them coming back to install the new trim. That final piece of work was finished in less than a day, and everything looks wonderful. Would absolutely work with Hi-Tech again in future. (Probably won't need windows again, but they also do doors!)
Thanks to everyone at Hi-Tech for making this a positive, painless experience.