Canadian Appliance Source

The product (a refrigerator) was delivered as promised. I was concerned I was being sold a display model as no one else had a new in box product. I was told it was new in box and I did receive a new in box product as promised. After I paid on line and got the electronic invoice, I noticed that the sales was final which I wasn't told over the phone. Also, I was somewhat concerned when I saw on the invoice that if there was a problem with the delivery such as damaged goods or any other delivery problem CAS had no responsibility and I had to resolve it with the delivery company. I found this to be unsettling based on my experience with other companies. So, I kept my fingers crossed. It turns out that the delivery company is one of the best that I have seen - their systems for tracking was one of the best and I was kept updated on the progress of the delivery the entire time. The delivery staff were knowledgeable and assisted in removing the fridge doors to get it through my kitchen doorway. I am hesitant to purchase from CAS again because of their relinquishing responsibility on the delivery - I purchased the product from CAS and I don't want to deal with a third party. It's THEIR delivery service not mine. I would have given a much higher rating but for four things (1) not told the sales was final; (2) third party delivery with no assumed responsibility by CAS ; (3) a 20% restocking fee which is non-negotiable even if the product hasn't left the warehouse - a 10% fee based on certain circumstances would be more reasonable. Before I purchased the fridge from CAS I purchased the same fridge (a display model) from a big box store which I was able to cancel with no penalty. It seems that CAS is all business with no customer sensitivity; (4) another thing I learned is if they sold me a fridge and the next day they reduced the price they are firm on the previous selling price. No other major company I've dealt with is that inflexible.