Floors R Us A Division Of Carpetman Flooring Inc

This company will rip you off. We installed engineered hardwood - they cut some boards too short, so the baseboard doesn't cover the end cuts. Some of the boards are curling. Trying to get it fixed is met with unreturned calls, hostility, aggressive and abusive comments on the phone, and hangup calls. They are only friendly until the product is in and down, and if there are any problems, they are complete jerks to deal with. We have gotten nothing but a runaround, and suggestion that we lay new baseboards to hide their shoddy work.

Run, don't walk, away from Floors 'R' Us.

We hired Floors R Us to replace the flooring in our condo and had the worst customer service experience I've ever endured. The job was to take a week to complete, so far it's been a month and the condo is still not 100% complete. They knew we resided outside of Calgary and we feel as though they took advantage of the situation... trying to pile on extra charges by saying the work wasn't done when we had friends checking in on the condo to verify that it was. They made us pay in full and upfront, before they would schedule or begin the work. They caused $1,100+ worth of damage to our condo contents, tried to fix it and ended up causing more damage and then finally said that they are not responsible and are refusing to take responsibility for it. On top of it all... they installed THE WRONG FLOORING... they installed the one we said NO to. When we asked how they were going to make this right, we were told "it's close enough - just change all of your paint and furnishings to match the flooring!" They didn't return calls, didn't show up to do any work for days, or even a week at a time. The salesman accused me of taking advantage of their generousity (??) and complained that they had done us many favors for us. I have written the owner on 2 separate occassions and have yet to receive a response.