Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
5-1050 Baxter Road Ottawa ON K2C 3P1
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Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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90%

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Reviews by rating (past 12 months)
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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.2 10 (767 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

New furnace installation

I was most impressed with the excellent customer service I received from Reliance Holmes Heating. From the person who performed the regular maintenance (Mo -- who explained why a red ticket was required on my ailing furnace) to the sales representative (Pat -- who came one hour after being called, diligently explained all options and answered all my questions to the installers (Ryan C, Ryan A and Costa B -- who were courteous and professional and ensured a thorough cleaning of the area after the installation). I wholeheartedly recommend Reliance to anyone needing a new furnace.

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Company Response

Thank you for the great review! We appreciate your feedback! ~ Penny

Private User
Private User
Private User reviews Ottawa, ON
10/10

Outstanding work on furnace installation

We had Greg and Kenny install our new furnace. They were punctual, very professional and completed the installation work on time. They were very organized and meticulous in their work, making sure all work areas were protected and left clean. They also made sure all specification were up to code, as the job took place in an older home and some items needed an upgrade. They were knowledgeable, friendly and courteous. We were very satisfied with their work and their work ethic. And they accomplished all this on one of the coldest days of the year! We would not hesitate to recommend them as an exceptional installer team. We also hope to get them back to install the AC, which is a job still pending.

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Company Response

Thank you for the wonderful review! We appreciate your feedback and are always happy to help. Thank you for choosing Reliance Home Comfort! ~ Penny

A in Mississauga
A in Mississauga
1 review Ottawa, ON
10/10

Furnace installation

Hys and Ryan called to let us know they would be a little late as they were helping someone without heat so I wasn't worried when they were 20 minutes late. They worked steadily throughout the day and did a very professional job. The worksite was clean and they had laid mats so our floor didn't get dirty. I would recommend them as an installation team.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience! We appreciate your feedback and are always happy to help ~ Penny

Private User
Private User
Private User reviews Ottawa, ON
8/10

New Furnace Installation

Kevin & Rob (3099) were very professional, and did their best despite the weather to keep a very clean work site. Aside from arriving over an hour after the proposed time (probably due to the road conditions), and one hole left in the wall beside the thermostat, everything is very satisfactory.

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Company Response

Hi there,

Thank you for your review! If you ever need anything or have concerns please don't hesitate to contact us ~ Penny

Alex in Ottawa
Alex in Ottawa
1 review Ottawa, ON
10/10

Furnace installation in an old house

Thanx to Hys and Ryan A: Had a 35-year old furnace which I expected to conk out sooner or later, and it did at a time when the temperature was -25c. Called Reliance, Chris showed up the same day; he check out what has to be done, gave me a quote, everything approved and Hys and Ryan A. (furnace technicians/installers) showed up the next morning.

They had to work in a very tight space since I renovated the basement a few years back and didn't leave much room around the furnace area, but they managed to do it, efficiently and professionally. They have to remove the old furnace and all the old parts that came with it (which was a big job as it is) and install a new one and they went at it profusely, without even taking a break (I was at home the whole time they were there working).

Kudos to you guys and Reliance! Job well done, I highly recommend this company.

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Company Response

Thank you Alex for sharing your experience! We appreciate your feedback and are always happy to help! ~ Penny

Muke in Ottawa
Muke in Ottawa
1 review Ottawa, ON
10/10

Great product, Excellent installers

Kevin and Rob showed up on time and did the job in under 4 hours.
The installation went very well from the initial introductions at the door to the final cleanup. I was very impressed that they laid down carpets everywhere they needed to go. The finished product was much better than my expectations. I would recommend Reliance and these installers.

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Company Response

Thank you so much for your great review, we appreciate it! ~Haley

winnie in Ottawa
winnie in Ottawa
1 review Ottawa, ON
10/10

Furnace Install

Hys and Ryan showed up on time and did the job in 4 hours.
Cleaned up and everything went smooth. Laid down carpets to protect the floor and stairs. Would recommend Reliance and these installers.

