Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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Maui in North York
Maui in North York
0 reviews Toronto, ON
0/10

Horrible resolution service

We bought 6 appliance through CAS. One from Toronto, the other 5 from Stoney Creek location. Our stove has stove broke 3 times in 12 months. I worked with GE first 2 times which was a nightmare. No help from CAS at ALL. Nothing. Never again

Approximate cost of services:
$10,000.00
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Company Response

Dear Customer,

We regret to hear that your appliance has a functional issue. Please understand that CAS is an authorized retailer, and we receive all of the appliances we sell directly from the manufacturer in their original packaging. The packaging is not removed until the appliance is presented to our customers. Therefore, CAS does not perform Quality Control testing on any of the appliances we sell. This is done by the manufacturer during the production process. As such, there are times that an appliance may experience functional issues shortly after purchase and as it is a functional issue, it falls under the manufacturer's warranty. In cases like this, the manufacturer provides CAS with very specific guidelines on how to proceed. This will almost always include having the manufacturer send out a technician to assess the appliance. The technician's report is provided to the manufacturer who then determines whether or not they feel as though the appliance can be repaired or would need to be replaced.

You do have a one year manufacturer warranty, any issues with your appliance in the first year need to go through the manufacturer directly.

We do sincerely apologize for any inconvenience.

Kind regards

CAS