Their “position” is to do nothing....
I really wish I’d seen the recent reviews below from people. I often say that you have no idea how good a company is unless you’ve had a problem-true colours always come out then. We had a washer and dryer delivered and they damaged the door. They didn’t mention it and instead installed it and left. I wrote to the company about the damage and the CS rep offered me $70 or a new door. We went back and forth a few times and he said “well your argument is a good one, you used it so we are not doing anytime”. You installed it knowing it was damaged so you could then say it’s installed so not our problem! I called and was transferred to “customer resolution” voicemail. Someone called back to leave a message that it was their position and they weren’t doing anything. No name, no call back, no hearing what actually happened. I had to call back three more and finally spoke to her and she was ridiculous. I’ve never seen such a lack of customer service -they don’t even try to fake it. Do not buy from them. I promise you will regret it and be left with crappy, damaged products.
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you for your review. I am sorry to hear that you were not completely satisfied with your recent experience with us. Unfortunately, I am unable to determine your specific order in our system. Would you please contact our Customer Care team at cs@caslp.ca to provide your order number so that we may address your concerns directly.
From what you said above we offered a damage discount or the replacement of the door which was based on the fact that the appliance was already being used. If the options given are not suitable, the manufacturer would be responsible for taking any further actions.