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HomeStars  >  Moving & Storage in Calgary  >  Knight Plumbing, Heating And Air Conditioning Ltd  >  great service, but felt a bit misled
Private User
Private User
Private User reviews Calgary, AB

great service, but felt a bit misled

We had the plumber over to help out with our thermostat. Great guy and very capable. The only issue is that when I had the option to either use our old thermostat or put a new one in (which would add around $200 to the invoice), he mentioned that the old thermostat was missing two small screws which from how it looked seemed integral to its function. After signing off to the installation of the new one, he then told me after the fact that those screws were for mounting only and said that they weren't used to begin with.

I don't think it was anything against him and I most likely misunderstood, but I feel like if there wasn't an implication the old thermostat wasn't operational I'd be $200 richer than I am now.

Aside from that, the plumber was exceptionally personable and kept his mask on indoors and had great expertise.

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Company Response

Thank you for your concern. I apologize personally in advance for any misunderstandings that may have taken place on your service call. I would like to offer my personal attention to you to discuss this matter further and come to a solution for you if possible. Please feel free to contact me directly at the office if you would like to discuss your concern further @ 403-282-1010. Best regards.