Abbey Air Service Experts

Heating & Air Conditioning
Burlington ON L7N 3L6
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HomeStars  >  Gas Line Installation in Burlington  >  Abbey Air Service Experts  >  They wouldn't file a load increase request with Union Gas
Troy in Milton
Troy in Milton
6 reviews Milton, ON

They wouldn't file a load increase request with Union Gas

I had them come out to hook up a Pool heater and was immediately told that I had insufficient gas supply. Fair enough.

The technician told me it was MY responsibility to have it increased and that I should take it up with the person who sold me the Pool Heater. That's right, the HVAC guy I paid to come out and hook up my Heater told me it wasn't his job. It cost me $111 to have that professional consultation.
After a week of back and forth with Union Gas I was told the Abbey Air tech was just too lazy to fill out the form and that neither myself nor the retailer were authorized to do so.

Abbey Air offered no apology and acknowledged no wrong doing but said they'd apply the $111 to any future work they do. How generous.

EDIT: Despite the copy/paste reply below, no one ever followed up. Zero attempts made.

2 of 2 people found this review helpful.
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Company Response

Troy, we apologize for your experience and would like to look into your situation. Please contact us at with your full name on the account, address and phone number and we will follow up with you.