We hired Decor floors to install some carpet and under pad in our home. My experience was a bit of a mixed bag, if I only had to deal with Jim out of the Mississauga store i would have given 8 or 9. Unfortunately during the process I had to deal with whomever would pick up the phone when Jim was not in. For some reason everything is kept separate and unless you talk to who you deal with, nobody else can help you. We also had an issue with the gentleman who did the measurements, as he started playing the game of how many cuts in the carpet. When we first got the quote we had said that we don’t want to hear about cuts, we will give you the dimensions and a floor plan and you can quote on that. Jim agreed and we left a deposit. Then the measuring day came and of course the price wasn’t even close to the quoted price and I had to hear about cuts. The good news is that I asked Jim to take care of it and he did.
As for the work itself, the installer showed up on time and the job was very well done, except the installer installed over one of our heat registers. But a quick phone call later Jim had that taken care of as well.
Decor floors did beat the best quoted price I had on the carpet, so as long as you deal with Jim, and are prepared for the games most floor salesmen play I would recommend them.
- Approximate cost of services:
- $2,000.00