ServiceMaster Restore Markham

Formerly ServiceMaster Of Markham
Fire & Water Damage Restoration
44 Riviera Markham ON L3R 5M1
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Fire & Water Damage Restoration
ServiceMaster Restore Markham
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87%

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Reviews by rating (past 12 months)

Reviews for ServiceMaster Restore Markham

Average customer rating:
8.9 10 (40 reviews)

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CAL
CAL
1 review Georgina, ON
8/10

Insurance Claim - rebuild of an addition

Since the work was an insurance claim, we realized that it would take longer to begin work on site. When the work finally began, we were generally pleased with the rate of progress. Communication with the Customer Service representative was excellent. Jennifer was in touch daily to ensure that promised work was completed and that there was a plan to move forward. Additionally, she remained professional and understanding when we shared our frustration with different aspects of the rebuild.
Though we would not wish an insurance claim on anyone, we are pleased that it was handled with this level of care.

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Company Response

Thank you for taking the time to review ServiceMaster of Markham! I will be sure to pass along your kind comments about the professional level of service Jennifer provided.

Carm
Carm
2 reviews Richmond Hill, ON
10/10

water damage

From start to finish, ServiceMaster of Markham were the most professional staff we have ever encountered! Their customer service, workmanship, promptness and attention to detail were remarkable. I definitely would recommend them!

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Company Response

Thank you so much for taking time to share your positive experience. It means a lot to the entire team here at ServiceMaster Restore of Markham! Restoring both your home & your peace of mind after water damage is always our goal. Again, thanks for sharing your experience!

Private User
Private User
Private User reviews Markham, ON
10/10

Restored family home after fire

Our family home was destroyed by a fire in August. My husband & I were overwhelmed to say the least. Our insurance company brought in 2 constructors to price the restoration of our home. After meeting with David and also speaking with a few previous clients, I knew he was the contractor for us. We weren't disappointed. The ServiceMaster team handled every step of the process with respect, integrity and professionalism. We made substantial changes to our original home and now have the home of our dreams. We hope we never need the services of ServiceMaster again but would not hesitate to recommend their services to anyone.

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Company Response

Thank you for the kind words! Restoring peace of mind to you and your family was our absolute pleasure. You have a beautiful home and we truly enjoyed working on the process with you.

Private User
Private User
Private User reviews Simcoe County, ON
10/10

This company gets it

We have very high standards when it comes to customer service, integrity, professionalism, and respect for a customer's time. ServiceMaster met and exceeded in all areas possible. I would recommend them to others & share the great experience we had with them. Top to bottom, this company gets it. Workmanship, office staff, project management; can't say enough about these folks.

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Company Response

We take service and providing a great quality product very seriously. Thank you so much for taking the time to review our company!

B Chin
B Chin
1 review Greenbank, ON
10/10

Flood

From the beginning of the tear down, to the last light bulb it was evident that we picked the right company. Thank you for always being accessible or returning calls when you had a moment in your hectic day, and making it seem we were the only people you were working for. The many friendly ServiceMaster crews that went through, also the many talented trades that did an incredible job of getting our home back to us. The quality of the work is evident when we invite our friends and family over and we watch the look of amazement on their awed faces.
Thank you ServiceMaster for putting our lives back together!

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Company Response

Thank you for taking time to share you positive experience with ServiceMaster Restore of Markham. Our entire team takes great pride in delivering excellence so your kind review means a lot to them. We are thrilled that you are happy with the restoration of your home.

Private User
Private User
Private User reviews Toronto, ON
10/10

Residential/Commercial damages

Had a large fire/water loss in my mix-use development property where ServiceMaster of Markham was referred by a trusted colleague. The company was quick to respond, courteous & polite with detailed walk-through of how we were going to rectify the situation. I chose to keep ServiceMaster of Markham through both the emergency cleaning & drying phase into the construction portion of repairs. Give this team A+ for service, communication, workmanship & most of all; their genuine empathy for my predicament.

I plan to update my kitchen & bathroom soon with these guys once my budget allows.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review ServiceMaster Restore of Markham. Restoring your property after fire damage to better than pre-loss condition was our goal and we are so happy to hear that we delivered this to you. We look forward to working with you again on your kitchen & bathroom renovations!

Private User
Private User
Private User reviews Toronto, ON
10/10

Fantastic service & beautiful results

After a devastating house fire last spring my insurance company recommended the services of ServiceMaster of Markham. David Crank & his team were sensitive to the trauma that my family went through and also very professional. All of the trades were great. My home and possessions were handled with respect throughout the process. The end result is a gorgeous home, better than before the fire, that my family and I will feel proud to own for years to come. Special thanks to Jessica in the office who went above and beyond to help me through the process.

