Centennial Windows & Doors

Windows & Doors Installation & Service
687 Sovereign Road London ON N5V 4K8
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Reviews for Centennial Windows & Doors

Average customer rating:
9.1 10 (303 reviews)

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Jason Shaw from Midland
Jason Shaw from Midland
1 review Midland, ON
0/10

11 windows and 1 door

We got our windows and door installed last August. The installers were late due to a flat tire and rushed a 2 day job in a day. The windows weren't shimmed properly, caulking around windows was full of holes so water could get in. Didnt fill any of the holes in the trim on the inside and the casings on the outside weren't out enough for our siding to go on. Winter came and our house was drafty and cold due to the shimming problems. Since then there has been a constant number of excuses why they cant get here to fix the problems and our appointment keeps getting pushed further away. It seems like they have are money already and we just dont matter anymore. So whats the point Of this great warranty if they wont come fix anything. We lost 25,000$,, we got nice windows not installed properly and a bunch of excuses why its been 9 months and they still cant get up here to fix them. Save your money and headaches, go elsewhere for your windows and doors. It's really not worth paying double for.

4 of 4 people found this review helpful.
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dpletsch from Thamesford
dpletsch from Thamesford
1 review Thamesford, ON
10/10

windows and door

Centennial windows built and installed 5 windows and a entrance door for my home. Installation was done by Brad and Dan, and I must say it was the most professional and flawless service work I have experienced. Quality product top notch installation, you get what you pay for.

0 of 1 people found this review helpful.
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Company Response

Dear dpletsch,

Thank you for the wonderful review and for sharing your experience. We’re so happy that you’re pleased with the quality materials that go into each custom made window and door – they really do make a difference. I’ll pass your appreciation on to Brad and Dan in our installation department; I’m sure they’ll be very thankful for the pat on the back. If anything else comes up down the road that we can give you a hand with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Lindsay from Acton
Lindsay from Acton
1 review Acton, ON
10/10

Window and door installation

We recently moved into an older fixer-upper (aka, ugliest house on the street) and knew that there would be a lot of work needed on the home. One of the major areas that needed attention were our windows and our front door - they were old, leaked cold air like crazy, and our hydro bills were astronomical. I'd heard about Centennial and their winter promotions, and a sales rep (Alan Baker) came to see is right away. He was knowledgeable, helpful, and came up with a financing solution that worked for us. The window tech came out to measure shortly afterward, and in a month the windows and doors were manufactured and the installers came out. I was fortunate to get Darren and Justin as installers (both working out of the London location) - they were AMAZING. They made a really huge, messy job almost painless! They were both great - really knew their trades, and took pride in their work. And they were amazing with my dog (a big boxer who spent most of his time sitting right next to them while they worked). Honestly, these guys are great. The finished product is stunning and we're so so happy!

0 of 1 people found this review helpful.
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Company Response

Dear Lindsay,

It makes us so happy to hear how pleased you are with your windows, door, and the service you’ve received! Thanks for taking the time to share your experience. I’ll be sure to let Alan, Darren, and Justin know how appreciative you are of their skills (especially their friendliness to your dog!). If there’s anything else we can help you with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Gus from Burlington Township
Gus from Burlington Township
1 review Burlington, ON
10/10

Window replacement

While I normally don’t take the time to offer feedback on my experience with products and/or services, I have made an exception, in this case, for reasons that will be made clear.
I originally contacted Centennial Windows and Doors for an estimate on some work that I needed to have done on my home. Todd, the sales consultant who I soon met afterwards, arrived with several samples of the window and accessory equipment that is used by Centennial . He took the time to walk me through some of the various technical aspects of window manufacture and installation while pointing out many of the superior features of the Centennial brand, some of which, like the proprietary German manufactured gasket sealer, I learned from my own research, were at the leading edge of the window and door manufacture industry. Given the company’s 30+ years of experience, awards, predominantly positive customer feedback, no quibble plus transferable lifetime warranty, and focus on innovation, I agreed to have Centennial replace 5 windows and one sliding patio door for me.
Kevin and Abe, the two installation technicians who later arrived to install my order did so with the utmost of professionalism and dedication to their craft. They kept the work area as clean as possible, worked from 9am till 6pm, with no breaks, and, as I learned later on, did this following and prior to a 1.5 hour commute from the Centennial factory in London to my home in Burlington. Their outstanding work ethic, and prevailing reason for this endorsement, was made even more evident to me when they took the time necessary to properly install my new patio door over a botched DIY installation from the previous owner that was uncovered near the end of their 9 hour work day, not including commutes. I leave it to the reader to draw his/her own conclusions as to the quality of these two employees.
The company appears to be at the higher end of the price spectrum but, as always, one ultimately will receive what one pays for. In my own opinion, the investment is a solid one.
Thank you gentlemen and thank you Centennial.
Gus, Burlington

0 of 1 people found this review helpful.
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Company Response

Dear Gus,

Thank you so much for taking the time write about your experience with Centennial! You’ve certainly put a smile on our faces. We are very happy to hear that you received such great service and we’ve passed your note on to Todd, Kevin, and Abe. If there’s anything else we can help you with, please give us a call.

