Action Auger Canada Inc

Plumbing
3638 Manchester Road Southeast Calgary AB T2G 3Z5
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Plumbing
Action Auger Canada Inc
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88%

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Reviews by rating (past 12 months)
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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Action Auger Canada Inc

Average customer rating:
8.7 10 (295 reviews)

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Private User
Private User
Private User reviews Sundre, AB
9/10

Water treatment

Good company, excellent plumbers. They have done multiple systems in my home and all are without issue. The technicians are personable, knowledgeable, and committed to getting the job done right.

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Company Response

Thank you so much for taking a moment to share your experience. We truly value our repeat customers and want you to always have that same great experience with our technicians. Have a great summer!

Karen in Edmonton
Karen in Edmonton
1 review Edmonton, AB
10/10

Gentlemen Plumber

This company has very well trained service people. They are prompt, efficient and excel in communicating the challenges and remedies .
At each step, the plumber explained what he needed to do and why, asked for permission to carry out the task , and proceeded to do so.
All changes to the service were authorized by myself with a signature so there were no mis- steps regarding tasks and costs associated.
Very clean, respectful to the home and myself and I would highly recommend this company!
Karen

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Company Response

Hi Karen, Thanks so much for the high praise. We work hard to provide superior service by doing whats right for customers and communicating every step of the way. Thanks so much for taking the time to review your experience. We appreciate our devoted clients as well!

Private User
Private User
Private User reviews Edmonton, AB
2/10

Toilet back to non-function in less than a week

Plumber was very friendly. The toilet appeared to flush after the service, however I asked what would happen if the same problem re-occurred immediately after he left. He said unfortunately the warranty covers everything except for this type of service and that he appears to have fixed the clog. I asked what happens if he just pushed it down further and he says that it would be hard to prove it either way. None the less, my toilet is back to non flushing properly in under a week. This is the least used toilet in the home and could only have been flushed/used under 3-5 times since the visit. We are not even home during the day. to use it. Called in to customer service and said besides to be recharged for everything, there is nothing they can do. Very disappointed that almost 400$ did nothing but literally flushed down the drain.

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Company Response

Hello Private User, We are sorry that we did not meet your expectations. You are right, our warranties on clogged toilets is not covered. You would not believe some of the things we find flushed down toilets, everything from large produce, clothing items, toys, jewelry, keys right down to the sad fact of deceased pets. In a case where a properly used toilet is used so little, and continues to be an issue, it may be something else causing the clog. We would like to make this right for you. As an anonymous review, its near impossible to reach out to you. Please contact Maria@thegentlemenplumbers.com who is our customer care specialist, she would be more than happy to review your particular situation and determine the best way to resolve your ongoing issue. Thanks for taking the time to write a review Private User, we hope to hear from you soon.

jojo in Lethbridge
jojo in Lethbridge
1 review Lethbridge, AB
8/10

fix multiple burst water pipes

the only company that answered my call for help.....came within 2 hours of the call.....limited access to the pipes needing work but had options for repair and materials/supplies to ensure the work was completed.....the technician was helpful, kind and educated me on a number of other plumbing issues

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Company Response

Thanks for the great review, jojo. We always aim for 100% Satisfaction! If there's somewhere we fell short, please let us know. Should you have any further plumbing trouble, we're your guys. =)

Nicola in Sherwood Park
Nicola in Sherwood Park
1 review Sherwood Park, AB
10/10

plumbing disaster/bathroom flooding. Tom to the RESCUE!

We had an issue with flooding in our basement, and we were not sure where it was coming from. Tom was very quick to respond and was extremely helpful. He went above and beyond to solve our issue. Totally professional and very friendly. He also was happy to help when we asked him to check on another problem with our upstairs shower, and quickly resolved that issue as well. We will definitely use this company in the future, but hopefully not too soon in the future! Thanks again, Tom!

1 of 1 people found this review helpful.
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Company Response

Flooding is never a good sign, that's for sure! Thank you for calling us so that we could put a stop to all that water immediately. We'll be sure to let Tom know how happy you are with his service and we appreciate that you took the time to send us a review. You're the best!

Private User
Private User
Private User reviews Lethbridge, AB
10/10

Water Heater

Plumber came within the specified time slot. Clearly discussed what was required, and charged the agreed upon price. Installation went smoothly. Home plumbing inspection also provided. I am very satisfied.

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Company Response

Thank you for the great review, Private User! We pride ourselves on being 'surprise free' when it comes to what you can come to expect from hiring one of our technicians. You can always count on quality work at an upfront price. Should you have any further trouble with your Water Heater, let us know. =)

Private User
Private User
Private User reviews Vaughan, ON
10/10

Service

Had a leak at the base of toilet I called and was given an appt within 2 days. Tech came at time given and was very helpful. Fixed my issue within an hour and kept the area clean. Very personable and friendly. Will definitely request him again.

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Company Response

Thanks for your patience! This cold snap we've been experiencing has us hopping busy! Thank you for your great review and we look forward to serving you in the future. Now, if only we could get an 'above zero' in the weather forecast. ;)

Private User
Private User
Private User reviews Didsbury, AB
10/10

New Toilet Install

We had a toilet leak and chose to use the opportunity to upgrade our toilet. Action Auger installed our new toilet and fixed the seal which was the cause of our leak. Their service included a home inspection that flagged another potential plumbing issue in our basement. Very satisfied with the work. Great customer service.

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Company Response

Thank you very much for the detailed review! We are very happy to hear that we met and exceeded your expectations. If you have any more questions about your new toilet or the results of your home inspection, please let us know. =)

Faith in Lethbridge
Faith in Lethbridge
1 review Lethbridge, AB
10/10

yearly checkup

I paid for one container of bio-smart. He gave good recommendations, was very courteous, friendly, and informative. It is a good way to keep your home in good condition and a reminder to do so.

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Company Response

Biosmart is a fantastic product and one of the best ways to ensure that your plumbing remains clean and clear. Thanks for the great review, Faith! All the best to you in 2019!

LouiseD in Calgary
LouiseD in Calgary
1 review Calgary, AB
10/10

Lethbridge AB

Great customer service. Kris was knowledgeable and thorough. Would highly recommend.
He also completed a full inspection of all appliances and fixtures, offering great advice along the way, which was much appreciated.

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Company Response

That's great to hear, LousieD. We appreciate you taking the time to leave such a great review! We'll be sure to let Kris know how happy you are with her service. =)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Auger Canada Inc

Need a plumber? At Action Auger, we hire only the brightest, friendliest, and most qualified plumbers in Alberta to give you sound advice and quality service for all your plumbing needs. With technicians in all major cities and surrounding areas in Alberta, and available 24 hours a day, we are ready to assist you with any plumbing problem – big or small! Call us today for any plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service to Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, Stony Plain, and all other areas throughout Southern Alberta.

CATEGORIES
Plumbing
SERVICES
Plumbing, drain cleaning, drain repair, furnace repair, furnace maintenance, toilet repair, hot water heater repair, sump pumps, trenchless pipe repair, sewer inspection
WEBSITE
http://www.actionauger.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
Diamond Club, Platinum Club
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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