I contacted Abbey Air on a Friday afternoon when my hot water tank stopped working. The company sent someone immediately to review it. I found the staff to be extremely helpful, polite and clearly had my best interest in mind. They provided a very detailed explanation of the various options for new hot water systems including the various benefits/drawbacks of both tank and tank-less options as well as the considerations for buying versus renting a system from them. I felt zero pressure to go with one system or another and to rent versus buy and instead they simply provided the facts and helped educate me to find the optimal solution for my household needs. They then had a technician come the next morning at 8am to complete the removal of the old tank and installation of the new one. It was a seamless experience and the technicians did an excellent job cleaning up afterwards. Overall a great experience and would definitely recommend Abbey.