Reliance Superior Heating & Air Conditioning

I decided to replace my furnace and air conditioner because they had both gotten fairly old. Jamie was good. He was forthright and informative. The installers did a good job, including explaining how the new thermostat works. The only issue was a mix up with the call center, as well as the old equipment getting picked up a few days late.

This summer my old air conditioner stopped working and we needed a new one. Jamie was very good, he told me what I needed to know and kept it simple. The installation went smooth, and I highly recommend working with Reliance Superior.

We decided to replace our Air Conditioner because it was getting old and we weren't quite sure it was working right. Scott came out to give us an estimate on a new unit. He was friendly and showed up on time. It would have been nice to have more then one option presented to us. The installers were good. They had to get around a lot of pool equipment to install the equipment.

i was reminded that it was probably time for above maintenance , and it was. David and his team were professional and the work was completed quickly and efficiently. i will stay with this company.the professionalism and people skills are outstanding. thank you for being sensitive of a two year olds schedule>

Had reliance come out and replace/move an a/c unit and clean the ducts for me. Installers and duct cleaners were very professional. They did a very nice and neat job of running all the lines. The salesman I dealt with was very friendly and answered all my questions.

I chose Reliance Superior for the installation of my new furnace through the Hydro PowerSmart Program. I am so glad I did! I received wonderful service and a great product. The installers were friendly and professional, and a tradesman came out to my house even after his work day was over to adjust my air conditioning and make sure it was properly configured to my new furnace. Any concerns I had were promptly addressed to my utmost satisfaction. I can certainly recommend this company.

Called customer service on May 28/14 to book service call for A/C not working properly at my home just outside of Winnipeg. Service call was booked for Thursday May 29/14 between 7-11 am. When tech had not called or arrived by 11 am, I called the service number (which is their call centre in Ontario) and was told the work order did not appear to have been 'scheduled' as it had been inadvertently posted to their locations in Ontario. Was told by call centre rep that tech would be at my home by 2 pm that day. Another call to the call centre and the tech finally arrived at 3:45 pm and turned A/C off, indicating it was frozen and would have to thaw overnight. He indicated he had arranged a service call for first thing the next morning (Friday May 30). I asked if I needed to do anything to confirm the appointment and he indicated that no, it had been taken care of.

Called customer service at 10 am May 30 when tech had not phoned or arrived first thing in the morning. The call centre rep was horrible - very rude, and told me that she couldn't do anything until 11 am as that is when the service window was until. I asked her to at least check what province the work order showed, and she said Ontario. She did ask me if Winnipeg was in Ontario and I had to explain that no, it was in Manitoba and that it was unlikely techs would drive 2,000 kms from Toronto to Winnipeg, and back. I asked to speak to a manager, and was told that they would call me within one hour. I did not receive a call, and called the call center 90 minutes later. Another call centre rep apologized and told me she had booked an override appointment that would arrive by 2 pm that afternoon.

When tech had not arrived or called by 2 pm, I called the service number and was told by another rep that the call had been booked for between 1pm and 5 pm in ONTARIO AGAIN and that there was no override appointment on file as the rep had told me there was. My call was escalated to Customer Resolutions who took care of booking an appointment in Manitoba that afternoon. She followed up to ensure that a tech had me on their route for the afternoon.

The tech arrived at my house at 4:30 pm, and indicated he would not be able to complete the work, because IT WAS TOO LATE IN THE DAY (it was a Friday too). So much for my appointment first thing in the morning. The tech did indicate that for a couple of weeks he and the other techs in Winnipeg have been dealing with irate customers because of the Ontario call center and their errors in booking calls. The tech was very nice, however, and was able to get the unit to cool somewhat for the weekend, and booked a follow up to install a part on June 4. He confirmed it was booked in Winnipeg and that service call did happen as planned.

Bottom line is that the Winnipeg-based technicians are skilled and good at what they do, but the Ontario call centre reps and management and the process for booking service calls are absolutely dismal. If you are in Winnipeg do yourself a service and look elsewhere to try to find a company that is local so you don't have to put up with these issues.

On Wednesday, May 28th, I phone to make an appointment for a technician to come and check my air conditioner unit that is currently not working.
Well as you can imagine, I was so happy that they could book me in on Friday, May 30th, between the hours of 1 to 5 p.m.
That day, I made arrangements for my daughter to stay home from work and look after the appointment.
At 4:15 p.m. my daughter phoned me and told me that no one had come to the house yet, so I waited until 4:30 and phoned, and a very rude person told me that is was not yet 5:00p.m.
When I got home from work, no one had arrived yet but waited until 5:20 to call the company, then when I made the phone call I was informed that they were running a bit late and that they were going to be at my house around 8:15 p.m. My husband and I had dinner plans with some friends, but because of the circumstances I decide to cancel my plans to be home when the technician arrived.
Around 6:25 p.m. I got a call from the company saying that unfortunately the technician was not going to be able to make to my house until the second week of June.
This is outrageous, my daughter missed a day of work, with no pay and it was truly for nothing.
This company is very eager to sell you things you do not want or need but when you need them to help you out, all you get is bad customer service.
Would I recommended them to anyone, no there is no way on this earth I would ever give them my recommendation.
Bad customer service, bad answering service too.
I will be sending a copy of this to the Better Business Bureau too.

Nigel and his assistant was very friendly and proffesional they explained the work they had to do before they did it . they were on time they also cleaned up the mess after they were done i would recommend them to any one

I had an 34 year old furnace, and wanted to be proactive and replace it. Jamie came out and was a fantastic sales person. He is helpful, he answered my questions about competitors quotes. The installers were very good. They explained what they were doing during the day. They even helped me with moving the thermostat. Everything went smooth and it was very professional. Excellent service.