Clean 2 wing chairs, 2 love seats, 1 fabric headboard 5 cushions
- Approximate cost of services:
- $620.00
- Company Response
We are very concerned the experience was not a pleasant one. We try very hard to please. We also try to understand the stress that siblings face when dealing with the care of elderly parents and when denial and dementia are involved.
It is our policy to try to please our customers. In this case, the daughter of the customer felt it necessary to get involved. Since we could not respond immediately at 5pm, on a weekend, the offer to re-clean the items the following week was rejected. After conferring with our technician we did, in fact, follow up the next week (May 27) and reported that the chairs were indeed well beyond cleaning, but were cleaned as best he could due to the extreme nature of soils and debris.
To clarify, Sunrise Assisted Living remains one of our many customers, and is fully aware of the difficult strains caused by this family's situation. Another fact not stated was that our technician was made to wait 1 full hour before being able to start the job due to the customers confusion.
In this case, we feel that the complainant was unnecessarily combative and now attempts to discredit our reputation. Although her facts are wrong, she is, of course, entitled to her opinion. Our reputation, however, is our main asset and will be fiercely guarded.
As a gesture of good will, we will arrange a credit upon retraction of this review.