Ordered a fridge from them and asked if it was counterdepth to which was confirmed. Then on delivery day, I noticed that the model number was different. I called the sales rep and He apologized but said that he wouldn’t be able to match the price. Instead he said it was more money. Probably because they already had my money. So as frustrating as this was, I said fine just order it as I will pay the difference. I was then shocked when he said that he would rather refund my order than sell me one that they don’t have in stock. Talk about poor service. I even told the rep that we also needed a new dishwasher and hood fan. I then had to go to another big box store and buy the Fridge there (Which they had great service). I have never had a sales rep not want to do their job and SELL me their product. Unbelievable! I don’t see any reason why I would ever shop there again.
- Approximate cost of services:
- $2,400.00
- Company Response
Thank you for your review. I am sorry to hear that your experience with one of our salesperson was less than satisfactory. The specifications for all appliances on your order are sent 24 hours after your purchase so this can be reviewed for accuracy. I'm not able to view your order so I am unable to review the specifics of your case as it relates to why the replacement was not sold. However, with the current pandemic, most fridges are delayed until late August so this could be the reason behind it. We do value your feedback as this helps us to make any necessary adjustments to our processes.