The quality of the plaster ceiling fix was great. This was done a couple years ago, and the recreation of the ceiling pattern they did was pretty seamless.
The only thing I was not 100% happy with was the appointment rescheduling. I still remember I took the day off to stay home for the fix but they didn’t show up that morning and I had to call to learn they had rescheduled for another day. And on the rescheduled day they arrived later than scheduled. That was the only wrinkle and perhaps something more to do with the project management rather than the actual ceiling repair.