Centennial Windows & Doors

Windows & Doors Installation & Service
687 Sovereign Road London ON N5V 4K8
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92%

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Reviews for Centennial Windows & Doors

Average customer rating:
9.1 10 (337 reviews)

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Christine in Leamington
Christine in Leamington
1 review Lakeshore, ON
10/10

Stoney Point

We got our central windows 17 years ago and still love them. Had them come to put weather stripping in one widow and change small tabs that yellowed over the years. Service man was really nice and professional. Love my windows!!!

0 of 1 people found this review helpful.
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Company Response

Dear Christine,

Thank you for your wonderful review! We’re so happy to hear that your 17 year old windows are still performing well for you and hope that you continue to enjoy them for years to come.

Lindsay
Marketing Supervisor

Thao Hua in Windsor
Thao Hua in Windsor
1 review Windsor, ON
7/10

Good warranty

First they installed my front door, very happy with the result. Called them back for the rest of the main level, after that installation, found 1 problem after another. Called them back a couple times still having problems. Got really frustrated, but finally their installation Manager Don Rigby came over, very professional, I showed him some pictures and complained that I heard a lot of activities from outside even though my windows were closed, plus drafting really bad in the winter, then he decided to tear 1 window apart to address the issues and fixed them on point. Drafting instantly reduced by a significant amount the next day. Very disappointed with the company at first, but after going through all those problems, make me realize that they do have good warranty and they do have people like Don in the company that care about their customers. Thank you so much Don, if it wasn't because of you, I don't know how long all these gonna take.

Review has 1 previous version
1 of 1 people found this review helpful.
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Company Response

Dear Thao,

We sincerely apologize for the challenges that you have been experiencing with your windows and thank you for bringing your concerns to our attention. We are committed to finding the right solution for these problems and look forward to seeing you on February 11th to investigate the situation further.

Thank you again for giving us the opportunity to make this right for you.

Lindsay McGhie
Marketing Supervisor

Lacey in London
Lacey in London
1 review Townsend, ON
1/10

Product is great...customer service is horrible

I ordered our new sliding patio door at the end of August thinking this would be plenty of time to have it put in before it gets too cold or before the snow comes. An installation date is given to me at for the end of October which was fine...it was a custom door so I expected it to take a while to make. My husband took the morning off of work so he could be there for the installation as I was already working. Two installers arrive on time and take measurements of our door and tell my husband that they cannot install it as centennial made it too big. They were very apolagetic and said that someone would be in contact with us to schedule another date. Another install date was made for the end of November. Again my husband had to take the morning off of work as I was working again. Centennial called my husband at 7 am the morning of the install and say AGAIN that they have made the door to the wrong measurements. I heard this and became furious. I called the sales rep who stated that we would recieve something for this huge inconvenience (we haven't received anything) The door was installed last week (December now..we ordered in August) and we are pleased with the product but not with the service. We will be replacing the last 5 windows in the house next year but will not be using Centennial again.

3 of 3 people found this review helpful.
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Company Response

Dear Lacey,

We are very sorry for any inconvenience that you’ve experienced. Our senior management team is currently reviewing your situation and our President, George Warren, will be in touch with you before 3:00PM on Monday. Thank you for bringing your concerns to our attention.

Lindsay McGhie
Marketing Coordinator

S J Easthope from Burlington
S J Easthope from Burlington
5 reviews Burlington, ON
10/10

Bow Window Manufacture And Inst.

The salesman Todd came to give us a quote on March 27th 2015 at 9am. He was spot on time. He spent about 2 hours explaining their product, how it was superior to the competitors and the details of their warranty. The price was more than we were expecting but the samples of the materials that he showed to us were first rate and very robust compared to the materials used by other suppliers we have had to install other windows.

Jason and Dave came to install the window on Saturday 25th April 2015 and arrived at 8 20am although the were due at 9am, they were employees of the company, ie. not contractors, they were both very polite and set up and got to work immediately.
Dust sheets were positioned before any work commenced and then they took out all the old window right back to the brickwork and made a new frame from scratch to take the bow window. They added insulation material where non was present in the old window frame and put in excellent quality materials all round.
Great care was taken to ensure that the window was properly aligned and level and when it was all installed a finishing wood trim surround was added on the inside of the window which matched our lounge trim. There was no chipped paint visible on the wall.

Finally, they picked up their dust sheets and using a shopvac thoroughly cleaned the carpet of any dust or debris. Outside was given an equally thorough clean and there were no pieces of wood, nails etc. etc. to be seen when they left (unlike all contractors we’ve had in the past).

Then on Monday 27th April 2015 Todd the salesperson came to follow up and see if the work was done satisfactorily.

