We had all our windows and doors replaced last September. The original installation was done very poorly and since then we have had to call them over 20 times to come and fix multiple problems with them. Worst customer service I have ever dealt with in my life, they do not return phone calls, have to keep calling back to get any service. They have been to out house over 5 times to fix/replace my doors and windows which has now been going on for 11 months. We went with this company thinking we were getting the best in the business, but boy have they ever disappointed and we paid much more then what other companies quoted. I wouldn't recommend this company even to my worse enemy.
- Approximate cost of services:
- $35,000.00
- Company Response
Hi Jay,
We sincerely apologize for any inconvenience we have caused you. At Centennial, we do have high customer service standards and we admit they were not met in your situation.
We are very happy to have been able to connect with you on the phone and put an action plan in place.
Thank you for reaching out to us and for giving us the opportunity to make things right. If there’s anything we can do to make your Centennial experience better, please call me.
Jon Low
Manager of Installation and Customer Service
1-800-265-1995