Reliance Holmes Heating And Cooling Ottawa

Purchased a new furnace and AC in Dec 2017. Company was supposed to provide me with the necessary information to get the Ontario IESO rebate and in fact stated they would submit on my behalf. They did neither and despite repeated emails and phone calls from me reps will not respond to provide any info as to why there is a delay or how they can fix this.
Apparently 27 years as a loyal Holmes and Holmes Reliance Customer means nothing to them. I will be cancelling my service contract and telling my story to my friends, all of whom are home owners.

NOT IMPRESSED.
Is it me, or are all of these HVAC companies just trying to sell you new un-needed equipment??

I placed a call to check my central air system as water was leaking all over the basement floor.

The tech showed up, took all the panels off to look inside, removed the air filter, then proceeded to do a pressure test. Afterwards he told me the problem was that the coolant was low due to a leak in the discharge valve and that the valve needs to be replaced and the system needs to be flushed and checked for other leaks, total cost about $2,000. He then further suggested it was time to replace the unit and proceeded to schedule a sales appointment.

The he charged me $100 for the diagnostic and left.

I went downstairs to the basement to find he'd left all the panels off, left the air filter laying on the floor and of course I still had to deal with a growing puddle of water. Before reassembling the furnace, I decided to poke around myself, I don't know much about furnaces or A/C but I'm fairly handy. I thought I'd take apart the drain pipe to check drainage, and what do you know, it was clogged. I used a plumbers snake and cleaned it out, reassembled everything and.... everything works perfectly now. No more water on the floor.

As for low coolant, not sure, but the house cools no problem, even with the high heat and humidity, sooo… I don't want to call BS, but I'm very skeptical.

TLDR: Tech did a half-baked job, and didn't even address the actual problem, just tried to sell me a new unit.

Two separate service visits - two different products - two different service techs.....same great result.
1. Water Heater Rental - service call: Technician Jake went above and beyond to make sure we would continue to have hot water and a working rental heater. Great rep for the company. Very helpful advice and super friendly.
2. Furnace Service Plan - service call: Dwayne M. is the man. Knows his way around a furnace, he does. Best furnace service my Lennox has ever experienced. Solved the problem expertly. And again that famous Reliance friendliness was there.

Conclusion: I have to say this just builds the confidence I have in Reliance when it comes to making sure my Water Heater and Furnace stay in good condition and keep working smoothly at an affordable cost. None better.

I'd like to thank Greg, Taylor and Ken W. for a job well done. They were on time, polite and they worked quickly and efficiently to complete the job on time. This is the first time we've had central air so they took the time to explain how the thermostat works and instructions for the coming winter. I'm very happy we chose Reliance to install our A/C. Thanks again.

I would like to send a big thank you to the entire Reliance team that installed my furnace and AC.

Service received was impeccable right from sales to scheduling to completion of the install.

I was assured and re-assured through every step of the way that I was getting exactly what was expected, and any unexpected challenges that came up along the way were rectified above and beyond.

It was an absolute pleasure to work with the sales/install team who's attention to detail and professionalism are far reaching and are exemplary to the service industry as a whole.

Thanks Mike Jovic from sales and his install team Kevin and Rob (3099) for a job well done!

Our air conditioner was not working, spoke with a lovely service technician over the phone. She went over options with me including checking the breakers for the A/C - it worked!!! Really appreciate the help especially in a heat wave!

I have used this company in the past with no problems. I had a new furnace and air conditioner installed in my home on March 31. Already have had them back to fix a non working air conditioner. Maybe the products are good but their After sales service is poor. If you are looking for a company that follows up on problems use this company at your own risk.

Had old A/C and furnace replaced with new eqpt today by team consisting of Greg and Taylor. Extremely impressed with their professionalism and teamwork. Couldn't have been more professional and customer friendly. Team arrived on schedule and finished on schedule. Clean-up was thorough. Can't say more about the high quality of service. Their knowledge of the products was outstanding. Good day all around. JohnD Orleans ON

We recently replaced an aging residential furnace and air conditioner. We met with Trevor who helped us select appropriate and more efficient units. His experience as an installer allowed him to offer a very informative perspective for our decision making.

The installation was done on the date promised. Kenny and Ryan A were very professional and pleasant to deal with. They worked efficiently, neatly and answered all our questions, especially those in relation to the operation of a new hi-tec thermostat with remote sensors.

Installation was done by Kevin and Ross (3099).
It was done to our satisfaction and in good time. They answered our questions and explained the operation of the "nest", which is completely new to us. Thank you.