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Company Response

We really appreciate your review. Here at ServiceMaster Restore of Markham we recognize how stressful a house fire is to home owners. We hire our team for skill but also for compassion and a level of caring that cannot be taught. Thank you for recognizing our team. We will be sure to let Jessica know the difference she made in the process. Enjoy your beautiful home!

Private User
Private User
Private User reviews Toronto, ON
0/10

House restoration after fire

ServiceMaster took 4 years to restore my house after the interior was gutted by a fire. Inept project management, borderline incompetent service professionals & lengthy communication delays were to blame for 90% of this excessive timeframe. I strongly recommend not using ServiceMaster of Markham for any work you are planning.

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Company Response

We are so sorry to hear about your negative experience with our company. Over the past 25 years servicing the GTA we have built a solid reputation based on integrity and quality workmanship. We regret that we missed the mark in this case.

The frustration that you feel over the restoration of your rental property is understandable. There were a number of factors at play that culminated in a very long process which is quite unusual. With a very large loss in an older home like yours, the insurance process can be a long one. Waiting on things like engineers reports, an appraisal process at the insurance level, multiple bids & tenants involved, it was a full 9 months before we even received a signed go-ahead to commence repairs. Other issues beyond anyone’s control complicated things; the age of your building resulting in numerous building code issues which had to be sorted with your insurer and most notable, a serious basement leak issue that held up construction for a very long period of time. The house next door to yours was also involved & was completely rebuilt including municipal sewer lines. Unbeknownst to anyone, the city failed to reconnect your municipal sewer line which is located on your neighbours property. All expenses associated with getting to the bottom of this issue were given to you at our cost. We did not charge you anything for our time to administer this as none of it was covered under your insurance policy. It was finally resolved in the spring of 2013. As water was continuing to enter your basement up to this point in time, repairs had been stopped. There were delays throughout the process in 2013, many of which were our fault. For this, we apologize. While it is not meant to be an excuse for the delays that did occur in 2013, the historical flooding that hit Toronto in July 2013, did impact our resources in a way that we couldn’t have predicted. We sincerely regret the delays that occurred and the frustration that you experienced.

Private User
Private User
Private User reviews Toronto, ON
0/10

Avoid this company at all costs

Bad experience with this company. Low bid, low quality work and contractor generally absent. Company non responsive despite work remaining since they cashed our last check. Avoid if possible (we couldn't because bid was so low we were unable to hire anyone else).

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Company Response

We would like to apologize for your negative experience with our company. We pride ourselves on providing top service and a high quality product at a fair price. Our pricing for insurance work is based on a price list that is provided to us by your insurer. The other contractors that your insurers brought in to bid on your job submitted prices very close to ours. It is certainly possible that insurance pricing will be lower than pricing you might find from a general contractor who does only private repairs. We regret that you found our pricing too low & felt you were not at choice. Your insurer is one of the top insurers in Canada. The insurance representative felt that she had thoroughly explained that the choice of contractor was entirely yours.

We are deeply sorry that our level of service did not meet your expectations. We have responded to every written question or concern that you have presented to us and have transferred your file to the owner of our company to demonstrate our commitment to delivering a quality product. We will continue to respond to the correspondence that you send to us in a timely and professional manner.

Aub in North York
Aub in North York
9 reviews Toronto, ON

First Review

10/10

Interior home water damage remediation

A roofing water leak in my house did major plaster/woodwork damage to several room in my home. ServiceMaster of Markham was recommended and approved by my insurance company.
David did a thorough inspection and sent me a very detailed summary of work to be done, including detailed drawings and descriptions. It was the only comprehensive submission of several other contractors.
Raj was appointed the job manager and work commenced. In all stages of the repairs, work was carried out in a very satisfactory manner and was completed on time. Workers were friendly and were careful to leave clean surroundings at the end of each day. A couple of modest adjustments were required as the work progressed and these were worked out with Raj to my complete satisfaction.
One further plus was the excellent care taken to set up containment barriers so plaster dust and other repair elements did not invade other parts of the house. This is very important in a job of this type.

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Company Response

Thank you Aub for your nice and detailed review. We really appreciate having the chance to bring your home back as you envisioned. We also value being respectful and efficient in the process and glad this is recognized. We hope all has been well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ServiceMaster Restore Markham

Restoration services with experience, quality and trust. Count on our award-winning team to restore your peace of mind after property damage from disasters that affect your home or business.
We are one of the GTA's largest restoration companies. We have been proudly servicing the GTA & York Region for over 25 years. We're available 24/7/365 to help.

CATEGORIES
Fire & Water Damage Restoration
SERVICES
Commercial and Residential Restoration, Restoration Resources and General Construction
SPECIALITIES
Commercial and Residential Fire & Water mitigation services. Trauma Clean up. Vandalism repairs. Mould Remediation.
WEBSITE
http://svmrestore-markham.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MasterCard, eTransfer, Certified Cheques,Bank drafts
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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