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St Jacobs Furniture House

30 Benjamin Road Waterloo ON
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HomeStars  >  Furniture in Waterloo  >  St Jacobs Furniture House  >  Don't stand behind their product
Donna from Cambridge
Donna from Cambridge
2 reviews Cambridge, ON

Don't stand behind their product

I purchased a bedroom set and 2 custom sectionals. Within 2 weeks of receiving the Comfort Style custom sectionals, the fabric started wrinkling and puckering. I went back to the store and the sales person contacted Comfort Style. The options given to me was to send just the cushions back to Comfort Style to have a denser foam inserted as their thought was that the foam was too soft. This process was going to take 4-6 weeks. Not being able to be without couches for this span of time, I ended up having to take all the cushions into the store, which is 2 cities away, unzip the fabric, remove the foam and put the new foam in on my own with one of the associates working at the store. This was no easy task and took more than 2 hours. Of course, it doesn't look like it did when it came from the factory. A few weeks after this, the same problem was occurring. With no convenient way to solve this issue I was stuck with $3800 worth of old looking couches. The fabric is sub-par and has too much stretch in it so it loses shape. We are not big people by any means so this should not be happening especially since I have a much older, cheaper couch in microfiber which has not done this and still looks brand new. I would not recommend purchasing couches from Comfort Style or St. Jacobs Furniture House because if you have an issue, they make it too inconvenient for you to get a resolution. They could have simply manufactured new sectionals and did a swap without inconveniencing the customers so much. Instead, they lost a future customer and many more. St. Jacobs Furniture House has washed their hands of the issue and were not helpful.

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