We recently bought a sofa and loveseat from Dufresne. It was a custom order.
The salesperson we dealt with gave us incorrect information regarding how the furniture would be delivered. We were told that the sofa would be in 3 pieces and the loveseat would be in 2 pieces and would have to be assembled. Assembly would be simple so we chose the Free Shipping option. Arrangements were made for the delivery date.
When the furniture was delivered it was already assembled and in the manufactures packaging. It wouldn't fit through the door. We told the person doing the delivery that was not how we expected it to come. We were given the option to have it left outside the door or let them take it back. We told them to take it back. The person contacted their office about what had occurred. The person told us that someone from the office would contact us within the hour. No one did that day. Because no one from Dufresne's called we went into the store the next day. After a lengthy discussion, Dufresne's said they made an error when processing the sales agreement and would provide us with their White Glove delivery service. While we were there we were treated very rudely. We were also told that a manager would call us, which never happened.
Once again we made arrangements for the delivery.
When the delivery came the sofa and loveseat were assembled in the manufactures packaging in the truck. The delivery guys took it out of the packaging (while in the the truck) and it easily fit through the entrance.
During our discussion with the manager we were told there would be some compensation for their screwup. We are still waiting.
One thing to keep in mind if you choose Free Shipping. Dufresne's website has a complete section on how to measure to make sure you can get the furniture you purchase into the area you want. They can give you the dimensions of the furniture but cannot provide you with the dimensions of the manufacturers packaging, Which means that when the furniture is delivered, the furniture will fit through the entrance but the furniture in the packaging may not. The people delivering are not allowed to remove any packaging.The furniture will be left outside the entrance for you to deal with.
The Terms and Conditions document we were given to sign had an error in it. It even had a spelling mistake, That is a legal document.
Because of their salesperson not knowing their job, them not phoning when they said they would, the rudeness of the staff and being given a legal document with an error (and spelling mistake) in it to sign I would not recommend buying anything from Dufresne.
- Approximate cost of services:
- $3,500.00