Dr HVAC

Dr HVAC provides Superlative customer service from the initial service call that was placed on a Sunday during one of the worst ice storms ever to the service technician Mr. Sean Fagen that arrived on time & performed his work diligently & efficiently all the while explaining what the problem was, options for repair & associated costs. He answered all of my questions in a professional & intelligent manner that left me with a sense of comfort that I had the right service company. They now have a loyal customer for future service work & or replacement HVAC Equipment. Well Done!

I called Dr. Hvac and Sean arrived in a few hours. He is amazing at his job, knowledgable and friendly. Amazing! I have also used them for my hvac. I am always happy with Sean's service and the amount of time he takes to explain things to me. Thanks Sean?

Subscribed to the yearly service plan to help with the cost of servicing the furnace today. The plan is a great value and includes both furnace and a/c service for the year.

Dr. HVAC called to remind of us of our annual Furnace maintenance.
I booked an appointment, but then had to call back and rebook. Both times the staff were very friendly and helpful. Night before appointment I received a reminder email and text. The following morning received another email and text that the technician Sean was on the way. Sean had actually installed and serviced the furnace and air conditioner the previous year. He arrived promptly and immediately put on work booties before entering the house. He was very courteous and professional, offering excellent advice and patiently answered questions. Sean made sure everything was tip top and safe before he left. My family and I are very happy with Dr. HVAC. Their service is very professional and efficient . Highly Recommended=:)

These guys are the best for furnace service, VERY professional but still very personal, when I buy a furnace I will call them. From the call for service to the actual service they handle it all seamlessly and have fair prices.

They had to came twice and they were Professional and respectful. Special praise for Bruna and Erich. They explained cause and repair logically in a lay man terminology. Well done

Great Team! Provided us with plenty of info regarding our new furnace and it’s maintenance.
Sean is a super guy,, thorough in his explanations and welcomes questions.
Will definitely recommend to anyone.

Called in Dr. HVAC for a problem with my furnace blower. Dispatch was very friendly and accommodating. Sean showed up and got my furnace working properly in no time. Not only that, but he answered my questions about my humidifier AND fixed a rattle so my system is even quieter. This is the second time I've used Dr. HVAC. I'll use them again without hesitation, and I recommend them to friends and neighbours.

My furnace went out at the coldest day. Dr. HVAC responded quickly. Sean’s expertise was excellent and what he did not know he would call the manufacturer to find out. He gave me several options to go with. I would recommend this company.

This was my personal experience and may not be your experience.

I reviewed Homestars before picking a service provider. The reviews were glowing so I went with Dr Hvac.
I asked for my annual furnace and fireplace maintenance in October
Technician said I had a slight defect with furnace, they red tagged me and recommended expensive part and ideally furnace replacement.
Technician said I needed an expensive part to be replaced in fireplace as well.
Within days I was being called to make a sales appt for a new furnace.
I said no thank you and wanted a 2nd opinion.
I did ask when would the fireplace part be replaced and they said they would get back to me.
Over the next 2 months, I periodically asked for an update and radio silence.
In the mean time, I get a 2nd opinion from another provider and 1) they fixed the defect without a new part or a new furnace saving me $500-$4000 depending on the 2 options provided 2) they only charged me for a standard visit and 3) they were able to find the fireplace part within a week.
I then notify Dr Hvac that unfortunately I will be submitting a low rated review for them based on this experience. Then I get a reply apologizing for the delay and offering a free inspection in the spring. Far too little and too late.

PROS
Pleasant technician

CONS
Focused on upselling you and not what is needed
Only responded quickly if potential furnace sale
No timely communication or feedback for parts to repair issue
Honesty is questionable

The ultimate question is would I use them again. Naturally, the answer is no based on my experience. But you can bet that i will be using the 2nd opinion service provider for all my future HVAC needs.

I hope this review is helpful to others that may be considering this service provider.

Morale of the story. If you are not sure what you are being told, get a second opinion. It was more than worth it for me.