Complete confusion from the time I made the first installment payment for the carpet. The quote ended up being higher than originally quoted by a bit. They explained why and it made a bit of sense. Then when the installers came there was no problems we agreed that the subfloor did not need to be replaced which saved me $200. When I was given the final total to pay the installer they were not satisfied with the amount. I showed them my final work order which showed my total was correct minus the $200. They argued that their detailed labor cost given to the store was at least $100 more. It took a call to the sales guy to work out that the store messed up somewhere and that they would deal with the discrepancy with the installers. The carpet looks great by the way
- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?