Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
5-1050 Baxter Road Ottawa ON K2C 3P1
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Reliance Holmes Heating And Cooling Ottawa
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91%

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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.2 10 (768 reviews)

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Judith Desormeaux from Ottawa
Judith Desormeaux from Ottawa
1 review Ottawa, ON
10/10

Furnance Cleaning

Holmes arrived right on time.He did a great job on cleaning my furnance.I have been useing Holmes since 1977.He explained to me everything that he had done Ryan the technician was very helpful.Yes i would recommend them highly. They do quality work.

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Renate in Ottawa
Renate in Ottawa
3 reviews Nepean, ON
10/10

Furnace Cleaning

Norm Rollin came to do the maintenance on my almost year-old furnace. He did a great job and gave me advice on when and how to clean and when to change the allergy filter. I'm to vacuum it quickly once monthly and rinse it with just water every three months, allowing to dry for a day. I'm to use a 3M filter ($6-7) – from Cdn. Tire, etc., for a day while allergy filter drying. I didn't know, but allergy filters will last years. He also told me something I didn't know - I'm not to use the allergy filter all year. The 3M filter is the one to use in the summertime from the time I turn the heat off to the time I turn it on in the fall. Note that the allergy filter is quite expensive - 87.05 before taxes - so the advice was valuable. Also, I wouldn't have known in which direction to install the filter. Norm marked the direction on the furnace and told me to ensure that the arrow for “air flow” was pointing to right. Also, he asked me why I had the furnace fan on the thermostat set to high. I told him that different parts of the house were different temperatures. He checked the cold air returns upstairs - we have a split-level house - to ensure they were open. Lo and behold, the upstairs bedroom returns were closed for years. He showed me how to open them and to ensure that the pin was up all the way for the return to be closed. In fact, he recommended I remove the pins so that the returns are always open. The furnace installers last year told me I should put a cup of vinegar in the water system to keep it clean. Norm told me where to do so as he thought it was a good idea. If you decide to go with Holmes (they were in my opinion the first company to use the small machine vs. the truck and hose to clean ductwork), ask for Norm Rollin.

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Trevor in Kanata
Trevor in Kanata
1 review Kanata, ON
10/10

Duct Cleaning

This will be my third time using Reliance Holmes Heating and once again they exceeded our expectations. They originally told us they would arrive at 11am. I received a call at 10am asking if it would be alright if they came early - check mark for class right there. Upon arrival, they were clean, professional and very friendly with both my wife and I. We have dealt with many trades over the years and Reliance Holmes Heating seems to continue set the bar for everyone else whether it be working on our furnace, AC or now with the duct cleaning. I rely heavily on reviews for many purchases so I felt obliged to write a recommendation here for this company. Thanks.

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Patrick White from Ottawa
Patrick White from Ottawa
2 reviews Ottawa, ON

First Review

10/10

High Efficiency Furnace

the replacement went seamlessly, the installers were clean and they were very professional in their approach.

Trinden, the installer, showed up at the schedule time, introduced himself and we did a walk through while he did his assessment. The replacement seemed to go effortlessly and upon completion we went over the new system and the requirements of the new system.

Major Kudos to your team.

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Thomas Prosper from Bells Corners
Thomas Prosper from Bells Corners
2 reviews Nepean, ON
10/10

Furnace and Fireplace Service

I am not in the habit of writing reviews. However, today I had my furnace and fireplace serviced by Reliance Holmes Heating representative Dave MacKie. I was so impressed that I felt compelled to write this review. Here`s why I think Dave MacKie is a real professional:
1.He arrived precisely on time for our appointment
2. Within minutes he was able to identify and resolve a long standing issue with my fireplace starter. This problem had been raised with other servicemen in the past who had replaced numerous parts all to no avail.
3. Dave was able to address another long standing annoyance we had with rattling ductwork (when the furnace fan kicked in). Again this matter had been raised in the past but had not been resolved. Without me asking, Mr. MacKie spent the time to locate the problem and finally fix it. For this my family will be very grateful all winter!
4. Dave was very couteous, thorough and neat in his work.
5. Definitely value for money.
I just wanted to say thanks to Dave. It`s been a long time since I have encountered a serviceman who really cares about his customers and is rightfully proud of the quality work that he does. I will be asking Reliance Holmes Heating to send Dave to my home again when future service is needed.
Well done Mr. MacKie!