The window looks absolutely perfect, the capping is professional and the sealing is very neat and even (no blobs and runs etc.).
We would recommend anyone who wants a top quality job to use this company even if you find their price a bit more than their competitors. Quality always comes at price.
Beverly and John

0 of 1 people found this review helpful.
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Company Response

Dear Beverly and John,

Thank you so much for taking the time to write about your experience with Centennial. We strive to exceed our customers’ expectations and we couldn’t be happier knowing how satisfied you are with the quality of our products and the skills of our employees. I will make sure that Todd, Jason, and Dave hear your appreciation. Thank you again and if there’s anything that we can help you with in the future, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Jason Shaw from Midland
Jason Shaw from Midland
1 review Midland, ON
0/10

11 windows and 1 door

We got our windows and door installed last August. The installers were late due to a flat tire and rushed a 2 day job in a day. The windows weren't shimmed properly, caulking around windows was full of holes so water could get in. Didnt fill any of the holes in the trim on the inside and the casings on the outside weren't out enough for our siding to go on. Winter came and our house was drafty and cold due to the shimming problems. Since then there has been a constant number of excuses why they cant get here to fix the problems and our appointment keeps getting pushed further away. It seems like they have are money already and we just dont matter anymore. So whats the point Of this great warranty if they wont come fix anything. We lost 25,000$,, we got nice windows not installed properly and a bunch of excuses why its been 9 months and they still cant get up here to fix them. Save your money and headaches, go elsewhere for your windows and doors. It's really not worth paying double for.

4 of 4 people found this review helpful.
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dpletsch from Thamesford
dpletsch from Thamesford
1 review Thamesford, ON
10/10

windows and door

Centennial windows built and installed 5 windows and a entrance door for my home. Installation was done by Brad and Dan, and I must say it was the most professional and flawless service work I have experienced. Quality product top notch installation, you get what you pay for.

0 of 1 people found this review helpful.
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Company Response

Dear dpletsch,

Thank you for the wonderful review and for sharing your experience. We’re so happy that you’re pleased with the quality materials that go into each custom made window and door – they really do make a difference. I’ll pass your appreciation on to Brad and Dan in our installation department; I’m sure they’ll be very thankful for the pat on the back. If anything else comes up down the road that we can give you a hand with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Lindsay from Acton
Lindsay from Acton
1 review Acton, ON
10/10

Window and door installation

We recently moved into an older fixer-upper (aka, ugliest house on the street) and knew that there would be a lot of work needed on the home. One of the major areas that needed attention were our windows and our front door - they were old, leaked cold air like crazy, and our hydro bills were astronomical. I'd heard about Centennial and their winter promotions, and a sales rep (Alan Baker) came to see is right away. He was knowledgeable, helpful, and came up with a financing solution that worked for us. The window tech came out to measure shortly afterward, and in a month the windows and doors were manufactured and the installers came out. I was fortunate to get Darren and Justin as installers (both working out of the London location) - they were AMAZING. They made a really huge, messy job almost painless! They were both great - really knew their trades, and took pride in their work. And they were amazing with my dog (a big boxer who spent most of his time sitting right next to them while they worked). Honestly, these guys are great. The finished product is stunning and we're so so happy!

0 of 1 people found this review helpful.
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Company Response

Dear Lindsay,

It makes us so happy to hear how pleased you are with your windows, door, and the service you’ve received! Thanks for taking the time to share your experience. I’ll be sure to let Alan, Darren, and Justin know how appreciative you are of their skills (especially their friendliness to your dog!). If there’s anything else we can help you with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Gus from Burlington Township
Gus from Burlington Township
1 review Burlington, ON
10/10

Window replacement

While I normally don’t take the time to offer feedback on my experience with products and/or services, I have made an exception, in this case, for reasons that will be made clear.
I originally contacted Centennial Windows and Doors for an estimate on some work that I needed to have done on my home. Todd, the sales consultant who I soon met afterwards, arrived with several samples of the window and accessory equipment that is used by Centennial . He took the time to walk me through some of the various technical aspects of window manufacture and installation while pointing out many of the superior features of the Centennial brand, some of which, like the proprietary German manufactured gasket sealer, I learned from my own research, were at the leading edge of the window and door manufacture industry. Given the company’s 30+ years of experience, awards, predominantly positive customer feedback, no quibble plus transferable lifetime warranty, and focus on innovation, I agreed to have Centennial replace 5 windows and one sliding patio door for me.
Kevin and Abe, the two installation technicians who later arrived to install my order did so with the utmost of professionalism and dedication to their craft. They kept the work area as clean as possible, worked from 9am till 6pm, with no breaks, and, as I learned later on, did this following and prior to a 1.5 hour commute from the Centennial factory in London to my home in Burlington. Their outstanding work ethic, and prevailing reason for this endorsement, was made even more evident to me when they took the time necessary to properly install my new patio door over a botched DIY installation from the previous owner that was uncovered near the end of their 9 hour work day, not including commutes. I leave it to the reader to draw his/her own conclusions as to the quality of these two employees.
The company appears to be at the higher end of the price spectrum but, as always, one ultimately will receive what one pays for. In my own opinion, the investment is a solid one.
Thank you gentlemen and thank you Centennial.
Gus, Burlington

