9 windows supplied by Durabuilt Edmonton. During first year one window failed, replaced on warranty, it leaked. New installer came, remarked that the previous pane was cut too small and was wrong type of glass. (Not Argon Gas). Last year we had two windows fail, had them replaced under 50% warranty’s. With labour cost the warranty is negligible. Durabuilt requested credit card at the time of initial call. Actual billing occurred a year later, they still had our credit card information on file, put it through without providing any invoice. This year we have three more sealed units fail. Included is the initial unit that was replaced. I am getting another supplier replace new units with triple pane windows now. The price is very comparable to the Durabuilt price charged under 50% warranty and for double pane windows. Customer Service and quality of material gets a failing grade.
- Company Response
Thank you for taking the time to provide your feedback. We appreciate the time it took you to fill in your concerns of your unfortunate business experience. We greatly apologize for the inconvenience caused. Could you kindly please provide your full name and/or order reference number so we can investigate this further and get back to you with a resolution?
Thank you again for your comments. We hope that you will give us another chance to serve you.