Centennial Windows & Doors

Windows & Doors Installation & Service
687 Sovereign Road London ON N5V 4K8
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Carolina from Waterloo
Carolina from Waterloo
1 review Waterloo, ON
2/10

Basement windows and 2 doors

I was excited to have centennial windows come in and instal our new basement windows and doors. I thought the price was high, but they were adamant that their customer service and warranty was top notch, so I was more than happy to pay for it. When they were installing the windows and also the doors, there was damage done to our trim. We mentioned this when they were about to leave (this is 5 weeks past the maximum quoted instillation date, btw, which was a huge issue since I was pregnant before and now had a 1 week old baby - in the middle of winter - that I then had to take to my mom's house for the whole day. Thank God she lives close to me). Just to note, I had mentioned the date that I was due NS had confirmed that the windows would be done before my due date. I was 1 week late having my baby, and the windows still were not installed.

Anyhow, there was damage done to the trim - a lot of damage where the doors had been installed. This is a big issue for us, because we have very old trim also, since our house is 100 years old, so it's hard to find trim to match. They said they would come and fix it, however, they never did. When we called, they said they would call us back and never did.

Then, our back door one day - which leads to our garage - just stopped opening. When I called, it took 2 weeks to get someone out to fix it. At this point, I have a 1 year old and had to walk around the block - I have an L shaped lot to get him to the car for 2 weeks because our door was jammed shut!
When they finally came to fix it, we had an ok experience, but now, 3 weeks later, the door is giving us problems closing.

Someone was supposed to come by today - they finally called us, one year later, about fixing the trim, so I was going to mention the door - however, they just called to cancel my appointment, even though it was booked 3 weeks ago.

I've just had enough at this point. I would never recommend their service. Especially not for the price we paid.

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Company Response

Dear Carolina,

We sincerely apologize for the inconvenience you’ve experienced regarding the installation and servicing of your windows and doors. The service you received is certainly not Centennial’s standard. We are happy to have been able to re-schedule your service appointment and thank you for allowing us to come back to your home to fix your trim. If there’s anything else that we can do to rectify the situation, please let me know.

Jon Low
Manager of Installation and Customer Service
Centennial Windows & Doors
1-800-265-1995