House Depot Home Services

It was the ice storm Christmas 2013 in Toronto. I was actually away from Toronto when it happened, but I heard there was partial damage to the electrical line at my house so I came home not sure what to expect. The hydro line on the wall outside my home was partially ripped from the wall, giving inconsistent hydro service.
After a few days of this my furnace went down. Hydro said because I had partial service, they needed to get to the 30,000 homes that had no power before they would consider helping me. I was down to 60 degrees. I started calling certified electricians.
I called a few, quotes of $1200-1500, we'll get to you in a few days. I have 2 small children. I called House Depot.
They called me back that day, $600 for the reconnection, with proper permit and paperwork, we'll take a look at your furnace and water heater. We'll be there at 4pm. He came when he said he would. Turns out the ground wire coming into my house was disconnected, leading to wildly inconsistent fluctuations in my house that fried my furnace and another appliance. He fixed it in short order.
Then we couldn't get into the basement apartment to look at the furnace because the key didn't seem to work. rather than leave, which anyone else would have done, they actually helped me wiggle the key just right to get in. I still don't know how they did that. The furnace was not coming on, dead. They figured out the furnace transformer was fried. They didn't have the part there. They drove back to get the part, and fixed the furnace by installing a brand new transformer.
So how much did I pay for the pleasure? Anybody else would have fleeced me. Besides the $600 to reconnect, which was at the very low end of estimates I got, he charged me $260 including parts to install the new transformer for the furnace. Wow!
This man was sent by God to save my house and keep my family warm in the Ice Storm of '13. No joke. Thanks from my wife, my 4-year-old daughter, my infant son and our mother-in-law. You saved us this day.

Our furnace stopped working on the coldest day of this winter, and we called M Narsi (House Depot) because he had done such great work installing the furnace a few years earlier. He responded to our call within a few minutes and ensured our house was being heated. This is a very ethical company and someone you can count on for furnace work generally or in emergencies. We recommend him to all of our friends and family, as we could not be happier with the service.

Extremely happy to find Mark and his company House Depot. For years I’ve been nervous if my electric furnace (25 yrs old now) was going to have problems in the middle of a cold snap and that’s exactly what happened. The manufacturer has long since folded so parts are near impossible to find.

When House Depot comes, you get Mark, not some disinterested employee just putting in time. The other matter is he is an electrician as well as doing furnace repair, so that’s important for an electric furnace.

A relay had fried and I had to shut everything down. Temp was -7C outside.

Mark arrives and sets up the furnace so that it will work safely on a limping relay at reduced heat, with only 2 elements working. That’s amazing in itself. Since I had changed the other relay myself years ago, he gave me 2 options. Either have him come back with a relay (keep in mind they are very hard to find) and install it, or save some money and do it myself. I said I’ll try, so he gave me tips on how to do it. He said if I have any problems to give him a call and he’ll come over.

OK, SO WHO DOES THAT THESE DAYS????

After a lot of searching I did find the relay at one location only in Toronto that caters to contractors. So I put it in using Mark’s tips and now everything is running perfectly.

I’m hoping to have Mark install a heat pump soon.

I have no problem recommending this company to anyone.

We love the sales team in this store, very helpful. We told them what type style and price range we were looking for, he steered us in the right direction, and when he wasn't sure about something he paged someone in the store, who answered quickly and helped in any way they could. This is my home away from home. Great experiences in this store. They will deliver, place mats everywhere so they don't scratch the floors, and install if you pay them too. Service with a smile! You can't get any better than that!

I called House Depot to service my furnace. Mark offered to replaced my AC at a reasonable price. He was on time and also added a humidifier. I was pleased with his work ethic and the job was completed to my satisfaction.

The fellow that came to my house was very friendly, went over and beyond what I called for, tried 1st to fix my broken thermostat and not sell me something I didn't need. Fixed my humidifier and my my furnace, happy with service

I had Mark in about 2 years ago to fix a furnace other technicians said needed to be replaced. It's still working well! Recently had him in to do some electrical jobs as well - very courteous, friendly and efficient service.

I made an appointment with Mark and he arrived on time and was the easy going, nice guy that I've read about on the reviews. I have two houses and he went to the first house (rental property), addressed the issue with the air conditioner and cleaned the furnace and came back to my home and fixed an issue with the furnace and I asked him to go into the attic and clean out my dryer vent and he did that too even though it clearly wasn't a furnace, a/c or electrical issue. I asked him because I saw he did it for someone else on here and I needed it done. The price for the work was fair so I asked him to put up a light fixture and change a couple of light switches from the regular ones to the Decora (square) switches. He even did more than I paid him to do at no extra charge because he didn't like the idea of leaving a job incomplete. He stayed long enough to make sure that the dryer was now drying the clothes before taking my money. Fantastic! Especially as I had already paid someone to fix it and it didn't work and I was left out of pocket with a dryer that wasn't working. He did the dryer last because he said he would not be able to do anything else after being exposed to the insulation.

One note, I saw the other comments about him borrowing tools, I gave him a step ladder because it was handy. It wasn't long enough so he went to his truck and got his. I see no issue with lending him things that are close by.

Mark is a nice guy, that is able to deliver what he promises. It's nice to work with a man of his word. I would absolutely have him back for anything else that I need and recommend him to others. He suggested a humidifier for my furnace and likely will go with him for that too.

Mark Nasri did a great job on installing our new high efficiency boiler, converting our system from electricity to natural gas. It is an extremely complicated radiator system which includes the on demand heating of our water.

We are very happy with his work, and recommend him highly.

We called Mark from House Depot to diagnose, and eventually replace, a malfunctioning furnace blower fan. We were very satisfied with his knowledge and honesty (he is a straight-shooter, and a less scrupulous tradesman could have easily taken advantage of people in our situation) and the work was done efficiently. Mark was also easier to get a hold of than many other HVAC firms. Recommended.