Reliance Holmes Heating And Cooling Ottawa

Michael & Scott where here to clean my ducts and once again had very good service from your company that is always thrustworthy.I have been a customer of yours for 20+ and I recommend you all the time,you never let me down yet!!

Neil Durling was the technician that detected the problem which turned out to be the collector boc which showed some cracks. I found him to be very professionel and courteous explaining exactly what transpires how the the condensate gets collected and finds its way to the floor drain.He also checked the heat exchanger tubes at this time.I was impressed with Neil taking time to explain every item that he veryfied.
Thanks for the call.

Neil Durling was a pleasant and effective spokesman for Holmes . We have had him before and he is one of the main reasons that we use Holmes Heating, A geat Rep!

Question #1 Very satisfied when it was Holmes only but less satisfied now that is Reliance.

I've been relying on Holmes Heating for about 5 years now to maintain our furnace and typically purchase the annual maintenance contract which includes an annual furnace cleaning and free parts and labour for any problems during the year. Although I had let the annual maintenance lapse, they gave me 20% off the service call and I've again renewed the service. Norm was very helpful, diagnosed and repaired the problem quickly (dirty flame sensor) and also pointed out where I was losing heat through the seams in my ventilation ducts and applied tin-tape to all the accessible areas while he was here. I've always had great service from Holmes and will continue to rely on them into the future.

Neil Durling performed the annual furnace inspection. He did an excellent job of explaning what he did, why and what he found regarding the condition of the furnace. Neil also answered every question, as well as helped to explore potenetial future options dealing with heating and cooling issues. Thank you.

Tech was here to replace a worn part in the furnace but he was extremely helpful in giving us advice and answers to our questions unrelated to that part replacement. Provided suggestions on how to improve the efficiency of the furnace and A/C. He even went above and beyond what he was here for to tape up some of the leaking air ducts around the furnace and fixed a problem with the recently installed humidifier. I was very pleased! I didn't get his last name but his first name is Norm. Highly recommended!

Neil Durling was very professonal and explained what he was doing as we went so that I could see where the improvements were coming from. In the end he managed to greatly improve the airflow to the 2nd floor and fix the humidifier.

Had Neil Durling come by to look at the Heater. Neil had also been by last year for the furnace. I like working with Neil. He so clearly likes his job and gets satisfaction from helping people out. Always courteous and conscientious. Very happy with my service.

Since the start of this year's heating season (Nov. 2012), our 30 year old furnace started acting up for the first time since we bought our house in 1999.

We called Holmes Heating since they were the installers of this existing furnace, which had been purchased by the previous homeowners in 1983. We figured if the one they installed before lasted through all these 30 years, they couldn't be too bad!

When their service technician Neil showed up (ahead of schedule!), he fixed the problem quickly and efficiently - demonstrating everything that was happening (a stuck exhaust vent damper and finicky blower fan controller) and basically giving me a quickie HVAC course right there in my basement. I quickly agreed with his recommendation that we finally replace our "antique" - having gotten much more service from it than could have been reasonably expected.

The next week, Dave the sales guy came by and explained all the options available to us. We went with his suggestion to replace our 9 year old water heater as well, especially since that would allow us to close up our conventional chimney and the associated outside combustion air intake pipe (since the new more efficient units would only need smaller PVC air inlet and exhaust pipes).

A few days later the installers, Andrew and Jason, showed up on schedule in the early morning and had everything installed and working by the end of the day.

They explained the workings of the new systems, cleaned up everything and took away the old furnace and water heater at no charge.

So far (first week or so) everything is working out great. The new water heater works fine - and although the new high efficiency furnace takes a bit of getting used to compared to our old behemoth (which absolutely belched out the heat when it was on) - it certainly maintains whatever temperature we request at the thermostat.

It's also nice that our basement is no longer the warmest place in the house (even after plugging all the registers there) - presumably because the old (now removed) exhaust pipe is no longer acting as a "radiator" as half of our heating energy escaped up the old chimney.

All of the individuals we dealt with from Holmes were amongst the most professional, friendly and effective home service people we've ever had the pleasure to deal with.

Overall, the whole experience went way better than we had expected or could have hoped for. We would not be inclined to write this review were it not for the desire to see that people doing a job well done get their well-deserved accolades.

PS - We went with the option to rent both units, which is why the Approximate Cost is only $100 - the monthly rental fees for both the furnace and water heater.

Neil Durling and Dave MacKie did incredible jobs fixing my furnace! Both came promptly, were polite, knowledgeable, helpful, and resourceful! I would highly recommend Holmes Heating.
Thank you so much for helping us out!!!