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Pepperville in Kanata
Pepperville in Kanata
2 reviews Kanata, ON
10/10

Air conditioning

Neil Durling was outstanding on this emergency service call, at 7:00pm on a Sunday of a long weekend! He identified the reason my a/c wasn't working within seconds of opening the cover plate - it was a faulty part.
However, although the a/c unit was under warranty, it wasn't with Reliance - so it would be quite a costly repair, or we would be without cool air during one of the hottest days of the summer. Dissatisfied with both options, I asked Neil if there was anything else he could do. And miraculously he was able to start up the a/c unit manually!!
The part still needs to be replaced, but at least now we can comfortably wait for it to be repaired under warranty. It was a pleasure to know Reliance doesn't coach their specialists to push sales on customers, but ensure the best service instead. I'll be calling them in the future for all the heating and cooling needs. Thanks Funace Whisper!

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Sonia in Ottawa
Sonia in Ottawa
1 review Ottawa, ON
10/10

Diagnose A/C problems

Neil Durling from Holmes came to diagnose our old A/C unit that was not functioning properly. He was very friendly and respectful, and took quite a bit of time to show and explain to me what he was doing and discussing the implications. He was very up front about fees for subsequent services. He is very knowledgeable and loves his work. Highly recommended!

We have also had good experiences with Holmes teams fixing a mis-wired gas stove and maintaining our furnace.

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

Liz in Gloucester
Liz in Gloucester
1 review Gloucester, ON
10/10

Heating & Air Conditioning Service

We have a home in Riverside South. Last year we had Holmes Heating come to clean out our ducts in the home. At that time they asked us if we were interested in our furnace and a/c being serviced. We said yes. They gave us a contract for the year and serviced both the furnace in the spring and the a/c in the early summer. Last winter something went wrong with the furnace and it wasn't working and the temp was -30. We phoned the emergency number and they called back right away. They came within a few hours and fixed the problem which was some sort of expensive item in the furnace that we didn't have to pay for because of the contract for the year. This spring they called us to remind us to get the furnace checked again and were very flexible with when they could come and do it!! We really think they are great!!!

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Company Response

We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait

George in Kanata
George in Kanata
1 review KANATA, ON
0/10

Fireplace repair

Get their cost estimates before they come anywhere near you (and preferably in writing).
They charged me $303 (+HST) for 50 minutes of work! Included: $95 for diagnostic service and a flat fee of $208 (!!!!) for a 15-minute installation of the thermostat. To be fair, the cheap thermostat (approx. $20) was included in the flat fee.
No option to the flat fee was offered, nor was it explained to me before the work was done.
This is a gross overcharge! Doctors should have it so good.

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Company Response

I am so sorry to hear about your experience and sorry for any frustration that was caused. -Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Holmes Heating and Air Conditioning is one of the largest and best known HVAC sales and service providers for many reasons, including:

We've been in business for over 45 years since
We're one of the largest HVAC contractors in Ottawa,
Many of our products are eligible for an assortment of government and manufacturer rebates
We sell and install only the highest standard of heating, cooling and air quality products and services.
We offer comprehensive repair services and protection plans to keep our customers comfortable year-round.
Our HVAC technicians are some of the best-trained professionals in the industry.
We genuinely care about your well-being and will work hard every day to earn your business and trust.

Furnace Repair and maintenance,
Air conditioner repair and maintenance,
Boiler & Water Heater repair and maintenance,
Fireplace and pool heater repairs,
Duct Cleaning,
Protection plans,
Furnaces,
Air Conditioners,
Water Heaters,
Tankless Water Heaters,
Boilers,
Hydronic Heating,
HEPA Ventilation Systems,
HEPA Filtration Systems,
Epurair Media Filter,
Humidifiers,
Heat Recovery Ventilators (HRV's)

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Tankless Water Heaters, Boilers, Hydronic Heating, HEPA Ventilation Systems, HEPA Filtration Systems, Epurair Media Filter, Humidifiers, Heat Recovery Ventilators (HRV's)
SERVICES
Furnace Repair and maintenance, Air conditioner repair and maintenance, Boiler & Water Heater repair and maintenance, Fireplace and pool heater repairs, Duct Cleaning, Protection plans,
BRANDS
SmartAir, Carrier, Rinnai, Buderus, HEPA, Epurair, Honeywell, GeneralAire, vanEE,
WEBSITE
http://www.holmesheating.com/
YEAR ESTABLISHED
1962
MEMBERSHIPS
Better Business Bureau (A+ Rating),Heating Refrigeration and Air Conditioning Institute of Canada,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.