Lindsay McGhie
Marketing Co-ordinator

Tricia Holden from Burlington
Tricia Holden from Burlington
1 review Burlington, ON
8/10

New Front Door

Our front door is beautiful and increased our curb appeal tremendously. We received friendly, courteous and professional service. Todd Gradson made sure we were satisfied and he exceeded our expectations!

0 of 1 people found this review helpful.
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Company Response

Dear Tricia,

We couldn’t be happier to hear that you are loving your new door and that Todd exceeded your expectations! Please let us know if there is anything else we can help you with.

Gary
Gary
4 reviews Erin, ON
8/10

Front Door/ Sliding Patio Doors

The presentation was far better than another company we had in so that was a huge factor in the choice. This company delivered on time and as expected. We are satisfied with our sliding doors and front entry door. The installers were friendly and proficient. I thought it was pricey but seemed to be worth it overall. We have more privacy, better heat retention and added value to our home.

0 of 1 people found this review helpful.
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Company Response

Dear Paula,

We are so happy that you’re enjoying your new doors – thanks for sharing! If there’s anything we can do to make your experience with Centennial even better, please don’t hesitate to give us a call.

Suzy from Burlington
Suzy from Burlington
1 review Burlington, ON
10/10

Doors & Windows

As seniors, we did not want to fall into any of the "pitfalls" that we have had in past with other renovation projects. Salesperson Todd was very thorough and explained everything in great detail. Quality product, professional installation and no nonsense warranty!

0 of 1 people found this review helpful.
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Company Response

Dear Suzy,

Thank you so much for sharing your experience! It’s very important to us that our customers have as much information as possible before they purchase our windows and doors. We’re happy to hear that Todd was able to answer all of your questions and if any others should come up, please give us a call!

Carolina from Waterloo
Carolina from Waterloo
1 review Waterloo, ON
2/10

Basement windows and 2 doors

I was excited to have centennial windows come in and instal our new basement windows and doors. I thought the price was high, but they were adamant that their customer service and warranty was top notch, so I was more than happy to pay for it. When they were installing the windows and also the doors, there was damage done to our trim. We mentioned this when they were about to leave (this is 5 weeks past the maximum quoted instillation date, btw, which was a huge issue since I was pregnant before and now had a 1 week old baby - in the middle of winter - that I then had to take to my mom's house for the whole day. Thank God she lives close to me). Just to note, I had mentioned the date that I was due NS had confirmed that the windows would be done before my due date. I was 1 week late having my baby, and the windows still were not installed.

Anyhow, there was damage done to the trim - a lot of damage where the doors had been installed. This is a big issue for us, because we have very old trim also, since our house is 100 years old, so it's hard to find trim to match. They said they would come and fix it, however, they never did. When we called, they said they would call us back and never did.

Then, our back door one day - which leads to our garage - just stopped opening. When I called, it took 2 weeks to get someone out to fix it. At this point, I have a 1 year old and had to walk around the block - I have an L shaped lot to get him to the car for 2 weeks because our door was jammed shut!
When they finally came to fix it, we had an ok experience, but now, 3 weeks later, the door is giving us problems closing.

Someone was supposed to come by today - they finally called us, one year later, about fixing the trim, so I was going to mention the door - however, they just called to cancel my appointment, even though it was booked 3 weeks ago.

I've just had enough at this point. I would never recommend their service. Especially not for the price we paid.

1 of 1 people found this review helpful.
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Company Response

Dear Carolina,

We sincerely apologize for the inconvenience you’ve experienced regarding the installation and servicing of your windows and doors. The service you received is certainly not Centennial’s standard. We are happy to have been able to re-schedule your service appointment and thank you for allowing us to come back to your home to fix your trim. If there’s anything else that we can do to rectify the situation, please let me know.

Jon Low
Manager of Installation and Customer Service
Centennial Windows & Doors
1-800-265-1995

David from Hamilton
David from Hamilton
5 reviews Hamilton, ON
10/10

Window replacement

Unbelievable. Had 9 windows replaced. workmanship was great. When I checked the other 4 windows I did not replace, the temperature was 10 degrees colder than the replaced ones, so had the other 4 replaced. Excellent trim and framing and workmanship. Thanks to Ryan, Dan, Richard and Glenn as well as Anto. An excellent product and installation.

0 of 1 people found this review helpful.
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Company Response

Dear David,

It’s wonderful to hear that you’re noticing a temperature difference with your new windows – particularly with all of this cold, winter weather! We’ll be sure to pass your thanks on to our Customer Service and Installation teams.

Thanks for trusting Centennial with your window replacements!

