Canadian Appliance Source

From the moment we entered your store, your sales personnel never even acknowledged our presence in the Whitby Showroom. We were there for over 20 minutes, left and returned before we were greeted.
Despite our first impression, we decided to purchase the laundry station given that the salesmen arranged better pricing than your competitors. We requested that we needed it to be delivered, and now that I am recalling my in store conversation WE DID ask him if it would be a problem for the delivery guys to directly carry the new system into our basement; to which he replied that they would deliver it to wherever we would like so longst we request it at the time they arrive. At no time did he ask or had any other delivery issues in regards to the dimensions of the hallways or stairway to the specified location. We then scheduled the delivery for today Friday, Jun 14th. And it was confirmed that they would deliver it between 10:10am and 2:10pm.

A few minutes after 1pm the delivery men arrived and I requested that the unit would need to be moved to our basement laundry room. They came into my home to have a look at the area, and it was determined that it could not pass and if they even tried, it would require at least another 1-2 people to ensure no damages would incurred to the unit and to my residence, as our basement is fully renovated.
In order to make this delivery happen I have taken time of work to be at home. Firstly, I feel that it was the responsibility of the CAS salesman to inform the delivery company that 3 - 4 men should be allocated for my delivery. As a result I will need to take another day off work to be available for the delivery, beside the fact that my family has tons of laundry to catch up on and now incurring further delays.

I communicated this to their home delivery, and CAS customer service at which time their reply was they could do nothing to get this carried to our basement and is currently remains today in our garage. We were then told a team of 4 would arrive on Jun 18th, as they do not work over the weekend to accommodate. The CAS customer service then transferred me to your escalation department where I left a message to return my call.

Unfortunately my experience with her was very confrontational, rude, and unnecessary, and has now escalated me to request that your unit be picked up and request a refund. I explained to her that I would now have to take another day off work, that I had indeed had scheduled an installation service man to arrive Saturday morning before 11am. She decided that the only compensation I could receive was that they would pay for the installation and just "MAYBE" throw in the new hose connections. She said she could not offer me any further compensation as I had not let the CAS salesman know of our "special request or situation" that I should have taken pictures or measurements of the passing delivery area before my purchase. So in other words this is my fault. BUT I DID let him know where it was to be delivered, why was I not asked further about the passageway. This a specialty appliance store, and I would have expected these kinds of discussions initiated by an experienced and knowledgeable sales staff. Your CAS rep at ext 655, not only repeatedly told me that I was to blame, she told me not to yell at her while she was so rudely was talking over me loudly, and not giving me a chance to explain to why I felt her offer was still unacceptable. She also told me that her resolution above is the only option that I had. I was so frustrated at the manner in which she talked to me by the end of the call, that I asked her about a refund. I was told to file a written complaint on your website, and sarcastically thanked her for her fine service, and she ended the call.

I can't tell you enough that this whole situation is very upsetting and that I don't wish to do business with CAS and will communicate this to as many of my friends and family as possible on my experience.

IT DOES NOT END HERE. It is after a few more call exchanges it is STILL sitting in my garage. It will will be delivered or so I am told yet again on June 24th.
THEY CANCELLED MY DELIVERY 3 TIMES NOW, with their explanation there has been an internal error.

NOTE: To move forward with the unit pick up and my refund there is also a restocking fee and second delivery charge that HAS to be agreed to in order to proceed with my refund request. I WAS TOLD THAT I WOULD HAVE TO PAY THEM NOW $750.

I cannot begin to explain how outraged I am. I have a family 4 with an infant where laundry is a necessity and we have had to do without the use of an in home laundry system for well over 5 weeks now. And carrying an infant to a laundry mat is excurriatingly painful.

WORD OF ADVICE: DO NOT PURCHASE FROM THIS RETAILER. The price might be good but you will SAVE yourself time and aggegrevation flow few more dollars.