We got our windows and door installed last August. The installers were late due to a flat tire and rushed a 2 day job in a day. The windows weren't shimmed properly, caulking around windows was full of holes so water could get in. Didnt fill any of the holes in the trim on the inside and the casings on the outside weren't out enough for our siding to go on. Winter came and our house was drafty and cold due to the shimming problems. Since then there has been a constant number of excuses why they cant get here to fix the problems and our appointment keeps getting pushed further away. It seems like they have are money already and we just dont matter anymore. So whats the point Of this great warranty if they wont come fix anything. We lost 25,000$,, we got nice windows not installed properly and a bunch of excuses why its been 9 months and they still cant get up here to fix them. Save your money and headaches, go elsewhere for your windows and doors. It's really not worth paying double for.