End Of The Roll

Carpet & Rug Retailers
1922 32 Avenue NE Calgary AB T2L 2A3
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72%

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Reviews for End Of The Roll

Average customer rating:
7 10 (43 reviews)

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Paul from Panel Upgrade Experts
Paul from Panel Upgrade Experts
7 reviews Calgary, AB
8/10

Basement Carpet

I had End of Roll install the carpet in my basement. The installers did a good job and where able to be left for the day while I went to work. I will use them again when I need carpet for my next house.

1 of 1 people found this review helpful.
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Company Response

Hi Paul, Thank you for the positive review, we always appreciate hearing from satisfied customers on a job well done! And we'll be sure to pass along your comment to our Calgary location. Have a great day! ~End Of The Roll National Franchise Office

Neil Lees from Calgary
Neil Lees from Calgary
1 review Calgary, AB
10/10

Carpet basement staircase

Helped by Ron in store (NE Calgary). Was able to produce an accurate estimate of final cost including underlay and install in 10 seconds from the choice of carpet we pointed out. Was able to have it installed within 24 hours. Install done by Colby. He was polite, professional and thorough, (e.g. no need to hammer down any grippers after the job), and I am very pleased with the result. HIGHLY recommend.

1 of 1 people found this review helpful.
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Company Response

Hi Neil,
Thank you for the glowing recommendation! We really appreciate hearing feedback from our customers, and we'll be sure to pass along your comments to Colby.
Have a great day, and please let us know if there's anything else we can do for you!
~ End Of The Roll

Holly from Calgary
Holly from Calgary
1 review Calgary, AB
2/10

Carpet & Carpet Installation

Bad experience from the start...my fiance and I walked into the store and waited about 15 min for someone to help us. Once someone did find us, they gave us very limited info on the different carpets, so we just ended up picking one based on the color. We redid our whole upstairs carpet, and it looked great for about a month after it was done, but now it looks completely different (flat, rippled, and just old...even though its been less than a year). If someone had educated us on the carpet and told us that it would look like that after while, we would have spent a bit more for a more durable carpet. Not only that, the installer was pretty unprofessional..I was at home during the time he was putting in the carpet and he spent most of the time on his phone jokining with his buddies and making plans for the weekend. That might explain why our carpet is a rippled mess right now, with at least 10 deep ripples in the carpet...the kind you almost trip over. He also left carpet shavings everywhere so I had to spend 2 hours vacumming up the mess. Also, there were staples sticking up from the stairs which my young son cut his feet on. Had to spend another hour finding those spots and fixing them. The only good thing is that its been under a year since the carpet was installed, so they fix it for free. That was hard enough to arrange as well, as I called the office no less than 5 times before someone finally arranged an appointment to come fix it. Overall, I'm not impressed. We will be using a different company to do our basement when the time comes.

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Company Response

Hi Holly,
We're very sorry to hear that you've had such a negative experience with not only the product, but the installer as well. Would you like to be contacted by the owner of our Calgary location at all to discuss further? Please email your feedback and contact details to our customer service department at lisa@endoftheroll.com and someone will be in touch with you.
Our apologies, sincerely.

End Of The Roll
National Franchise Office

Jason from Temple
Jason from Temple
2 reviews Temple, TX
8/10

Laminate

We were looking for new flooring ideas, but needed suggestions and help. We walked in and received a quote on the spot. He showed us various styles & price points, was honest about the best bang for our buck, and about what would most likely be best for our needs. We came in under budget and even have some boxes left over.

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Company Response

Hi Jason! Thank you very much for the kind feedback, we really value hearing from our satisfied customers! Please let us know if there's anything further that we can do for you!
End Of The Roll National Franchise Office

Cliff from Calgary
Cliff from Calgary
3 reviews Calgary, AB
9/10

Install Carpet

End of the roll installed carpet in my house and did a very good job. Service was prompt and courteous and the workmanship was very good. I recommend them to anyone looking to install carpet.

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Company Response

Hello Cliff, thank you for the kind words! We're very proud of our staff, and we're lucky to have some great installers to recommend to our customers. Glad you enjoyed the service!

Richard Kavanagh from Calgary
Richard Kavanagh from Calgary
5 reviews Calgary, AB
10/10

New Carpet and Tile work.

The Guys were great, the sales rep help chose the product and the installed came on time and did a great job. I am planning on doing another smaller job, and will get End of the Roll to do it.

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Company Response

Hello Richard, Thanks for the great review! It's always good to hear when our guys have done a good job!

Sharon from Calgary
Sharon from Calgary
9 reviews Calgary, AB
10/10

Carpet for new house

After our house was destroyed by fire, we built a new house that required carpet on the upper floor and in the finished basement. I searched online for the type of carpet I wanted and then went looking for the best price. The company that my builder sent me to was outrageously expensive at over $30,000 so I kept looking. I got a quote from another well known carpet company at $22,000 which I thought was pretty good and was going to buy from them. I then went to the Home Show and there was a booth by End of the Roll and told them my situation. They simply asked me to allow them to quote too although I had felt my mind was made up. (I didn't tell them the price I already had.) Kyle looked at the job, priced the carpet I wanted, etc and came back with an installed price of $16,000. They did the installation and it was excellent, on time, well done, and more importantly, gave me outstanding service afterwards when I had some questions. Kyle is upfront and approachable and I would definitely suggest anyone wanting carpet talk to Kyle at End of the Roll.

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Company Response

Hi Sharon! Thank you for the glowing endorsement! We love to hear from our satisfied customers, and we're glad you're enjoying your brand new carpet!

John & Mary Bingeman from Calgary
John & Mary Bingeman from Calgary
2 reviews Calgary, AB
8/10

installed new carpet

We were getting new bedroom furniture and decided that since the room would be empty it would be a good time to replace the carpet. We decided to do the three bedrooms at the same time. We had a very specific time frame for when the room would be empty and many companies could not meet the deadline. End of the Roll was very helpful in store, they could accommodate our time frame and were informative in what would work best for us. They have a large selection and we were happy in what we chose. The installers were very polite and efficient, in fact we thought it would take longer but they knew what they were doing and did it well. The rooms look great now, amazing what just a change of carpet can do!

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Bev Hearn from Calgary
Bev Hearn from Calgary
9 reviews Calgary, AB
10/10

carpet

I needed new carpet for my renovation in my basement and I found a great quality berber at a very reasonable price. Staff very friendly and easy to deal with.

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Sue in Auburn Bay
Sue in Auburn Bay
3 reviews Calgary, AB
6/10

Carpet

The store is close to my work, so was my first choice to buy carpeting. They have a great selection, but I didn't find they were that competitive in their installation pricing. The guys that came and installed our carpet were courteous and friendly, and they did a pretty good job over all.

1 of 1 people found this review helpful.
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