0 of 1 people found this review helpful.
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Company Response

Dear Gus,

Thank you so much for taking the time write about your experience with Centennial! You’ve certainly put a smile on our faces. We are very happy to hear that you received such great service and we’ve passed your note on to Todd, Kevin, and Abe. If there’s anything else we can help you with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Tricia Holden from Burlington
Tricia Holden from Burlington
1 review Burlington, ON
8/10

New Front Door

Our front door is beautiful and increased our curb appeal tremendously. We received friendly, courteous and professional service. Todd Gradson made sure we were satisfied and he exceeded our expectations!

0 of 1 people found this review helpful.
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Company Response

Dear Tricia,

We couldn’t be happier to hear that you are loving your new door and that Todd exceeded your expectations! Please let us know if there is anything else we can help you with.

Gary
Gary
4 reviews Brampton, ON
8/10

Front Door/ Sliding Patio Doors

The presentation was far better than another company we had in so that was a huge factor in the choice. This company delivered on time and as expected. We are satisfied with our sliding doors and front entry door. The installers were friendly and proficient. I thought it was pricey but seemed to be worth it overall. We have more privacy, better heat retention and added value to our home.

0 of 1 people found this review helpful.
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Company Response

Dear Paula,

We are so happy that you’re enjoying your new doors – thanks for sharing! If there’s anything we can do to make your experience with Centennial even better, please don’t hesitate to give us a call.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Centennial Windows & Doors

Centennial Windows & Doors is a family owned and operated business that offers an end-to-end solution for replacement windows and doors. We sell, manufacture, install, and service our own complete line of award winning, energy efficient windows and doors.

Why homeowners choose Centennial Windows & Doors

The Best Warranty
- We provide a 100% warranty on everything we do for as long as you own your home – NO fine print and NO exclusions. And if you sell your home, it's transferable to new homeowners within 10 years of purchasing Centennial windows and doors.

Responsibility and Accountability
- We take full responsibility to manufacture, install, and service your windows and doors. You are dealing with ONE company only and one phone number.

Proven Installation Quality
- We DO NOT hire subcontractors. All work is performed by our full time, uniformed employees, fully covered under Workers’ Compensation. Centennial Installers were the first in Canada to write the Canadian Standards Association (CSA) Fenestration Installation Technician (FIT) certification exam.

Leaders in Energy Efficiency
- Centennial Windows & Doors was the first window company in Canada to be ENERGY STAR® certified. We have been awarded the:
- 2004 – ENERGY STAR Manufacturer of the Year Award
- 2005 – ENERGY STAR Retailer of the Year Award
- 2008 – ENERGY STAR Sustained Excellence Award
- 2014 – ENERGY STAR Manufacturer of the Year Award – Windows and Doors
- Since 2013, our windows have been recognized as ENERGY STAR Most Efficient.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Custom residential windows and doors. Replacement vinyl windows. Premium steel and fibreglass entry door systems. Vinyl sliding patio doors. 25 standard window colours. 29 standard door colours. 4 door stains. 4 interior window coatings.
SERVICES
In-home sales directly to homeowners without the use of subcontractors. Custom window manufacturing. Custom door manufacturing. Replacement window installation. Replacement door installation. Retrofit installation. Full frame tear-out installation. Custom colour matching. In-house, expert Customer Service Technicians.
BRANDS
Centennial Windows & Doors
STYLES
Custom vinyl windows. Casement windows. Fixed windows. Double-hung windows. Side sliding windows. Awning windows. End-vent windows. Bay windows. Bow windows. Shaped windows. Steel doors. Fibreglass doors. Entry door systems. Front doors. Side doors. Back doors. Vinyl sliding patio doors. Garden door systems. Single door systems. Double door systems. Sidelites. Transoms. Venting door lites. Decorative door glass. Between-the-glass grills for windows and doors. Between-the-glass miniblinds for doors.
SPECIALITIES
Custom window manufacturing. Custom door manufacturing. Replacement window installation. Replacement door installation. In-home sales directly to homeowners without the use of subcontractors. In-house, expert Customer Service Technicians.
WEBSITE
http://www.centennialwindows.com/?gad=homestars_profile_homestars
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
150
RETURN POLICY
None
PAYMENT METHOD
Cheque, Visa, Mastercard, Financing available with approved credit
MEMBERSHIPS
CSA, ENERGY STAR, Fenestration Canada, IGMAC, NFRC, SAWDAC, Home Builders’ Association, BBBs
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
No fine print, non prorated, as long as you own your home, transfer up to 10 years from sale date
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.