We had a big front window and our front door reinstalled by durabuilt. The warranty service on the actual window and door were great-just a minor tweak to each. But the install warranty. Horrible. It’s just not installed properly. It’s loud. They have an “install” warranty which I assume is supposed to be done by the contracted by durabuilt installer. We have had 8 calls into durabuilt about this since install. NOTHING has been done, and no calls are EVER returned. We have to keep calling durabuilt. Beyond pathetic. If they are installing for you - run. Go to another company. If they can’t back their work, they are useless.
- Company Response
Hi Tanya, we are sorry to hear of your frustrations with our team. Would you mind emailing your contact details to email@example.com please as we would love the opportunity to investigate your issue with our installation and rectify the situation for you. Thanks!