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Company Response

Thank you Winnie for sharing your comments and review! We appreciate your business and are always happy to help. Thank you for choosing Reliance Home Comfort! ~ Penny

Jocelyne in Ottawa
Jocelyne in Ottawa
2 reviews Ottawa, ON
10/10

New furnace and AC

My furnace and AC was installed by Hys and Ryan A. Both installers were polite and courteous. They were efficient and very thorough. Took the time to explain the operation and maintenance of the equipment. The installation took a good part of the day but it went very well and efficiently. I have no hesitation in recommending both Hys and Ryan and the Reliance company. Also want to mention that the sales rep, Pat, was very informative and provided all the necessary details in regards to my purchase and I felt very comfortable and pleased with signing the Reliance contract.

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Company Response

Thank you so much for your great review, we truly appreciate it! ~Haley

Stefan W. in Ottawa
Stefan W. in Ottawa
2 reviews Ottawa, ON
9/10

Furnace checkup - Home heating plan

For the last few years, we have had the home heating plan that includes an annual maintenance as well as service calls in case of furnace failure. So far so good with the annual maintenance, and until recently no service calls were required.

A couple of months ago, we moved to a new-to-us (but very old) home with an old furnace, and we continued the plan at the new address. We didn't know whether the furnace would work or not - appliances were included "as-is."

When the first really cold day came along a few weeks ago, we had a "no-heat" situation. Called up Reliance, and they had someone there the next day, who was able to determine the source of the problem (a malfunctioning venting fan) and adjust it for temporary function until a new part came in about a week later. Second tech came in, installed the part, and did the annual check up and maintenance, taking the time to show me what he was doing (I'm interested to learn how things work) and also giving me information about some interesting new home heating solutions (also in response to my questions).

Furnace works fine now, and we're quite happy.

The only thing I would change about the Reliance experience is the scheduling window for the appointment. I think it should maybe be a 2-hour window rather than a 4-hour window, so you don't have to take a huge chunk out of your day to wait around. If that were changed, i would increase the rating to 10 stars.

Thanks!

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Company Response

Thank you very much for your review and your valued feedback, Stefan! ~Haley

DR in Ottawa
DR in Ottawa
1 review Ottawa, ON
10/10

Furnace and Tankless Hot Water Heater install

Hys, Ryan A., Kenny and Chris did an outstanding job on the furnace and tankless hot water heater install and had impeccable customer service, were very friendly and courteous. Definitely exceeded my already high expectations. I would easily recommend Reliance to anyone. I wish I could give more than 10 out of 10.

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Company Response

This is so amazing to hear, thank you so much for your review we really appreciate it! ~Haley

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Holmes Heating and Air Conditioning is one of the largest and best known HVAC sales and service providers for many reasons, including:

We've been in business for over 45 years since
We're one of the largest HVAC contractors in Ottawa,
Many of our products are eligible for an assortment of government and manufacturer rebates
We sell and install only the highest standard of heating, cooling and air quality products and services.
We offer comprehensive repair services and protection plans to keep our customers comfortable year-round.
Our HVAC technicians are some of the best-trained professionals in the industry.
We genuinely care about your well-being and will work hard every day to earn your business and trust.

Furnace Repair and maintenance,
Air conditioner repair and maintenance,
Boiler & Water Heater repair and maintenance,
Fireplace and pool heater repairs,
Duct Cleaning,
Protection plans,
Furnaces,
Air Conditioners,
Water Heaters,
Tankless Water Heaters,
Boilers,
Hydronic Heating,
HEPA Ventilation Systems,
HEPA Filtration Systems,
Epurair Media Filter,
Humidifiers,
Heat Recovery Ventilators (HRV's)

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Tankless Water Heaters, Boilers, Hydronic Heating, HEPA Ventilation Systems, HEPA Filtration Systems, Epurair Media Filter, Humidifiers, Heat Recovery Ventilators (HRV's)
SERVICES
Furnace Repair and maintenance, Air conditioner repair and maintenance, Boiler & Water Heater repair and maintenance, Fireplace and pool heater repairs, Duct Cleaning, Protection plans,
BRANDS
SmartAir, Carrier, Rinnai, Buderus, HEPA, Epurair, Honeywell, GeneralAire, vanEE,
WEBSITE
http://www.holmesheating.com/
YEAR ESTABLISHED
1962
MEMBERSHIPS
Better Business Bureau (A+ Rating),Heating Refrigeration and Air Conditioning Institute of Canada,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.