Rob from Toronto
Rob from Toronto
1 review Mississauga, ON
10/10

windows and doors

Good afternoon,

I was the recipient of an exceptional customer experience, I thought it important to reach out. As one who takes pride in home ownership as well as being in the business of insuring them, I have a keen eye not only for the work being done itself, but the manner in which a company presents itself and delivers on its promise. In my humble opinion, your company, and specifically Mr. Brian Morrissey, has hit all the right notes and exceeded my expectations. I have now purchased 2 of your products from Mr. Morrissey, my windows and my door. From the moment that Brian entered my home, he carried himself with a level of professionalism and knowledge that impressed me. First of all, simply being prompt and on time was a breath of fresh air compared to some of your competitors. When the presentation began, I knew within the first 30sec. that I could take him at his word and that we would do business. Mind you, nothing was even close to being confirmed or selected, but we all know you have only one chance to make a first impression, and Mr. Morrissey delivered. Clearly he was extremely knowledgeable, but it was in the way he explained things simply, so that an uneducated person like myself understood the product and it’s features and benefits. His ability to offer suggestions was extremely valuable as Brian has a keen eye for style and what would work with the design of my home. I felt comfortable in making a decision to purchase without hesitation, quite simply because Brian put me at ease in how the next steps were to take place, the level of craftsmanship that I would witness and of course your product guarantee is second to none. In stating that, I would be remiss if I did not mention that the actual installers did a masterful job on both occasions, to the point where referrals from my friends and family will be forthcoming. Thank you again not only for providing a 1st class product that I am happy to have in my home, but for the 1st class service I received from Mr. Brian Morrissey and your installation team. The experience has been second to none, and we will most certainly do business in the future.

Thank you from a very satisfied customer,

Rob Matusek
Agency Manager
Allstate Insurance Company of Canada
1555 The Queensway
Building D, Unit 4
Etobicoke, On M8Z 1T8
Tel: (416) 231-5641 ext. 5001
E-mail: rmatusek@allstate.ca

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Centennial Windows & Doors

Centennial Windows & Doors is a family owned and operated business that offers an end-to-end solution for replacement windows and doors. We sell, manufacture, install, and service our own complete line of award winning, energy efficient windows and doors.

Why homeowners choose Centennial Windows & Doors

The Best Warranty
- We provide a 100% warranty on everything we do for as long as you own your home – NO fine print and NO exclusions. And if you sell your home, it's transferable to new homeowners within 10 years of purchasing Centennial windows and doors.

Responsibility and Accountability
- We take full responsibility to manufacture, install, and service your windows and doors. You are dealing with ONE company only and one phone number.

Proven Installation Quality
- We DO NOT hire subcontractors. All work is performed by our full time, uniformed employees, fully covered under Workers’ Compensation. Centennial Installers were the first in Canada to write the Canadian Standards Association (CSA) Fenestration Installation Technician (FIT) certification exam.

Leaders in Energy Efficiency
- Centennial Windows & Doors was the first window company in Canada to be ENERGY STAR® certified. We have been awarded the:
- 2004 – ENERGY STAR Manufacturer of the Year Award
- 2005 – ENERGY STAR Retailer of the Year Award
- 2008 – ENERGY STAR Sustained Excellence Award
- 2014 – ENERGY STAR Manufacturer of the Year Award – Windows and Doors
- Since 2013, our windows have been recognized as ENERGY STAR Most Efficient.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Custom residential windows and doors. Replacement vinyl windows. Premium steel and fibreglass entry door systems. Vinyl sliding patio doors. 25 standard window colours. 29 standard door colours. 4 door stains. 4 interior window coatings.
SERVICES
In-home sales directly to homeowners without the use of subcontractors. Custom window manufacturing. Custom door manufacturing. Replacement window installation. Replacement door installation. Retrofit installation. Full frame tear-out installation. Custom colour matching. In-house, expert Customer Service Technicians.
BRANDS
Centennial Windows & Doors
STYLES
Custom vinyl windows. Casement windows. Fixed windows. Double-hung windows. Side sliding windows. Awning windows. End-vent windows. Bay windows. Bow windows. Shaped windows. Steel doors. Fibreglass doors. Entry door systems. Front doors. Side doors. Back doors. Vinyl sliding patio doors. Garden door systems. Single door systems. Double door systems. Sidelites. Transoms. Venting door lites. Decorative door glass. Between-the-glass grills for windows and doors. Between-the-glass miniblinds for doors.
SPECIALITIES
Custom window manufacturing. Custom door manufacturing. Replacement window installation. Replacement door installation. In-home sales directly to homeowners without the use of subcontractors. In-house, expert Customer Service Technicians.
WEBSITE
http://www.centennialwindows.com/?gad=homestars_profile_homestars
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
150
RETURN POLICY
None
PAYMENT METHOD
Cheque, Visa, Mastercard, Financing available with approved credit
MEMBERSHIPS
CSA, ENERGY STAR, Fenestration Canada, IGMAC, NFRC, SAWDAC, Home Builders’ Association, BBBs
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
No fine print, non prorated, as long as you own your home, transfer up to 10 years from sale date
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.